Customer Service Center Inquiry Clerk Jobs in Makkah

More than 17 Customer Service Center Inquiry Clerk Jobs in Makkah. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Service Specialist

Customer Service Specialist

📣 Job AdNew

Nutrition

Full-time

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

  • Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
  • Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
  • Manage and resolve customer complaints with patience and empathy.
  • De-escalate challenging customer interactions and provide solutions aligned with company policies.
  • Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
  • Ensure all communications align with the company's tone, policies, and service standards.
  • Maintain consistency in communication style and case handling.
  • Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
  • Escalate complex cases to appropriate teams following defined workflows.
  • Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
  • Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

  • Minimum of 1 year of experience in Customer Service or Customer Support roles.
  • Fluent in English, both spoken and written.
  • Strong communication and interpersonal skills for effective customer engagement.
  • High emotional intelligence and the ability to handle difficult customers with patience and understanding.
  • A problem-solving mindset with a focus on achieving customer satisfaction.
  • Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

  • Customer Service and Customer Support expertise.
  • Effective Communication and Interpersonal Skills.
  • High Emotional Intelligence.
  • Problem-solving capabilities.
  • Multitasking proficiency.
  • Proficiency in CRM systems, ticketing tools, or customer support platforms.
  • Experience managing conversations across phone, live chat, and social media platforms.
  • Familiarity with tracking tools such as Google Sheets or internal dashboards.
  • Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

breifcase0-1 years

locationMakkah

about 6 hours ago
Reservations Agent

Reservations Agent

📣 Job AdNew

Hilton

Full-time
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:
  • Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
  • Secure individual bookings: Convert guest inquiries into confirmed reservations
  • Maintain attention to detail: Record and process all reservations with accuracy
  • Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
  • Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:
  • A passion for spreading the light and warmth of Hospitality.
  • Acting with Integrity and always doing the right thing.
  • Inspiring others through Leadership.
  • A belief that Teamwork drives the best outcomes.
  • A sense of Ownership and accountability.
  • Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

breifcase0-1 years

locationMakkah

4 days ago
Receptionist

Receptionist

📣 Job AdNew

JAL International Co. Ltd.

Full-time
About the Role
We are seeking a professional and customer-focused Receptionist to join our team in Madina. The ideal candidate will be responsible for creating a positive first impression for visitors, managing front desk operations, and providing administrative support to ensure smooth daily operations.

Key Responsibilities
  • Greet and welcome visitors, clients, and guests in a professional manner.
  • Answer, screen, and direct incoming phone calls.
  • Manage front desk activities and maintain a clean, organized reception area.
  • Handle incoming and outgoing correspondence, emails, and courier services.
  • Schedule appointments and coordinate meeting room bookings.
  • Maintain visitor logs and ensure adherence to company policies.
  • Provide administrative support to various departments as required.
  • Assist with document filing, record keeping, and data entry tasks.

Requirements
  • Saudi.
  • 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong interpersonal and customer service skills.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Professional appearance and positive attitude.
  • Strong organizational and multitasking abilities.

What We're Looking For
  • Friendly and approachable personality.
  • Strong attention to detail.
  • Ability to work independently and manage multiple tasks efficiently.
  • Commitment to providing excellent customer service.

breifcase2-5 years

locationMakkah

4 days ago
Front House

Front House

📣 Job AdNew

Longevity Wellness Hub

Full-time

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

  • Serve as the initial point of contact for all guests, extending a warm and professional greeting.
  • Efficiently manage guest check-in and check-out procedures.
  • Maintain a consistently welcoming and professional atmosphere within the reception area.
  • Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
  • Schedule and confirm appointments for various wellness services and sessions.
  • Provide clear and comprehensive information regarding services, membership options, and upcoming events.
  • Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
  • Ensure the reception area is always clean, organized, and presentable.
  • Handle payment transactions accurately and manage basic administrative tasks.
  • Facilitate the smooth flow of guests through their scheduled sessions and activities.
  • Actively promote upcoming programs and community events to guests.
  • Gather guest feedback to contribute to service improvement initiatives.
  • Assist with various front-of-house operational needs as they arise.
  • Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

  • Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
  • Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
  • Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
  • Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
  • Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
  • Proficiency in using scheduling systems, basic office software, and payment processing tools.
  • A high level of professionalism, reliability, and meticulous attention to detail.
  • Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
  • Fluency in English is essential.
  • Arabic language skills are highly beneficial for effectively serving our local guest base.
  • Willingness and ability to work on-site in Jeddah.
  • Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

  • Interpersonal Skills
  • Interpersonal Communication
  • Verbal Communication
  • Written Communication
  • Customer Service
  • Hospitality
  • Problem Solving
  • Guest Care
  • Presentations
  • Scheduling Systems
  • Basic Office Software Proficiency
  • Payment Processing Tools
  • Attention to Detail
  • Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

breifcase0-1 years

locationMakkah

about 6 hours ago
Cashier

Cashier

The origin of the burger

SR 4,050 / Month dotFull-time

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

  1. Receive customer orders inside the restaurant or through takeout.
  2. Enter orders accurately through the point of sale system.
  3. Collect cash and electronic payments and deliver the invoice.
  4. Ensure the order's accuracy before delivering it to the customer.
  5. Coordinate with the kitchen to ensure the speed and quality of order execution.
  6. Effective communication with the work team and direct manager.
  7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
  8. Match cash and sales reports at the end of the shift.
  9. Report any financial discrepancies or operational notes to management.
  10. Professionally handle customer complaints and escalate them when necessary.
  11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

