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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join Our Team as a Supervisor-Housekeeping!
At Marriott International, we pride ourselves on delivering exceptional experiences to our guests. As a Supervisor-Housekeeping at The Ritz-Carlton Jeddah, you will play a crucial role in ensuring our high standards are maintained.

Position Summary:
You will inspect guest rooms, public areas, and the pool area to ensure they meet our quality standards. You will assist management in daily activities and serve as a liaison between Housekeeping, Engineering, Front Office, and Laundry teams. Your tasks will include:
  • Verifying room status and managing discrepancies.
  • Preparing and communicating changes in room assignments.
  • Documenting and resolving guest room issues.
  • Coaching and evaluating staff; assisting in hiring and training.
  • Ensuring compliance with safety and company policies.

Requirements:
Ideal candidates should have:
  • A high school diploma or ***
  • At least 1 year of related work experience.
  • Supervisory experience of 1 year.
  • Strong interpersonal and communication skills.

This role may require physical stamina, including lifting, bending, and ability to stand for long periods. Join us in creating special memories for our guests every day!

We welcome all applicants to be part of our diverse and inclusive environment.

Requirements

  • Requires 2-5 Years experience

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A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:
  • Oversee housekeeping operations.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.
  • Ensure team members have up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure ongoing training and that communication meetings are conducted and post-meeting minutes generated.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the Housekeeping team.
  • Competent in property management systems.
  • Assist other departments wherever necessary.

Requirements:
  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • High level of commercial awareness and cost control capabilities.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal and communication skills.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • IT proficiency.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.

Desirable:
  • Familiar with Property Management Systems.

breifcase2-5 years

locationMakkah

4 days ago