Call Center Operator Jobs in Makkah

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

About the Role
We are seeking a professional and customer-focused Receptionist to join our team in Madina. The ideal candidate will be responsible for creating a positive first impression for visitors, managing front desk operations, and providing administrative support to ensure smooth daily operations.

Key Responsibilities

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

Requirements

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

What We're Looking For

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.

Join IHG Hotels & Resorts as a Reservations Agent!

As a Reservations Agent, you will embody our commitment to providing exceptional hospitality. You will play a crucial role in delivering enriching experiences for our guests, ensuring a seamless reservation process.

Duties and Responsibilities:

• Run daily reports for the Reservations department and operational departments.
• Process new reservations, update existing reservations, and handle advance deposits.
• Respond to reservations inquiries via email within 24 hours.
• Manage special requests and room allocations efficiently.
• Track room availability and monitor the internet reservation system.
• Ensure accurate entry of all guest information and rates.
• Assist in managing guest history and profile systems.
• Handle group reservations and communication with group contacts.
• Actively participate in team meetings and training sessions.
• Uphold the standards of safety, security, and emergency procedures.

Qualifications:
You should possess exceptional communication skills, attention to detail, and a proactive approach to customer service. A strong ability to work in a team and manage multiple tasks efficiently will enhance your success in this role.

At IHG, we are dedicated to fostering a diverse and inclusive work environment where everyone can thrive. If you believe you would be a great fit for this role, we invite you to apply today!

Sales development and achieving sales goals through attracting new customers, building strong relationships with existing customers, and providing solutions and products that meet their needs, contributing to increased revenues and enhancing customer satisfaction.

A hotel concierge employee is required in Mecca. A personal car in good condition and a valid driver's license are required. The tasks include serving guests, carrying out some external tasks for the hotel, delivering documents or items or employees, and assisting in transporting guests to and from the holy mosque when needed, according to the hotel's systems and relevant authorities. There is appropriate compensation for using the car during working hours, with the possibility of discussing the number of working days or working hours. Preference is given to those with experience in hotels or customer service and good knowledge of the streets of Mecca.

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we take pride in providing high-quality transport services for cargo, backed by knowledgeable and motivated industry professionals. We are excited to expand our team and invite you to contribute to our mission as a Customer Service Officer in Jeddah.

Key Responsibilities:

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

Join us in making CMA CGM a leader in the global logistic solutions industry!

Exceptional Hospitality Starts with You

As a Receptionist at Hilton, you play a vital role in ensuring that our guests enjoy a seamless check-in and check-out experience while conveying warmth and friendliness. Your responsibilities include:

• Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Qualifications:
To thrive in this role, you should embody our core values: spreading hospitality's light and warmth, acting with integrity, inspiring others, valuing teamwork, taking ownership, and maintaining urgency in every moment. Join us and contribute to creating exceptional experiences for our guests.