Join SMART Technology Solutions as a Technical Support Specialist!We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!
Key Responsibilities:- Incident & Problem Management:
- Perform advanced troubleshooting to identify root causes of recurring issues.
- Document root causes, fixes, and preventive actions. - Technical Troubleshooting & Resolution:
- Diagnose and resolve complex hardware, software, network, and system issues. - System & Service Support:
- Support enterprise systems including Microsoft 365, Active Directory, and more. - Escalation & Collaboration:
- Escalate unresolved issues to Level 2 or vendors. - Documentation & Knowledge Management:
- Create and update knowledge base articles. - Customer Communication:
- Communicate clearly with customers regarding issue status and resolutions. - Monitoring & Preventive Support:
- Monitor systems and take proactive action to prevent incidents.
Requirements:- Strong troubleshooting and analytical skills.
- Knowledge of ITIL processes.
- Ability to work under pressure.
- Clear documentation and communication skills.
- Certifications are strongly preferred (*, ITIL, CompTIA).
In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!
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