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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Accor's Hospitality Team!
As a leading hospitality brand, Accor invites you to embark on a rewarding career as a Guest Service Agent (GSA) at the Swissôtel Living Jeddah. We are seeking an individual who is dedicated to delivering exceptional service and creating memorable experiences for our guests.

Key Responsibilities:
  • Professionally greet and check-in guests, ensuring a seamless and efficient arrival process.
  • Address guest inquiries, requests, and complaints with utmost professionalism and urgency.
  • Execute check-out procedures, including accurate billing and secure payment collection.
  • Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly.
  • Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
  • Manage reservations, room allocations, and special requests with precision.
  • Uphold the highest standards of organization and cleanliness at the front desk area.
  • Perform essential administrative tasks, including generating reports.
  • Collaborate effectively with team members to consistently deliver superior service standards.
  • Adhere strictly to all hotel policies, procedures, and safety protocols.

Qualifications:
  • Diploma or degree in Hotel Management or related field.
  • Customer service experience, particularly in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficient in hotel management software (Opera preferred) and Microsoft Office suite.
  • Ability to multitask in a fast-paced environment.
  • Fluency in English; knowledge of additional languages is a plus.

Requirements

  • No experience required

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