Remote Customer Service Center Inquiry Clerk Jobs in Saudi Arabia

Hello, Lammatt, a Saudi platform specializing in the events sector, is looking for a customer service employee (remote) during the period from 8 AM to 8 PM. Our primary and most important condition: your response to the customer must always be within less than two minutes. Because most of our requests come from the application and website, and the first minute makes a difference. You will deal daily with 10-40 quick conversations, via a dedicated platform, whether by messages or phone calls. You may sometimes collaborate with the finance team to issue invoices or process returns, in addition to communicating with various specializations within Lammatt, because we like to work with each other, not without each other 💜 If you are a fast, polite, and organized person, we will be happy to get to know you 🚀

About the Role

Jobgether is seeking a Customer Service Representative to join a partner company. This is a fully remote, full-time position focused on delivering exceptional client experiences in a virtual setting. The role involves engaging with customers through various online communication channels to assist them with inquiries, resolve issues, and guide them through services. This position is ideal for individuals who possess strong problem-solving abilities and enjoy building relationships within a structured support environment. You will join a distributed team that emphasizes collaboration and continuous learning, offering a flexible work-from-home setup for stability and career growth.

Key Responsibilities

• Provide responsive and professional customer support through phone, video conferencing (Zoom), and other virtual communication channels.
• Assist clients with their inquiries, guide them through enrollment processes, and offer general service-related support.
• Build and maintain strong, trust-based relationships with customers through clear, empathetic, and effective communication.
• Resolve customer issues efficiently by accurately identifying their needs and offering appropriate solutions or escalating when necessary.
• Actively participate in ongoing training sessions to continuously enhance product knowledge and communication skills.
• Collaborate effectively with remote team members to ensure consistent service quality and high levels of customer satisfaction.
• Maintain accurate records of all customer interactions and adhere strictly to internal processes and service guidelines.

Qualifications and Requirements

• Possess strong communication, active listening, and interpersonal skills.
• Demonstrate the ability to work independently in a remote environment while remaining engaged with a distributed team.
• Exhibit a high level of reliability, self-motivation, and a strong work ethic.
• Be comfortable utilizing digital tools, video conferencing platforms, and basic CRM or customer support systems.
• Show a capacity to learn quickly and adapt effectively in a fast-paced, evolving environment.
• Maintain a positive attitude, be coachable, and possess a genuine willingness for professional growth.
• No prior industry experience is required, as comprehensive training and mentorship will be provided.

Required Skills

• Communication and Active Listening
• Interpersonal Skills
• Independent Work and Remote Collaboration
• Reliability, Self-Motivation, and Work Ethic
• Proficiency with Digital Tools, Video Conferencing, and Basic CRM/Customer Support Systems
• Adaptability and Quick Learning
• Positive Attitude and Coachability
• Willingness for Professional Growth

Work Environment and Additional Information

This position is fully remote, offering the flexibility to work from anywhere within Saudi Arabia. The role is full-time and includes flexible scheduling to support work-life balance. Comprehensive training programs with ongoing mentorship are provided. Jobgether utilizes an AI-powered matching process for application review, and shortlisted candidates are shared directly with the hiring company for subsequent steps. By submitting your application, you acknowledge that Jobgether will process your personal data for candidacy evaluation and sharing with the hiring employer.

✨ Remote job opportunity ✨

A reservation management and customer service employee is required via WhatsApp only 📱

🔹 Fully remote work
🔹 Available from any city or country
🔹 Working hours:
From 8 AM to 2 PM
🔹 Salary: 1500 SAR monthly

Tasks:

• Responding to customers via WhatsApp
• Coordinating and managing reservations
• Following up on appointments and organizing them
• Polite style and quick response

Requirements:

• Commitment and discipline
• Excellent style in dealing
• Quick learning and ability to handle work pressure
• Availability during working hours