ItemRequirement
Educational QualificationHigh school diploma as a minimum
ExperiencePrevious experience in restaurants or as a cashier (preferred)
SystemsProficient in using point of sale systems and ordering applications
Work EnvironmentAbility to work in a fast-paced environment
AppearanceCommitment to cleanliness and professional appearance
Work HoursFlexibility to work in shifts and on weekends
AttireCommitment to the approved attire according to the nature of the job
LanguageProficient in reading and writing in Arabic

Fourth: Required Skills

  1. Speed and accuracy in entering orders.
  2. Communication and customer service skills.
  3. Ability to handle work pressure and peak times.
  4. Teamwork spirit.
  5. Good handling of financial amounts.

Fifth: Working Hours and Location

  • Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
  • Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

  1. Apologize to the customer professionally.
  2. Explain the reason for the delay.
  3. Follow up on the order with the kitchen immediately.
  4. Notify the manager when the allowed time is exceeded.
  5. Follow up on the order until delivery.

breifcase0-1 years

locationAsharai , Makkah

29 days ago
Receptionist / Front Desk Agent (Saudi nationality only)

Receptionist / Front Desk Agent (Saudi nationality only)

📣 Job AdNew

Raffles Hotels & Resorts

Full-time

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

  • Greeting and directing visitors, ensuring a warm and professional reception.
  • Answering and managing incoming phone calls, emails, and other communications efficiently.
  • Scheduling appointments and managing calendars for executives and meeting rooms.
  • Performing essential administrative tasks such as data entry, filing, and document preparation.
  • Coordinating with other departments to ensure smooth and efficient office operations.
  • Managing incoming and outgoing mail and packages.
  • Maintaining a clean, organized, and inviting reception area at all times.
  • Assisting with basic office maintenance and monitoring office supply inventory.
  • Providing support to other administrative staff as needed.
  • Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

  • Applicant must be of Saudi nationality.
  • Excellent verbal and written communication skills in both Arabic and English.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Strong multitasking abilities and effective time management skills.
  • Customer service-oriented with a friendly and professional demeanor.
  • High school diploma or equivalent required.
  • Bachelor's degree in Hospitality Management or a related field is preferred.
  • Previous experience as a Receptionist or Front Desk Officer is preferred.
  • Experience in the hospitality or customer service sector is preferred.
  • Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
  • Excellent organizational skills and the ability to prioritize tasks effectively.
  • Adaptability and willingness to learn new skills and techniques.

Required Skills

  • Proficiency in Microsoft Office Suite.
  • Multitasking.
  • Time management.
  • Customer service excellence.
  • Organizational skills.
  • Attention to detail.
  • Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

breifcase0-1 years

locationMakkah

about 7 hours ago
Residence Guest Service Associate

Residence Guest Service Associate

📣 Job AdNew

Shangri-La Group

Full-time

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

  • Manage guest registration and check-out processes efficiently and courteously.
  • Handle cashiering duties and foreign exchange transactions accurately.
  • Provide assistance for guest queries and requests, ensuring prompt resolution.
  • Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
  • Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
  • Welcome guests warmly as they approach the reception desk.
  • Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
  • Assist guests in completing registration forms, verifying that all essential details are included.
  • Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

  • A minimum of 1 year of working experience in a hotel environment.
  • Fluency in both written and spoken English, in addition to the Arabic language.
  • A pleasant, friendly, and cheerful attitude.
  • This position is open to Saudi Nationals only.

Required Skills

  • Guest Registration
  • Guest Check-out
  • Cashiering
  • Foreign Exchange
  • Assistance with Guest Queries/Requests
  • Stock Management
  • Document Preparation
  • Guest Welcome
  • OPMS Records Management
  • Guest History Management
  • Specialized Instructions Management
  • Registration Form Assistance
  • Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

breifcase0-1 years

locationMakkah

about 8 hours ago
Guest Experience Expert

Guest Experience Expert

📣 Job AdNew

Sheraton Hotels & Resorts

Full-time

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

  • Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
  • Taking initiative to address guest requests and operational needs proactively.
  • Completing necessary reports and administrative tasks related to guest services.
  • Sharing information about the local area to enhance the guest experience.
  • Ensuring all guest interactions and transactions are handled professionally.
  • Contributing to a safe work environment by adhering to company policies and procedures.
  • Maintaining confidentiality of guest and company information.
  • Protecting company assets and upholding quality standards.
  • Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required for this role.
  • Must be able to stand, sit, or walk for extended periods.
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Willingness to perform other reasonable job duties as requested.

