وظائف مسؤول حجوزات بدوام كامل للسعوديين فقط في السعودية

Join the Tamayyaz Program at Mövenpick Hotels & Resorts!
We are excited to offer a unique opportunity for Saudi Nationals as Reservation Agents. The Tamayyaz Program is designed to enhance skills and knowledge in the hospitality industry through a blend of classroom learning and on-the-job training.

Key Responsibilities:

• Reservation Management: Efficiently handle guest reservations across various channels, ensuring accuracy and adherence to our policies.
• Communication Hub: Act as the main point of contact for guest inquiries, providing clear information on room availability, rates, and hotel services.
• Booking Process: Accurately enter reservation details into our Property Management System (PMS) and update all necessary information.
• Guest Assistance: Assist guests with inquiries and special requests to ensure a memorable experience.
• Collaboration with Departments: Work closely with Sales, Front Desk, and Housekeeping to coordinate guest requests and requirements.
• Communication Enhancement: Improve communication strategies to enhance guest satisfaction and streamline the reservation process.
• Up-selling and Promotion: Identify opportunities to promote room categories and enhance guest offerings.

Qualifications:

• Saudi Nationals only, open to candidates with minimal experience including fresh graduates.
• Basic English skills are required.
• A strong passion for hospitality.
• Excellent interpersonal and communication skills.
• A team player who assists and supports colleagues.
• Flexibility to work different shifts based on departmental needs.
• Ability to maintain calmness and courtesy in guest interactions.

Additional Information:

• Related hospitality experience is an asset.
• Prior knowledge of Opera or similar systems is advantageous.
• Fluency in English; additional languages are a plus.