Join Our Team as a Customer Service Representative!At Keeta, part of Meituan, we are dedicated to revolutionizing food and consumer product delivery worldwide. We are looking for enthusiastic individuals to join our customer service team in Riyadh.
What You'll Do:- Handle customer inquiries and complaints via phone, chat, email, or any channel that Keeta deems fit for providing support.
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, and coordinate with relevant departments to ensure timely deliveries.
- Resolve any issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment in all interactions.
- Collect and report customer feedback to management.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that cover a 24-hour window.
What We Need From You:- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates are welcome.
- Saudi national.
- Fluent in Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.
Why Join Keeta:At Keeta, you will be part of an innovative and collaborative environment. We offer unique opportunities for personal and professional growth, where you can specialize in your field or gain cross-functional experience. Join us and help shape the future of food delivery!
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