وظائف مسؤول حجوزات في السعودية

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Reservations Sales Agent, you will play a critical role in converting guest inquiries into confirmed bookings while providing exceptional, personalized service. Reporting to the Cluster Revenue and Distribution Manager, your responsibilities will include:

• Actively converting bedroom inquiries into confirmed business.
• Responding promptly to communications from guests and travel agents.
• Preparing confirmation letters and processing cancellations or modifications with efficiency.
• Providing a professional demeanor that reflects the high standards of the hotel.

Key Responsibilities:

• Understand and anticipate guest needs, delivering personalized experiences.
• Maintain knowledge of hotel facilities and local area to enhance guest relations.
• Maximize sales and occupancy through a sales-oriented approach.
• Input and update reservations meticulously while communicating special requests.
• Monitor advances deposit requirements and maintain guest profiles.

Qualifications:

• Graduate of Hospitality Management or related field.
• Fluency in English; Arabic is an advantage.
• Experience with Opera PMS System preferred.
• Attention to detail and strong communication skills.
• Minimum 1 year experience in a similar role is advantageous.

What We Offer:

• Competitive compensation package with health insurance.
• Professional development opportunities.
• Employee benefits, including meals on duty and social events.

We value diversity and are committed to ensuring that our recruitment process is accessible to all. If you require any specific adjustments, please let us know.

Join our team at Raffles Hotels & Resorts as a Reservations Specialist!

In this role, you will consistently offer exceptional, friendly, and engaging service to our guests while maximizing revenue through effective up-selling techniques. Your responsibilities include:

• Updating reservations to ensure a seamless check-in and check-out process.
• Promptly answering telephone and email inquiries, assisting guests regarding hotel facilities in an informative and helpful manner.
• Taking ownership of guest requests and ensuring follow-ups in accordance with hotel standards.
• Recommending property facilities and assisting guests with special requests.
• Booking room reservation requests and ensuring accurate information is entered into our systems.
• Performing other duties as assigned.

Qualifications:
We're looking for candidates who are computer literate in Microsoft Windows applications with the ability to work cohesively as part of a team. Your ability to focus on guest needs while remaining calm and courteous is essential. A guest-focused personality is required, and prior experience is an asset. Familiarity with Opera or similar property management systems is preferable along with strong interpersonal and problem-solving abilities. Fluency in both Arabic and English is necessary.

About Raffles Hotels & Resorts:
Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are renowned for their timeless elegance and remarkable service. At Raffles, we pride ourselves on fostering culture and supporting local communities through various initiatives. Join us in crafting memorable experiences for our guests!

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.