Join KILONEWTONS as a Customer Service Representative!We are looking for a highly motivated and customer-focused individual to join our dynamic team in Riyadh, Saudi Arabia. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product/service information, order processing, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Provide feedback on customer needs and trends to improve service quality.
- Follow company policies and procedures to ensure customer satisfaction and brand reputation.
Requirements:- High school diploma or equivalent (Bachelor's degree preferred).
- 12 years of experience in customer service or a related field.
- Fluency in English and Arabic (both written and spoken).
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Preferred Skills:- Experience in e-commerce or retail customer service.
- Knowledge of Saudi market customer service standards.
- Ability to work flexible hours, including weekends if required.
Why Join KILONEWTONS?- Competitive salary and benefits package.
- Career growth opportunities in a thriving company.
- Supportive and inclusive work environment.
- Training and professional development programs.
/ شهرياً
دوام كامل