About the Hire Coordinator Role
Aggreko is seeking a Hire Coordinator to join our team in Riyadh. This full-time position is integral to managing the rental lifecycle of customer contracts, ensuring accuracy and compliance from initiation through to closure.
Role Overview and Responsibilities
The Hire Coordinator is responsible for the comprehensive management of the contract lifecycle, encompassing on-hire, amendments, extensions, and off-hire processes. This role requires close collaboration with Customer Service Representatives, Operations, Logistics, Sales, Billing, and Finance departments to uphold contract controls, ensure accurate revenue recognition, and maintain commercial compliance. You will serve as a primary point of contact for contract-related matters, proactively managing customer expectations and communicating any changes. A key aspect of this role involves taking ownership of customer queries that impact ongoing contract revenue, liaising with internal teams to ensure prompt and satisfactory resolution.
Key Duties and Responsibilities
- Managing the complete contract lifecycle for customers, including proactive expectation setting and communication of changes.
- Collaborating with internal teams and customers to resolve contract-related queries impacting revenue.
- Validating new contracts from SF to M3, including reconciliation of proposals, pricing, client documentation, purchase orders, revenue checks, item codes, fleet allocation, and invoicing details.
- Coordinating with clients and internal teams to confirm deliveries and collections, supporting timely revenue recognition for on-hire and off-hire dates.
- Updating and closing Hire Coordination Cases and tasks within Salesforce.
- Monitoring and maintaining daily revenue variations, secured report alignments, disputed revenue provisions, hire exchanges, and credit note implications.
- Managing call-off contracts, master agreements, purchase orders, and rate cards.
- Supporting LPO follow-ups and invoicing requirements, including timesheets and summaries.
- Collaborating with CSR and Billing on PO expiry dates and value monitoring, and maintaining updates for LPO extensions.
- Recording rental and non-rental revenue movements in weekly secured reports and client summaries, communicating updates to Finance.
- Participating in weekly and month-end finance reviews to confirm revenue recognition impacts from contract variations and provide supporting evidence.
- Supporting audits for contracts and documentation to ensure completeness, accuracy, and compliance.
- Managing cross-hire revenue in M3, including recognition of related supplier cost LPOs.
Qualifications and Experience
The ideal candidate will possess:
- A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
- Working knowledge of Microsoft Office suite.
- Experience with ERP/CRM systems such as Salesforce and M3.
Required Skills and Attributes
Successful candidates will demonstrate:
- Good written and verbal communication skills with a strong attention to detail.
- A collaborative and results-oriented approach, with the ability to provide functional mentorship and proactive problem-solving.
- The capacity to manage multiple tasks simultaneously, maintain data accuracy, and meet service level expectations.
- A self-driven, organized nature with a willingness to learn all aspects of the hire lifecycle.
Work Location and Type
This is a full-time position based in Riyadh, within the Riyadh Region.
/ شهرياً
دوام كامل
