POSITION OBJECTIVEThe Sales Associate is responsible for representing the brand, maximizing sales, and providing exceptional customer service and retail experiences. This role involves various operational duties such as maintaining the store and ensuring visual presentation standards as directed by the store manager or assistant store manager.
Key Responsibilities- Customer Service:
- Greet customers and assist them in selecting products.
- Convert window shoppers into buyers.
- Promote the Club Apparel Loyalty Program for repeat sales.
- Serve customers with the highest standards, adhering to the GUEST guidelines (Greet, Understand, Explain, Sell, Thank).
- Maintain up-to-date knowledge of various brands for effective suggestive selling.
- Grooming / Attitude / Knowledge:
- Maintain a presentable and well-groomed appearance at all times.
- Be flexible to work extended hours during sales periods.
- Ensure minimal stock loss through up-to-date product knowledge.
- Merchandise:
- Ensure stock is laid out and displayed attractively, following standard layout norms.
- Adhere to VM guidelines and maintain stock norms during clearance.
- Record inventory movements and maintain accurate reports.
- Efficiently handle POS and billing counter operations.
- Tally cash in the register at the beginning and end of shifts.
- Issue receipts, refunds, and correct change to customers.
- Process payments by cash, credit cards, or vouchers.
- Maintain security awareness in the store.
- Flexibly work varied shifts and overtime as needed.
- Adhere to SOP and Loss Prevention Policies.
- Maintain confidentiality of sales figures.
About UsApparel Group is a global fashion and lifestyle retail conglomerate based in Dubai, UAE, operating over 1750 stores and 75 brands across various continents. The group aims to provide an excellent shopping experience through both physical and online platforms. With a significant presence in various countries and plans for expansion, Apparel Group represents leading fashion and lifestyle brands such as Tommy Hilfiger and Skechers. The company is driven by the vision of its Chairman, Nilesh Ved, leading its growth over the past two decades.
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