About the CompanyAccor is a leading hospitality company that operates a wide range of hotels worldwide, committed to delivering exceptional guest experiences and service quality. With a passion for hospitality, we pride ourselves on our dedication to our employees and guests alike, while adhering to sustainable practices.
Job DescriptionWe are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality staff, you will oversee the daily operations of our housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction.
- Manage and supervise the housekeeping team, including scheduling, training, and performance evaluations.
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards.
- Coordinate with other departments to ensure smooth operations and prompt response to guest requests.
- Manage inventory of cleaning supplies and linens, placing orders as needed.
- Implement and maintain quality control procedures for housekeeping services.
- Address and resolve guest concerns related to housekeeping in a professional and timely manner.
- Ensure compliance with safety and sanitation standards.
- Develop and improve efficient cleaning processes.
- Prepare and maintain accurate housekeeping reports.
- Train new housekeeping staff members on proper procedures and standards.
- Oversee special cleaning projects and deep cleaning schedules.
QualificationsTo be successful in this role, you will need:
- Proven experience in housekeeping or hospitality industry, with at least 2 years in a supervisory role.
- Strong organizational skills and meticulous attention to detail.
- Excellent leadership and team management abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in English; Arabic language skills are highly advantageous.
- Ability to work efficiently in a fast-paced environment and manage time effectively.
- Computer literacy, including proficiency in MS Office suite and hotel management software.
- In-depth knowledge of housekeeping operations, standards, and best practices.
- Familiarity with safety and sanitation regulations.
- Problem-solving skills and ability to make quick decisions.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma required; Bachelor's degree in Hospitality Management or related field preferred.
- Understanding of local customs and culture in Jeddah, Saudi Arabia.
- Commitment to delivering exceptional customer service.
- Ability to stand for extended periods and perform physical tasks associated with cleaning.