Join our team as a Reservations Specialist at Fairmont Hotels & Resorts!As a key member of our guest services team, you will consistently offer exceptional, friendly, and engaging service that ensures an outstanding guest experience.
Responsibilities:- Maximize revenue through upselling and providing the best selection for guests.
- Update reservations and ensure a seamless check-in and check-out process.
- Respond to telephone and email inquiries promptly.
- Assist guests with hotel facilities in a friendly and informative manner.
- Take ownership of guest requests and ensure proper follow-up.
- Follow departmental policies and procedures while maintaining service standards.
- Recommend property facilities and assist guests with special requests.
- Manage room reservation requests and update accurate information in the system.
- Perform other duties as assigned.
Qualifications:- Proficient in Microsoft Windows applications.
- Team player with a focus on guest needs, maintaining a calm and courteous disposition.
- Guest-focused personality with previous experience being an asset.
- Preferred familiarity with Opera or similar systems.
- Strong interpersonal and problem-solving skills.
- Fluency in both Arabic and English is required.
Why Work for Fairmont?At Fairmont, we celebrate diversity and inclusivity, supporting you to grow and learn every day. This is your opportunity to be part of a team that aims to imagine tomorrow's hospitality and provide remarkable experiences across our luxurious locations.
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