Inquiry Clerk Jobs in Saudi Arabia

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we take pride in providing high-quality transport services for cargo, backed by knowledgeable and motivated industry professionals. We are excited to expand our team and invite you to contribute to our mission as a Customer Service Officer in Jeddah.

Key Responsibilities:

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

Join us in making CMA CGM a leader in the global logistic solutions industry!

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Rotana Hotels is seeking Front Desk Agents for its Makkah, Saudi Arabia location. This full-time position is central to delivering professional and customer-focused service, ensuring guests have a memorable experience from arrival to departure. As a Front Desk Agent, you will be the primary point of contact for guests, representing the hotel's commitment to high service standards.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Personally greet guests by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests regarding hotel activities.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Stay aware of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and possess full knowledge of hotel facilities and events.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a hotel's Front Office Department is essential.
• Excellent written and verbal English communication skills are mandatory.
• Knowledge in an additional language is a significant advantage.
• Strong interpersonal and problem-solving abilities are essential.
• Must be computer literate.
• Previous experience with Opera is an advantage.
• The ideal candidate will be customer-driven with a proactive personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A team player who thrives in working with multi-cultural teams and guests.

Required Skills

• Customer Service
• Communication (Written and Verbal)
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS System)
• Teamwork
• Adaptability
• Customer Focus
• Taking Responsibility
• Recognizing Differences

Work Environment and Details

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires individuals who can work effectively in a fast-paced environment and contribute positively to a multi-cultural team and guest base.

About the Role

Grand Hyatt The Red Sea is seeking a dedicated Guest Service Officer to join our team. This full-time position is an integral part of the Rooms Division, focusing on the smooth and efficient operation of the Reception. The role involves providing a consistent and high level of service to all guests, ensuring an exceptional staying experience from arrival to departure.

Key Responsibilities

• Welcome all guests and ensure they have an exceptional staying experience.
• Contribute to the efficient operation of the Reception within the Rooms Division.
• Provide an excellent and consistent level of service to guests.

Qualifications and Experience

• A minimum of 2 years of work experience in hotel operations is required.
• Candidates should ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• The role requires candidates to have 2-5 years of experience in total.

Required Skills

• Excellent customer service skills.
• Strong communication skills.
• Effective interpersonal skills.

Work Location and Eligibility

This full-time position is located in Jeddah and Makkah, Saudi Arabia. This opportunity is exclusively for Saudi Nationals.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

Kid to Kid is seeking a dependable and friendly Keyholder for its South Blvd location in Al Sadiyah, Makkah, Saudi Arabia. As a buy-sell-trade store specializing in children's items, Kid to Kid promotes sustainable fashion and environmental support by purchasing gently used clothing, shoes, toys, and equipment from the community and reselling them at discounted prices. Keyholders are essential members of the leadership team, responsible for store opening and closing procedures and ensuring the smooth execution of daily operations. This position offers opportunities for internal growth and development within a growing network.

This role is with Summit Recommerce Group (SRG), the largest multi-unit operator within the Kid to Kid and Uptown Cheapskate systems, managing nearly 30 locations. SRG is led by a female founder with extensive retail experience, fostering a supportive environment that combines corporate structure with a personal approach, committed to team support and career advancement.

Key Responsibilities

• Presort incoming clothing, toys, and equipment from community vendors.
• Utilize the computer system for purchasing and pricing incoming inventory.
• Organize merchandise racks, tag, and hang clothing items.
• Test toys and assemble equipment to ensure quality and functionality.
• Process customer transactions at the register and explain the selling process.
• Assist in creating and posting content for the store's social media pages.
• Perform opening and closing duties, including system shutdowns, generating nightly reports, and managing cash tills.

Qualifications and Requirements

• Dependability and a friendly demeanor.
• A strong sense of pride in maintaining a well-organized and shoppable store environment.
• Willingness to stay busy and productive during working hours.
• Experience required: 0-1 year.

Required Skills

• Opening and closing procedures.
• Customer service and sales.
• Inventory management and pricing.
• Merchandise organization and presentation.
• Social media engagement.
• Basic computer system operation.

Work Environment and Opportunities

This is a part-time position located in Al Sadiyah, Makkah, Saudi Arabia. The role offers potential for monthly bonuses, a 30% employee discount, and eligibility for a Group Health Plan and 401(k). The company provides flexible scheduling to accommodate personal life and significant advancement opportunities within its network of nearly 30 locations. Employees receive support from a dedicated administrative team, cross-training across all store operations, and the backing of experienced, founder-led leadership.

