Join Our Team as a Customer Service Representative!CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.
Role Overview:This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.
Key Responsibilities:- Handle customer inquiries via phone.
- Manage complaints effectively and provide resolutions.
- Perform administrative tasks as required.
- Ensure customer satisfaction and loyalty.
Qualifications:- Proficiency in English (B1 - C1).
- Strong customer service and customer support skills.
- Effective communication and interpersonal abilities.
- Capability to multitask and work under pressure.
- A minimum of 1 year of experience in customer service.
- Willingness to work shifts (24/7).
Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!
