Join Mandarin Oriental as a Butler!As a prestigious member of the Mandarin Oriental team, you will be responsible for ensuring a unique and exceptional experience for our guests. The role involves:
- Greeting, checking in, and escorting guests promptly to their rooms.
- Addressing special guest preferences recorded in guest history profiles.
- Providing quality service by responding to requests promptly and efficiently.
- Collaborating with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
- Resolving guest complaints while communicating effectively with supervisors.
- Maintaining the daily upkeep of Butler pantries.
- Implementing eco-friendly practices and educating guests on sustainability initiatives.
We value our guests above all and thrive on delivering the MOwow experience, ensuring customer satisfaction from arrival to departure in accordance with our Legendary Quality Experiences. Compliance with all corporate and hotel policies and procedures is a critical part of this role.
Sustainable Responsibilities:Your role will also involve implementing sustainable practices relevant to the hotel’s operations, including knowledge of waste sorting, recycling, and conservation efforts.
Join us in creating extraordinary moments for our guests!