A hotel concierge employee is required in Mecca. A personal car in good condition and a valid driver's license are required. The tasks include serving guests, carrying out some external tasks for the hotel, delivering documents or items or employees, and assisting in transporting guests to and from the holy mosque when needed, according to the hotel's systems and relevant authorities. There is appropriate compensation for using the car during working hours, with the possibility of discussing the number of working days or working hours. Preference is given to those with experience in hotels or customer service and good knowledge of the streets of Mecca.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

About the Role

Halwani Bros is looking for a Customer Service Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role aims to ensure a smooth order-to-cash process, focusing on accurate order processing, proactive customer communication, and effective coordination between customers and internal departments. The Customer Service Specialist will play a key role in achieving customer satisfaction and meeting the company's service level objectives by managing daily customer service operations.

Job Responsibilities

• Receive, verify, and accurately process customer orders within the system, ensuring all details such as item codes, prices, quantities, and customer order details are correct.
• Assist in maintaining and updating customer master data, including item configurations, pricing, and barcodes, to ensure consistency between customer systems and internal systems.
• Create and track outbound delivery processes based on confirmed customer orders and current stock availability.
• Serve as the primary point of contact for customers, responding to inquiries regarding order confirmation, delivery scheduling, and shipping updates.
• Proactively communicate with both customers and internal teams, including Sales, Logistics, and Planning, to facilitate a smooth and efficient order fulfillment process.
• Diligently follow up on any pending orders, delays, or discrepancies to ensure prompt and satisfactory resolution.
• Monitor daily order fulfillment and delivery performance, verifying adherence to agreed-upon schedules and service levels.
• Record all customer complaints, delivery rejections, and identified service gaps, escalating unresolved issues to the Customer Service Lead.
• Support the preparation of essential reports on service levels and order performance.
• Coordinate with the logistics department for delivery bookings, route scheduling, and meeting any special customer delivery requirements.
• Assist in resolving any system or documentation issues related to order processing.
• Contribute to continuous process improvement by identifying potential bottlenecks in operations or communication channels.

Qualifications and Requirements

• Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, or a closely related field.
• 2 to 5 years of experience in customer service, order processing, or logistics support, with a preference for experience in the Fast-Moving Consumer Goods (FMCG) sector.
• Familiarity with Enterprise Resource Planning (ERP) systems, with a preference for Microsoft Dynamics.
• Proficiency in Microsoft Office Suite.

Core Skills

• Customer Service
• Order Processing
• Logistics Support
• ERP Systems (Microsoft Dynamics preferred)
• Microsoft Office Suite
• Communication and Coordination Skills
• Time Management
• Attention to Detail
• Ability to multitask effectively in a fast-paced environment.

Job Details

Company: Halwani Bros

Job Type: Full-time

Location: Jeddah, Makkah, Saudi Arabia

Experience Required: 2-5 years

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

• Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
• Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
• Maintain attention to detail in managing cases and issues.
• Proactively identify and implement solutions to problems with minimal guidance.
• Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
• Communicate operational barriers and contribute to solution development with senior leadership.
• Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
• Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
• Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
• Reach out to customers to provide updates on failed or potentially failed deliveries.
• Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

• Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
• Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Fluency in speaking, writing, and reading English, with the ability to take direction in English.
• Fluency in speaking, writing, and reading Arabic.
• Advanced and adaptable interpersonal communication skills.
• Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
• Effective communication skills and the ability to build lasting professional relationships.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

• Communication
• Microsoft Office Suite (Outlook, Word, Excel)
• Web Browsers
• Database Searching
• Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join its Aftermarket team. This role is critical in driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The PSSR acts as a vital link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while delivering timely technical and commercial support. This position also involves providing leadership and support to the PSSR team and contributing to the achievement of sales and profitability objectives. The company operates within the Heavy Machinery, Construction Equipment, and Industrial Equipment industries, and this role is situated within a Strategic Business Unit (SBU) of Abunayyan Holding Company, specifically in the Spare Parts Sales / Aftermarket Services department.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to both retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure the timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• A High School Diploma, Technical Diploma, or equivalent qualification is required.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field is essential.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales is necessary.

