Reservations Agent📣 Job Ad

Join Rotana Hotels as a Reservation Agent!
We are seeking a detail-oriented individual to assist customers with their booking needs while providing excellent customer service. The ideal candidate will possess strong communication skills and a proactive approach to handling booking inquiries.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join Rotana Hotels as a Receiving Agent!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Receiving Agent, you will manage the receiving function in a timely, smooth and efficient manner, ensuring all goods procured at the Hotel meet our quality requirements in accordance with our policies, procedures, and standards.

Key Responsibilities:

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

Education & Qualifications: You should possess a degree in hotel management or accounting, with at least one year of experience in a hotel environment. Excellent English communication and computer literacy are essential. Knowledge of Opera, Micros, FBM, and SUN System is advantageous.

Skills & Competencies:The ideal candidate will be an analytical thinker, proactive, and flexible, with a strong focus on customer service and results. You should also demonstrate effective communication and adaptability skills. If you are ready to take on this exciting opportunity, we look forward to your application!