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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join our team as a Receptionist at Reza Investment Company Ltd.
As a key member of our organization, you will play a vital role in managing the reception area and ensuring that all visitors experience exceptional service. Your responsibilities will include:
  • Reception and Visitor Management:
    • Welcoming visitors in a professional and friendly manner.
    • Recording visitor information and maintaining accurate logs.
    • Notifying relevant departments of guest arrivals.
    • Directing visitors to the appropriate department or meeting room.
    • Managing meeting room bookings and ensuring their readiness.
    • Handling incoming calls appropriately.
  • Shipment and Courier Coordination:
    • Receiving and verifying incoming shipments and deliveries.
    • Logging package details and notifying relevant departments.
    • Coordinating outgoing shipments with courier services.
    • Maintaining accurate tracking records for incoming and outgoing shipments.
    • Ensuring proper documentation for receipts and deliveries.
  • Document and Order Management:
    • Receiving and directing purchase orders and official correspondence.
    • Ensuring proper internal distribution of documents.
    • Following up on urgent or sensitive documents.
    • Coordinating with finance and supply chain for shipping documents as needed.
  • Office Support:
    • Maintaining a professional reception area.
    • Tracking stationery and office supplies needs.
    • Assisting with archiving and organizing documents.
    • Helping prepare simple reports and data entry as necessary.
Operational Accuracy:
  • Record and track shipments with 100% accuracy.
  • Notify departments of deliveries in a timely manner.
  • Avoid loss or misdirection of any documents or packages.
Efficiency:
  • Quickly transfer calls (within 3 rings).
  • Accurate visitor information recording.
  • Coordinate shipments and process documents promptly.
Core Competencies:
  • Independence: Works under routine supervision adhering to clear procedures.
  • Effect: Primarily interacts with employees and visitors on routine matters.
  • Complexity: Handles routine administrative tasks according to specific guidelines.
Professional Skills:
  • Basic understanding of office procedures and company policies.
  • Clear and professional communication in daily interactions.
  • High attention to detail in recording shipments and visitor information.
  • Maintaining confidentiality of information.
Qualifications:
  • High school diploma or equivalent (administrative diploma preferred).
  • 2-4 years’ experience in reception or administrative support.
  • Basic knowledge of shipping procedures and logistics coordination.
  • Proficiency in Microsoft Office and email applications.
  • Good communication skills in Arabic and English.

Requirements

  • Requires 2-5 Years experience

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Join My Clinic, a leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives while delivering exceptional healthcare services. We are seeking a passionate and dedicated Receptionist to join our team.

Primary Responsibilities:
  • Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
  • Handle all aspects of patient experience, including their treatment and overall stay at My Clinic’s facility.
  • Collaborate with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
  • Communicate with patients to determine their needs and identify a path toward treatment and progress.
  • Empathize with patient concerns and help replace anxiety with peace of mind.
  • Resolve patient complaints, working with relevant departments to address issues promptly.
  • Correspond with care providers to familiarize them with individual patient needs and preferences.
  • Implement patient-focused programs and supervise training programs for healthcare staff.
  • Generate and deliver reports on patient progress and overall status.
  • Perform other professional duties as assigned.

Education / Professional Qualifications:
  • Bachelor’s degree.
  • Experience in customer service, contact center, call center, or customer care position.

Experts & Skills:
  • Excellent command of oral and written English and Arabic.
  • Proficient with Microsoft Office Suite.
  • Strong empathy and compassion for understanding and addressing emotional needs.
  • Excellent verbal and written communication skills with patients and healthcare staff.
  • Proficiency in conflict resolution and problem-solving skills.
  • Exceptional customer service skills.

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