Required Skills

• Spare Parts Sales
• Aftermarket Services
• Customer Service
• Key Account Management
• Commercial Negotiation
• CRM Systems
• ERP Applications
• Inventory & Parts Management
• Aftermarket Sales Processes
• Customer Service Excellence
• Aftermarket Business Development
• Technical Product Knowledge

Work Environment and Location

This is a full-time position based in the Makkah region, with potential responsibilities spanning Jeddah, Makkah, and Riyadh. The role operates within the Spare Parts Sales / Aftermarket Services department of Abunayyan Holding.

About the Role

Jotun Middle East, India, and Africa (MEIA) is seeking a proactive and organized Sales Coordinator to join their team in Jeddah, Makkah Al Mukarramah, Saudi Arabia. This full-time role will provide essential administrative and sales support to the Sales and Marketing team, ensuring operational efficiency and contributing to the achievement of departmental Key Performance Indicators (KPIs). The Sales Coordinator will play a vital role in inter-departmental coordination, managing daily sales transactions, and ensuring customer needs are met. This position will report directly to the Regional Sales Manager for Projects.

Context of Work at Jotun

Jotun's presence in the Middle East, India, and Africa region began in 1962. Jotun Saudi Arabia Ltd., established in 1984, is a significant market within this region. With a commitment to growth, innovation, and profitability, Jotun Saudi Arabia operates two production facilities and five warehouses, employing over 450 individuals. The company is dedicated to providing meaningful work for its employees, continuous learning opportunities, and career development, supported by its core values: Loyalty, Care, Respect, and Boldness.

Key Tasks and Responsibilities

• Provide comprehensive administrative support to the sales team, assisting with daily project and retail sales activities.
• Manage and process paperwork, proposals, quotations, tenders, and bids to ensure effective sales support and optimal results.
• Assist sales staff in following up on the collection of Days Sales Outstanding (DSO) to maintain Jotun's financial liquidity.
• Effectively coordinate between the Sales Manager, sales staff, and other internal stakeholders through communication and dissemination of relevant information.
• Relay all external inquiries and incoming information accurately and efficiently.
• Liaise with the Customer Service department regarding price changes and customer inquiries, and assist in updating system prices.

Qualifications and Requirements

• Diploma or Bachelor's degree.
• 1 to 2 years of relevant experience in a sales support role.
• Proficiency in both Arabic and English, spoken and written.

Core Skills

• Competence in sales and administrative support.
• Strong inter-departmental coordination ability.
• Experience in managing daily sales transactions.
• Ability to handle paperwork, proposals, quotations, tenders, and bids.
• Skill in following up on Days Sales Outstanding (DSO) collection.
• Effectiveness in communication and dissemination of relevant information.
• Ability to clearly convey external inquiries and information.
• Coordination with customer service and updating system prices.
• Proactive and action-oriented, taking responsibility for results.
• Ability to build and utilize a useful network of contacts and relationships to achieve goals.
• Demonstrate specialist knowledge and expertise in the work area and engage in continuous professional development.
• Use a systematic and organized approach, planning ahead, setting clear priorities, and allocating resources effectively.
• Communicate in a clear, concise, and organized manner, speaking with authority and conviction, and presenting effectively.
• Collaborate well with others, sharing knowledge, expertise, and information, and supporting others in achieving team goals.

Additional Job Details

This is a full-time position requiring a regular contract. Jotun offers competitive compensation and benefits, continuous learning opportunities through on-the-job training and the Jotun Academy, and prospects for career development across multiple disciplines and geographies. The company fosters a supportive and inclusive culture with leaders focused on engaging and empowering their teams. Team building and social activities are also prioritized to enhance a sense of community.

About the Role

The Islamic Development Bank (IsDB) announces its need to fill the position of Administrative Support Officer within the framework of additional work, under a contract with a third party. This role plays a pivotal part in providing comprehensive administrative support within the President's complex, specifically in Strategy, Budget, and Corporate Performance Management (SBCP). The successful candidate will be responsible for ensuring the smooth and efficient workflow within the department by managing diverse administrative tasks and supporting departmental initiatives.

The work location is at the headquarters of the Islamic Development Bank in Jeddah, Saudi Arabia, and this opportunity offers a contribution to a leading multilateral development institution.

