Cleaning and Housekeeping Supervisor📣 Job Ad

About the Role:
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

• Oversee housekeeping operations.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.
• Ensure team members have up-to-date knowledge of all room categories and amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure ongoing training and that communication meetings are conducted and post-meeting minutes generated.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Housekeeping team.
• Competent in property management systems.
• Assist other departments wherever necessary.

Requirements:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
• High level of commercial awareness and cost control capabilities.
• Previous experience of managing a department and Profit and Loss account.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• IT proficiency.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.

Desirable:

• Familiar with Property Management Systems.

Join Rotana Hotels as a Housekeeping Supervisor!
We are currently seeking passionate and dynamic guest-focused housekeeping professionals who take pride in delivering extraordinary levels of customer service and provide effective solutions to our guests.

Key Responsibilities:

• Supervise the team of Housekeeping Attendants to achieve operational objectives.
• Prepare job assignments for Housekeeping Attendants.
• Issue keys and supplies to staff.
• Take note of VIPs, Do Not Disturb, and special requests from guests, and take appropriate action.
• Inspect cleaned areas and ensure standards of cleanliness are maintained.
• Train and assist Housekeeping Attendants and report performance to management.
• Assist with inventory and maintenance of housekeeping equipment.

Skills & Experience Required:
You should have a diploma or vocational training in hospitality, with prior supervisory experience in a hotel housekeeping department being a strong advantage. Good command of English communication skills, along with interpersonal and problem solving abilities, are essential. Familiarity with computer systems, particularly Opera, is beneficial.

Ideal Candidate:
The ideal candidate is a friendly and caring individual with cultural sensitivity and attention to detail. You should thrive in a fast-paced environment and enjoy collaborating with a multi-cultural team and diverse guests.

Join the esteemed M Hotel Al Dana Makkah as a Housekeeping Supervisor!
In this vital role, you will ensure the cleanliness and organization of guestrooms, public areas, and back-of-house facilities. Your leadership will guide the housekeeping team in maintaining high standards and enhancing guest satisfaction.

Key Job Responsibilities:

• Organize and assign daily tasks to Housekeeping Attendants for efficient service.
• Provide necessary resources, such as keys and supplies, to facilitate daily tasks.
• Address guest requests and complaints promptly to enhance satisfaction.
• Conduct regular inspections of guest rooms to ensure compliance with quality standards.
• Maintain effective communication with the Front Office Department regarding room status.
• Report damaged items and equipment issues to the Engineering Department.
• Manage inventory and orders for Housekeeping supplies to maintain stock levels.
• Evaluate and provide feedback on Housekeeping Attendant performance.
• Train Room Attendants on Standards of Performance (SOPs) to uphold quality.
• Adhere to and promote environmental, health, and safety standards.

About Us: M Hotel Al Dana Makkah by Millennium is a four-star hotel located in the holy city of Makkah, just 7 minutes from the Holy Mosque. With contemporary design and spacious guest accommodations, we offer a blend of comfort and excellent hospitality. Join us to be part of this dynamic team!