About the Role:We are looking for a Quality & Training Specialist to join our team and play a key role in enhancing the quality of our home cleaning services and developing the competencies of our supervisors, inspectors, and cleaning staff. The ideal candidate will have hands-on experience in setting quality standards, conducting audits, and delivering effective training programs that raise operational performance and ensure exceptional service quality.
Key Responsibilities:- Quality & Compliance:
- Develop, implement, and update quality policies, procedures, and service standards.
- Establish KPIs for supervisors, inspectors, and cleaning staff to ensure consistent service quality.
- Conduct regular field audits and inspections to evaluate compliance with standards.
- Prepare quality reports and recommend continuous improvement initiatives.
- Monitor adherence to health & safety regulations and company guidelines.
- Handle customer quality-related complaints, analyze root causes, and implement corrective actions.
- Training & Development:
- Design and deliver training programs covering supervisory and inspection skills, professional cleaning techniques, safe use of cleaning materials and equipment, and quality and safety standards.
- Conduct onboarding training for new employees.
- Measure training effectiveness through pre- and post-performance evaluations.
- Develop operational manuals, SOPs, and training materials tailored to cleaning operations.
- Continuous Improvement:
- Analyze operational data to identify improvement opportunities.
- Support the operational team in enhancing service delivery and reducing errors.
- Propose innovative solutions to improve productivity and service quality.
Qualifications & Requirements:- Bachelor’s degree in Business Administration, Quality Management, or related field.
- Minimum 5 years of experience in quality or training roles, preferably within cleaning services or facilities management.
- Strong knowledge of quality standards (*, ISO 9001) and safety protocols.
- Excellent training, communication, and field supervision skills.
- Proficient in Microsoft Office and operational reporting.
- Ability to work in field environments and manage daily follow-up.
What We Offer:A dynamic, growth-oriented work environment. Competitive commission and incentive structure. Opportunities for professional development and career advancement.
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