Key Tasks and Responsibilities

• Manage the Director's schedule, respond to inquiries, and provide administrative support by presenting information about projects and services, including clearly and easily explaining technical capabilities.
• Conduct research and gather data relevant to meeting discussions to ensure proper understanding of issues and follow-up as needed.
• Support the preparation of the department's annual budget plan.
• Process Purchase Requisitions (PRs) through the SAP system.
• Submit travel requests and process expense settlements for the Director's official missions.
• Draft and finalize correspondence and documents for the Director's review and approval via DocuSign.
• Assist in coordinating, reviewing, and finalizing reports submitted to BED.
• Support Heads of Departments in preparing presentations.
• Assist the team in planning and organizing events, workshops, and capacity-building activities.
• Organize and streamline workflows to ensure an efficient and productive work environment.
• Manage the SBCP dashboard within the Jira system.
• Act as a key point of contact for stakeholders and staff regarding system-related matters.
• Perform any other duties assigned by the Director, Strategy, Budget, and Corporate Performance Management.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Management, Public Administration, or a related field.
• Relevant experience of at least 2 to 5 years in executive or administrative support.
• Professional certifications in Management or Project Management (*, CAPM, PMP, or equivalent) are considered an added advantage.
• Proficiency in English is mandatory.

Required Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in professional drafting of correspondence and reports.
• Effective stakeholder coordination and interpersonal skills.
• Strong research and analytical abilities.
• High attention to detail and the ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Working knowledge of SAP and Jira systems.
• Understanding of budgeting and procurement processes.

Additional Information

This position is a contractual role within the framework of additional work, managed through a third-party contract.

Location: Headquarters in Jeddah, Makkah Al-Mukarramah, Saudi Arabia.

Required Experience: 2-5 years.

Application Process: Interested candidates who meet the criteria are encouraged to apply. Required documents include CV, passport copy, and academic certificates.

The Islamic Development Bank (IsDB) confirms that it does not request any payments of any kind from applicants throughout the recruitment process, nor does it request sensitive financial information. The Islamic Development Bank disclaims responsibility for any fraudulent job postings or offers made in its name.

Join DXC Technology as an Executive Assistant / Receptionist!

In this pivotal role, you will be the first point of contact, responsible for ensuring a professional and welcoming atmosphere at our reception area while supporting three executives in their daily operational needs.

Key Responsibilities:

• Reception & Office Coordination:
  Manage the day-to-day reception tasks including welcoming visitors, managing calls and emails, coordinating meeting rooms, and acting as a resource for office queries.
• Executive Assistant Support:
  Support three executives by handling calendar management, meeting coordination, preparing documents, managing travel bookings, and overseeing expenses and reporting.
• Administration & Organization:
  Maintain digital and paper filing systems, support onboarding logistics for new employees, assist with miscellaneous projects, and ensure confidentiality.

Who You Are:
A proactive individual who thrives in a busy reception environment, with excellent organizational and prioritization skills. You communicate clearly and professionally, are comfortable dealing with stakeholders, and have a reliable and discreet nature.

Essential Skills and Experience:

• Experience in a receptionist, EA, or office support role.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Strong organizational skills and a degree or relevant experience.
• 4+ years of relevant work experience.

Desirable Qualities:

• Experience supporting multiple executives and working in a corporate environment.
• Fluent in both English and Arabic.

At DXC Technology, you will thrive in a collaborative environment created to foster new ideas and empower everyone in the team.

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

About DHI
DHI is a global and independent company dedicated to working on challenges within the fields of water and environment and sustainability. Within these fields, we provide a wide range of advisory, digital advisory, research and water governance services as well as providing leading edge MIKE technologies and products to the market. At DHI, we are constantly looking for passionate and talented people who are eager to join our team.

About The Role
We are establishing a new office at KAUST and are looking for a motivated and organized Saudi Administrative Assistant to support our daily operations. This is a part-time position (2 days per week), ideal for someone who is reliable, detail-oriented, and enjoys a varied administrative role in an international environment. You will join a small, growing team of three in our new KAUST office.

Responsibilities And Challenges

• Provide general administrative and office support to ensure smooth daily operations.
• Assist with document preparation, filing, and correspondence.
• Coordinate meeting schedules, visitor logistics, and office supplies.
• Liaise with KAUST administrative departments and external vendors as needed.
• Support onboarding and logistics for visiting staff or project partners.
• Perform other administrative duties as required by the office manager or team.

Qualifications And Personal Skills

• Saudi national (required).
• Based at or near KAUST (Thuwal) or willing to commute.
• Strong organizational and communication skills in English and Arabic.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prior administrative or office coordination experience preferred.
• Professional, reliable, and able to work independently with minimal supervision.

We offer

• Flexible part-time schedule (2 days per week).
• Collaborative and professional working environment.
• Competitive compensation aligned with experience and qualifications.
• Opportunity to be part of an exciting new initiative at KAUST.