Customer Services Full-time Jobs with 4,000-5,000 SR salary in Hail

• Conduct specialized studies and analyses to determine performance and quality indicators.
• Update customer service procedures and guidelines to ensure efficiency and ease of communication.
• Develop innovative programs to improve the quality of customer service.
• Analyze information to identify strengths and weaknesses in current systems and provide recommendations.
• Prepare specialized documents and reports in the field of customer service.

• Bachelor's degree in (Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial)
• Technical certifications like MCSE, MOS, CCNA.
• Advanced proficiency in Arabic and English.
• Experience in quality assurance and customer service.

• Interviewing patients and registering their personal information and health insurance details if available.
• Identifying appointment schedules and patients' immediate needs.
• Filling out forms and entering data into the automated system and hospital information network.
• Completing financial transactions and arranging appointment queues.
• Referring patients to the required clinics.
• Preparing daily reception, emergency, and clinic reports.

• a Bachelor's degree in Management Information Systems, Health Services Administration, or Health Information Management.
• At least one year of experience in hospital reception.

• Supervising the club and welcoming visitors and clients.
• Identifying visitors' demands and directing them to the relevant reference.
• Receiving phone calls and responding to inquiries.
• Scheduling and recording clients' names in the official records.
• Encouraging memberships and attracting them.
• Adhering to procedures and organizational policies.

• Bachelor's degree in the following disciplines: Business Administration, Marketing, Customer Services, Executive Secretarial.
• Practical experience of no less than one year.
• Certificates such as MCSE 2003, CCNA, and Human Resources certificates are preferred.

• Customer service, reception desk, ability to schedule.
• Typing on a computer.
• Responsibility and high professionalism in dealing with visitors.

• Conducting specialized studies and analyses and market surveys to achieve the best purchasing prices from suppliers and ensure the required quality of materials according to the governing policies and procedures.
• Supervising the processes and procedures for receiving offers from service providers and evaluating them in coordination with other administrative units and ensuring their compliance with the approved procedures in management.
• Building a database of prices for materials that are consumed frequently and their main suppliers, and maintaining comprehensive files on various purchasing operations according to the approved system.
• Preparing specialized documents and reports related to sales and providing appropriate recommendations and suitable solutions, presenting and clarifying them, and archiving them in their respective database according to the approved policies and procedures.

• Preparing and organizing disbursement documents, following up on revenue collection, documenting and analyzing them.
• Preparing accounting entries and recording financial transactions in the records.
• Auditing bank accounts and preparing necessary reconciliations.
• Monitoring current and capital expenditures according to the budget.
• Preparing reports and documents related to expenditures and revenues.

• Bachelor's degree in accounting, accounting information systems, or financial management.
• Certified Professional Manager (CAME - CPM) certification preferred.
• Membership in the Saudi Organization for Certified Public Accountants (SOCPA) preferred.

• Accounting/financial audit operations.
• Accounting software.
• Report preparation and monitoring.

• Preparing data related to properties, equipment, and insurance values.
• Studying and presenting comparisons between insurance company offers.
• Implementing insurance-related initiatives and analyzing information to determine insurance needs.
• Preparing relevant insurance documents and reports.

• Bachelor's degree in Risk Management and Insurance, Health Services Administration, Health Informatics, or Public Health.
• Certification as a Certified Professional in Healthcare Quality (CPHQ) or equivalent.

• Insurance Law
• Insurance Services
• Claims File Analysis
• Accountability

• Setting general and specific marketing objectives.
• Developing marketing policies, plans, and programs.
• Analyzing the product lifecycle and the reasons for the success or failure of its marketing.
• Evaluating the effectiveness of advertising and promotion.
• Setting a timeline for implementing marketing policies.
• Conducting tests for new products.
• Preparing documents and reports related to marketing and providing recommendations.

• Marketing
• E-commerce
• Public Relations
• Customer Service

• Advertising Services
• Marketing (marketing communication)
• Advertising Strategies
• Report Preparation and Monitoring
• Database

• Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
• Developing innovative programs to achieve quality and meet customer needs.
• Analyzing information to identify strengths and weaknesses in customer service systems.
• Preparing documentation and reports related to service and providing recommendations to relevant departments.

• Bachelor's degree in a related field such as public relations or customer service management.
• Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
• Advanced customer service skills, quality assurance, and customer experience management.

• Arabic: Advanced
• English: Advanced
• Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.