To apply, please send your CV via WhatsApp

About the Role

This position is listed on behalf of a partner company. The role is for a Customer Support Specialist (Crypto-wallet & Card) based in Saudi Arabia. This position is integral to a fast-evolving fintech and crypto ecosystem, where the specialist will support users and merchants with digital wallet and card-based payment products. The primary focus is on ensuring smooth customer experiences by resolving technical and transactional issues across various payment flows. The role operates in a fully remote, international environment, with primary communication via written English, and collaboration with cross-functional teams for troubleshooting and escalating complex cases. A strong analytical mindset is required to understand payment behaviors, identify root causes, and ensure accurate issue resolution. The specialist will also contribute to building and improving internal knowledge bases to support scaling support operations. This is a night-shift role designed for a detail-oriented, proactive individual motivated by fintech innovation.

The role ensures high-quality customer support for crypto-wallet and payment-related services, maintaining operational accuracy and responsiveness.

Key Responsibilities

• Handle customer support tickets from initiation to resolution or appropriate escalation.
• Analyze customer issues to identify root causes and provide clear, effective solutions.
• Monitor and support merchant-related queries and payment operations.
• Collaborate with internal teams to resolve technical, operational, and product-related issues.
• Maintain and enhance the internal knowledge base and support documentation.
• Ensure accurate tracking and management of cases within ticketing systems.
• Communicate professionally with customers in written English for all interactions.
• Support complex payment investigations, including transaction disputes and escalations.

Qualifications and Requirements

• Proven experience in a customer support role (L1/L2), preferably within fintech, crypto, or SaaS environments.
• Strong understanding of payment systems, including 3DS, chargebacks, settlements, holds, and transaction flows.
• Excellent written English communication skills (B2+ or higher), as all customer interactions are text-based.
• Fluent or native-level proficiency in Ukrainian and Russian, with strong written skills.
• Strong attention to detail, a sense of responsibility, and a customer-first mindset.
• Ability to analyze complex cases, identify issues, and apply structured troubleshooting logic.
• Experience with ticketing systems such as Zendesk, Intercom, or Jira is considered a plus.
• A background in STEM or business-related studies is appreciated; students or recent graduates are welcome.
• Interest or exposure to crypto and digital assets is considered an advantage.
• Ability to work night shifts (20:00-08:00 UTC+3) on a 2/2 schedule in a fully remote setup.

Required Skills

• Customer Support
• Fintech
• Crypto
• Payment Systems (including 3DS, Chargebacks, Settlements, Transaction Flows)
• Written English Communication
• Analytical Skills
• Problem-Solving
• Attention to Detail
• Responsibility
• Customer-First Mindset
• Troubleshooting Logic
• Experience with ticketing systems (*, Zendesk, Intercom, Jira)
• Knowledge of Crypto and Digital Assets

Work Environment and Application

This is a full-time, fully remote position within an international team. The role requires working night shifts from 20:00 to 08:00 UTC+3 on a 2/2 schedule. Applications are managed by Jobgether, which utilizes an AI-powered matching process. Top-fitting candidates will be shortlisted and shared directly with the hiring company for final decisions and subsequent steps.

About the Role

Re-cruit-Lytic is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a full-time, fully remote position focused on delivering exceptional customer service. As a Virtual Customer Service Representative, you will be a primary point of contact, ensuring all customer interactions are professional and contribute to a positive customer experience. The role is suited for individuals who are communicative and detail-oriented, aiming to assist customers across multiple channels, resolve issues, and support the continuous improvement of customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, and company policies.
• Communicate clearly, professionally, and empathetically with all customers.
• Represent the company positively and professionally in every interaction.
• Assist customers with basic technical or service-related issues.
• Guide customers through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism.
• Escalate complex issues to the appropriate internal teams when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently.
• Maintain accurate and up-to-date records of customer interactions within CRM systems.
• Follow up on open customer cases to ensure timely and satisfactory resolution.
• Ensure all customer documentation is complete and current.
• Meet established quality standards and productivity targets.
• Actively participate in training sessions and team meetings.
• Stay informed on product updates, policy changes, and procedural updates.
• Share feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional, especially under pressure.
• Basic technical proficiency and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Adaptability to changing processes and priorities.
• Additional languages are considered a plus for supporting a global customer base.