Required Skills

  • Guest Services
  • Customer Service
  • Communication
  • Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

breifcase0-1 years

locationMakkah

about 6 hours ago
Administrative Assistant

Administrative Assistant

📣 Job Ad

Longevity Wellness Hub

Full-time
About the Company:
Longevity Wellness Hub is dedicated to elevating the human experience by helping people age well and live better. The hub integrates quantum frequency scanning, advanced fitness protocols, and biohacking technologies to support holistic health and performance. Services are designed to optimize physical, mental, and emotional well-being through personalized, data-driven approaches. In addition to its cutting-edge tools, Longevity Wellness Hub fosters a supportive community through events, workshops, and shared wellness experiences.

Role Description:
This is a full-time, on-site Administrative Assistant role based in Jeddah. The Administrative Assistant will manage day-to-day office operations, including scheduling appointments, greeting clients, and maintaining a welcoming reception area. Responsibilities include:
  • Handling phone calls and messages
  • Responding to emails and supporting visitor inquiries with professional and courteous communication
  • Organizing files and records
  • Preparing basic reports
  • Supporting executives with calendar coordination
  • Assisting with logistics for community events and wellness sessions
Collaborating closely with the wellness and operations teams to ensure smooth, efficient administrative support for all hub activities.

Qualifications:
  • Strong Administrative Assistance and Executive Administrative Assistance skills
  • Professional Phone Etiquette and Communication skills
  • Solid Clerical Skills including filing, data entry, document preparation, and basic record-keeping
  • High level of organization and attention to detail
  • Proficiency with common office software
  • Customer service mindset with a friendly, respectful, and inclusive approach
  • Ability to work on-site in Jeddah
  • Previous experience in an administrative or front-desk role is an advantage
  • Relevant diploma or degree in business administration or a related field is preferred

breifcase2-5 years

locationMakkah

9 days ago
Administrative Assistant

Administrative Assistant

📣 Job Ad

DHI

Part-time
About DHI
DHI is a global and independent company dedicated to working on challenges within the fields of water and environment and sustainability. Within these fields, we provide a wide range of advisory, digital advisory, research and water governance services as well as providing leading edge MIKE technologies and products to the market. At DHI, we are constantly looking for passionate and talented people who are eager to join our team.

About The Role
We are establishing a new office at KAUST and are looking for a motivated and organized Saudi Administrative Assistant to support our daily operations. This is a part-time position (2 days per week), ideal for someone who is reliable, detail-oriented, and enjoys a varied administrative role in an international environment. You will join a small, growing team of three in our new KAUST office.

Responsibilities And Challenges
  • Provide general administrative and office support to ensure smooth daily operations.
  • Assist with document preparation, filing, and correspondence.
  • Coordinate meeting schedules, visitor logistics, and office supplies.
  • Liaise with KAUST administrative departments and external vendors as needed.
  • Support onboarding and logistics for visiting staff or project partners.
  • Perform other administrative duties as required by the office manager or team.

Qualifications And Personal Skills
  • Saudi national (required).
  • Based at or near KAUST (Thuwal) or willing to commute.
  • Strong organizational and communication skills in English and Arabic.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Prior administrative or office coordination experience preferred.
  • Professional, reliable, and able to work independently with minimal supervision.

We offer
  • Flexible part-time schedule (2 days per week).
  • Collaborative and professional working environment.
  • Competitive compensation aligned with experience and qualifications.
  • Opportunity to be part of an exciting new initiative at KAUST.

breifcase2-5 years

locationMakkah

9 days ago
Executive Assistant

Executive Assistant

📣 Job Ad

DXC Technology

Full-time
Join DXC Technology as an Executive Assistant / Receptionist!

In this pivotal role, you will be the first point of contact, responsible for ensuring a professional and welcoming atmosphere at our reception area while supporting three executives in their daily operational needs.

Key Responsibilities:
  • Reception & Office Coordination:
    Manage the day-to-day reception tasks including welcoming visitors, managing calls and emails, coordinating meeting rooms, and acting as a resource for office queries.
  • Executive Assistant Support:
    Support three executives by handling calendar management, meeting coordination, preparing documents, managing travel bookings, and overseeing expenses and reporting.
  • Administration & Organization:
    Maintain digital and paper filing systems, support onboarding logistics for new employees, assist with miscellaneous projects, and ensure confidentiality.

Who You Are:
A proactive individual who thrives in a busy reception environment, with excellent organizational and prioritization skills. You communicate clearly and professionally, are comfortable dealing with stakeholders, and have a reliable and discreet nature.

Essential Skills and Experience:
  • Experience in a receptionist, EA, or office support role.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
  • Strong organizational skills and a degree or relevant experience.
  • 4+ years of relevant work experience.

Desirable Qualities:
  • Experience supporting multiple executives and working in a corporate environment.
  • Fluent in both English and Arabic.

At DXC Technology, you will thrive in a collaborative environment created to foster new ideas and empower everyone in the team.

breifcase2-5 years

locationMakkah

9 days ago