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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Reservations Agent at Rotana Hotels!
Your role as a Reservations Agent is crucial in providing exceptional service to our guests. We are looking for passionate and dynamic individuals who excel in customer service and can offer creative solutions to enhance our guests’ experience.

Key Responsibilities:
  • Process and confirm guest room reservations made by clients through phone, letter, or fax.
  • Input all reservations into the computer, ensuring accurate record-keeping.
  • Address inquiries, complaints, and requests related to reservations.
  • Stay updated with all hotel promotions and follow established procedures for processing reservations.
  • Demonstrate complete product knowledge and manage rates effectively.
  • Maintain filing systems for correspondence and prepare reports as needed.
  • Promote good public relations and strive to maximize business.
  • Ensure accurate room status information is maintained at all times.
  • Answer incoming calls and process information received via fax and email promptly.
  • Organize visa requests for hotel guests in accordance with hotel policy.
  • Upsell services whenever possible.

Qualifications:
The ideal candidate should have a diploma or degree in the hospitality field and previous experience in hotel reservations. You should be computer literate and possess excellent communication skills, along with proficiency in written and spoken English. Additional language skills are a plus.

Key Competencies:
  • Customer Focus
  • Teamwork
  • Responsibility
  • Adaptability
  • Understanding the Job
  • Recognizing Differences

If you are enthusiastic about hospitality and ready to take your career to the next level, we encourage you to apply and join us at Rotana Hotels!

Requirements

  • Requires 2-5 Years experience

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الموقع: الرياض


الراتب: سيتم تحديده بعد المقابلة

يجب أن يكون لديك إتقان ممتاز للغة الإنجليزية، ويفضل أيضاً اللغة العربية.


المسؤوليات:

• التعامل مع طلبات الحجز وتأكيدها.

• إدخال وتحديث بيانات الحجز بدقة.

• إدارة إلغاء الحجوزات والتعديلات.

• الرد على استفسارات العملاء والتنسيق مع الأقسام ذات الصلة.


المهارات:

  • تأكد من إكمال جميع المهام في قائمة التحقق اليومية بكفاءة وسرعة، بما في ذلك تقارير، معالجة الإلغاء/عدم الحضور، والفحوصات العشوائية.
  • تأكد من أن موظفي المبيعات يسجلون بدقة، ويعالجون الحجوزات التي تمت عبر الهاتف أو البريد الإلكتروني، وكذلك التعديلات على الحجوزات الحالية.
  • الاستجابة لجميع استفسارات وشكاوى الضيوف في غضون 24 ساعة، مما يضمن أن الحلول تدعم تجربة إيجابية للضيوف وتساهم في توليد الإيرادات والاحتفاظ بها
  • مراقبة التحديثات اليومية لمنع أي خسارة في الإيرادات.
  • تسجيل مؤشرات الأداء الرئيسية للفريق (KPIs).

  • breifcase2-5 years

    locationAr Rahmaniyah, Riyadh

9 days ago

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