Required Skills

• Customer Support
• Communication (Verbal and Written)
• Issue Resolution
• Troubleshooting
• Order Management
• Case Management
• Performance Management
• Team Collaboration
• Customer Service
• Call Center Operations
• Active Listening
• Interpersonal Skills
• Stress Management
• Technical Aptitude
• System Learning Agility
• Typing Proficiency
• Problem-Solving
• Customer Focus
• Self-Motivation
• Independence
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Re-cruit-Lytic is committed to fostering a positive and inclusive remote workplace where employees are supported in their professional growth and success. The company emphasizes a collaborative remote team culture with ongoing feedback and recognition.

About the Role

RecruitLyticx Hires is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position for individuals who can work independently and are committed to providing excellent service. As a primary point of contact, you will assist customers through various channels, ensuring professional and attentive interactions. This role is suitable for communicative individuals focused on customer satisfaction, offering opportunities for professional development and impact.

Your responsibilities will include managing customer inquiries, resolving issues, and providing accurate information, all while upholding the company's professional image. A proactive approach to problem-solving and a commitment to continuous improvement in customer service delivery are essential.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, providing accurate information on products, services, and policies.
• Communicate clearly, professionally, and empathetically, representing the company positively in every interaction.
• Assist customers with basic technical or service-related issues, guiding them through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism, escalating complex issues to the appropriate teams when necessary.
• Process orders, returns, exchanges, and service requests efficiently.
• Maintain accurate records of customer interactions in CRM systems and follow up on open cases to ensure timely resolution.
• Keep all documentation complete and up to date.
• Meet established quality standards and productivity targets.
• Participate in training sessions and team meetings to stay informed on product updates, policies, and procedures.
• Share feedback to improve customer experience and internal processes.
• Collaborate effectively with team members in a remote environment.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic technical skills and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving ability with a customer-focused mindset.
• Reliable, self-motivated, and able to work independently.
• Adaptable to changing processes and priorities.
• Proficiency in additional languages is a plus for supporting a global customer base.

Required Skills

• Exceptional verbal and written communication in English.
• Proficiency in customer service and call center operations.
• Strong listening and interpersonal abilities.
• Composure and professionalism under pressure.
• Aptitude for technology and rapid system learning.
• Efficient and accurate typing skills.
• Effective problem-solving capabilities with a customer-centric approach.
• Self-discipline, motivation, and independence.
• Flexibility and adaptability to evolving procedures and priorities.
• Multilingual abilities are advantageous.

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Experience required is 0-1 year.

About the Role

Recruitlytixs HR is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position designed for those who excel in an independent work environment and are committed to delivering high-quality products and services. As a primary point of contact, you will assist customers across multiple channels, ensuring each interaction is professional and supportive. This role is suitable for communicative individuals focused on providing a customer-first experience, offering opportunities for professional development.

In this capacity, you will manage customer inquiries, resolve issues, and contribute to a positive customer journey. You will act as a key link between the company and its customers, directly impacting customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries promptly and effectively via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, and company policies.
• Communicate with customers in a clear, professional, and empathetic manner.
• Represent the company positively and professionally in all customer interactions.
• Assist customers with basic technical or service-related issues, guiding them through solutions.
• Handle customer complaints with patience, understanding, and professionalism.
• Escalate complex customer issues to the appropriate internal teams for timely resolution when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently and accurately.
• Maintain detailed and up-to-date records of all customer interactions within CRM systems.
• Follow up on open customer cases to ensure their timely and satisfactory resolution.
• Ensure all customer documentation is complete, accurate, and kept up-to-date.
• Meet established quality standards and productivity targets for customer service.
• Actively participate in training sessions and team meetings to enhance skills and knowledge.
• Stay informed about product updates, policy changes, and new procedures.
• Share constructive feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English are essential.
• Previous experience in customer service or a call center environment is preferred.
• Excellent listening skills and strong interpersonal abilities are required.
• The ability to remain calm and professional, especially under pressure, is crucial.
• Possess basic technical skills and the capacity to learn new systems quickly.
• Demonstrate good typing speed and accuracy.
• Exhibit strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Ability to adapt to changing processes and priorities is necessary.
• Proficiency in additional languages is considered a significant advantage for supporting a global customer base.

