وظائف أخصائي خدمة عملاء في السعودية

Join Gulf CX a Leading Customer Service Company!
We are excited to announce an opportunity for the role of Customer Service Mediator in Dammam's Al-Shatea neighborhood. This full-time position offers a stimulating working environment where you can enhance your skills and contribute to outstanding customer experiences.

Details:

• Salary: 4,500 SAR
• Monthly Incentive: 500 SAR
• Working Hours: hours daily

Requirements:

• Saudi nationals only
• Proficiency in English (Intermediate to Advanced) - both speaking and writing
• Strong customer service skills
• Proficient in Microsoft Office programs

Please indicate your language proficiency in the email subject line, as it will affect project assignment and salary.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join My Clinic, a leader in multispecialty outpatient care in Saudi Arabia! We are dedicated to helping people live longer, healthier, and happier lives through innovative healthcare solutions. We are seeking passionate individuals to support our mission.

Job Summary: You will be responsible for supporting patients enrolled in the My Care program, guiding them through registration and follow-up. This role emphasizes the importance of building effective communication with patients, ensuring their appointments are attended, and providing a supportive care journey.

Primary Responsibilities:

• Contact patients to introduce and enroll them in the My Care program.
• Follow up on appointments and assist with rescheduling as necessary.
• Answer inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure seamless service delivery.
• Submit daily reports regarding registration, no-shows, and patient feedback.
• Document all patient data and interactions accurately in the system.

The employee may also be assigned additional duties as needed.

Education / Professional Qualifications: High school diploma is required (Diploma or Bachelor's degree preferred). Previous experience in customer service or healthcare coordination is advantageous.

Experts & Skills: Proficiency in Arabic (spoken and written) is required, with English proficiency preferred. Basic computer and data-entry skills, excellent communication abilities, strong organizational skills, and a compassionate, patient-centered approach are essential.