Join Premium Food Company Ltd. as a Call Center Manager!In this strategic role, you will be at the forefront of managing our call center operations, directly influencing customer satisfaction and operational efficiency. As part of a dynamic team, your expertise will ensure quick response times and smooth communication across all customer service channels.
Key Responsibilities:- Call Center Operations Management: Oversee daily operations, ensuring timely call resolutions and adherence to service levels. Maintain accuracy in order management and adjust staffing for peak periods.
- Team Leadership & Training: Supervise and train call center agents, ensuring they meet service targets. Prepare schedules and evaluate performance.
- Customer Complaint Management: Handle escalated complaints, coordinate with teams to resolve issues, and monitor complaint trends for improvement.
- Coordination With Delivery & Aggregator Teams: Communicate with platforms to resolve order issues and update teams on delivery statuses.
- Reporting & Analysis: Prepare and analyze reports on call volume, customer satisfaction, and performance metrics.
Qualifications:- Bachelor’s Degree in Business, Communications, Hospitality, or related fields.
- 2–4 years of experience in call center leadership, preferably in food delivery.
- Familiarity with call center software and knowledge of delivery flow.
- Excellent communication and problem-solving skills.
Your leadership will help us continuously improve our customer service operations, ensuring a high-quality experience for our customers at Baytoti!