Required Skills

• Communication
• Detail-orientation
• Customer service expertise
• Call center experience
• Active listening
• Interpersonal skills
• Problem-solving
• Typing speed and accuracy
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Recruitlytixs HR is committed to fostering a positive, inclusive remote workplace where employees are supported in their professional development and success.

I am a home service. I need a call center that follows up remotely responsible for calls, appointments, and supervising employees, and everything related to work. He has experience in salons and speaks English fluently.

Working to support the company's daily operations, and ensuring the smooth flow of work by managing correspondence, coordinating tasks, following up with clients and candidates, and organizing documents. It also contributes to supporting recruitment processes within the company's platform, coordinating meetings, preparing operational reports, in addition to assisting in light marketing and coordinating with designers and developers. Daily correspondence management (email – WhatsApp – clients – companies). Coordinating meetings, scheduling appointments, and reminding management of tasks. Following up on client and company requests and updating their status in the system. Preparing weekly operational reports (candidates – companies – requests – interviews). Organizing digital and paper files and managing documents. Coordinating with designers, developers, and freelancers. Assisting in light marketing (content publishing – coordinating campaigns with the agency – uploading materials). Executing any operational tasks that help the company grow. Required Skills: High organizational skills and the ability to manage time. Proficiency in Microsoft Office. Excellent written and verbal communication skills. Fast learner and capable of handling diverse tasks. Proactive personality according to the needs of a startup environment. Excellent writing skills for formal communication (Arabic and English). Coordination skills between multiple parties to ensure project progress. Ability to prepare weekly operational reports.

A secretary is required to join the work team to perform various administrative and organizational tasks. Responsibilities include: managing phone calls and correspondence, organizing appointments and meetings, preparing reports and documents, following up on administrative transactions, and coordinating daily office activities. The position requires excellent communication skills, proficiency in basic computer programs, and the ability to work under pressure while maintaining confidentiality and accuracy in work.

About the Role

PULSE is seeking a Customer Service Representative to join its fully remote team serving the MENA Region. In this position, you will act as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This role is suited for individuals who are motivated by assisting others, possess strong communication abilities, and excel at problem-solving in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, billing, and company policies.
• Assist customers with account management, order status updates, troubleshooting, and general support requests.
• Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.
• Investigate and resolve customer concerns efficiently and effectively.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions, inquiries, and resolutions accurately.
• Follow up with customers to ensure issues have been fully resolved.
• Build positive relationships through professional and courteous communication.
• Contribute to customer retention by consistently delivering high-quality service.
• Gather customer feedback and share insights to support continuous improvement initiatives.
• Collaborate with team members to foster a supportive and customer-centric culture.
• Utilize CRM systems and customer service tools to manage customer interactions.
• Maintain accurate customer records and documentation.
• Assist in updating internal knowledge bases and support resources.
• Adhere to company policies, procedures, and service standards.

Qualifications and Requirements

• 1-2 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills and attention to detail.
• Self-motivated, reliable, and comfortable working independently in a remote environment.
• Proficiency with basic computer applications, including Microsoft Office or equivalent tools.
• High school diploma or equivalent.

Required Skills

• Customer Service
• Customer Support
• Communication (Verbal and Written)
• Problem-solving
• Conflict-resolution
• Organizational skills
• Attention to detail
• Basic computer applications
• Microsoft Office (or equivalent)
• CRM systems
• Customer support software

Work Environment and Location

This is a full-time, fully remote position. The role is based in Tabūk, Tabuk, Saudi Arabia, with the possibility of remote work within the region. PULSE operates as a remote-first organization, fostering a supportive, inclusive, and collaborative team culture.