Position ObjectiveThe position is responsible for generating sales and delivering customer service at its best. Support the other operational duties such as housekeeping and visual presentation standards as assigned by the Store Management Team.
Key Responsibilities- Hospitality and Guest Service
- Provides important visual cues for guests that make a positive first impression.
- Delivers consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
- Ensures accuracy of every order for every guest, maintaining speed of service targets.
- Executes service recovery for guest concerns or complaints promptly.
- Store Operations
- Follows all Operations standards for preparation of products according to training materials.
- Communicates product needs to ensure proper availability for guests.
- Maintains cleanliness and organization of the front counter.
- Cashiering
- Receives payments by cash, credit cards, or vouchers.
- Issues receipts, refunds, or change to customers.
- Health & Safety
- Complies with occupational health and safety legislation.
- Reports all injuries, accidents, or unsafe conditions to the Restaurant Manager.
