About the Role
Seddiqi Holding is seeking a Deputy Store Manager On brand to join their team in Makkah, specifically in Jeddah and Makkah cities. This full-time position requires 5-10 years of experience and offers an opportunity to be a key part of On's Retail team, leading their first location in Jeddah.
Role Overview
As one of the initial hires for the Jeddah store, you will play a crucial role in shaping store operational processes before the opening. Post-launch, you will be responsible for the store's overall performance, ensuring exceptional customer service daily. This includes overseeing all store-related operations, from inventory management and IT systems to customer flow and product training, as well as managing internal team responsibilities.
Team and Environment
The On store operates in a fast-paced environment, characteristic of a young consumer brand. You will collaborate with your store team, leadership, and the global DTC Retail team to evolve conventional retail business and deliver a positive customer experience.
Key Responsibilities
- Champion and communicate On's values and brand philosophy in all interactions.
- Support staff planning and hiring to build a high-performing team.
- Contribute to the implementation of ongoing learning and development programs and provide on-the-job coaching.
- Monitor store key performance indicators to track business operations.
- Oversee Front-of-House (FoH) operations to ensure exceptional customer service.
- Manage inventory and Back-of-House (BoH) processes for optimized stock levels and product flow.
- Act as an in-store troubleshooting expert for On's systems and processes.
- Serve as the subject matter expert for store finance processes.
Required Qualifications and Experience
- A minimum of 4 years of experience in a customer-focused role, including at least 1 year in a managerial capacity.
- Operational retail experience in the sports, tech, and/or fashion sectors is highly beneficial.
- Proven ability to provide interactive and meaningful experiences to customers and team members.
- An entrepreneurial spirit coupled with strong organizational skills to proactively address future store needs.
- Fluency in reading, writing, and speaking English.
- Engagement with sports communities is desirable.
Skills and Attributes
The ideal candidate is a collaborative team player with strong interpersonal, hospitality, and communication skills. They should possess an entrepreneurial mindset and exceptional organizational abilities.
