وظائف خدمة عملاء في جدة

Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests with a warm, friendly demeanor upon their arrival
• Manage reservations and seating arrangements efficiently, optimizing available space
• Escort guests to their tables, present menus, and assist with seating
• Collaborate with waitstaff, kitchen, and management to ensure smooth operations
• Maintain cleanliness and organization of the reception area and dining section
• Handle phone and online reservations, confirming bookings and managing the reservation system
• Provide excellent customer service by addressing guest inquiries and resolving issues promptly
• Stay informed about menu items, specials, and events to offer accurate information to guests
• Assist in organizing and coordinating special functions during busy periods or events
• Promote special offers and menu items to enhance guest experience and increase revenue
• Adhere to company policies and procedures related to customer service and hospitality

Qualifications

• At least 1 year of experience in a similar hospitality role
• Excellent customer service skills with a friendly and enthusiastic attitude
• Strong communication skills and proficiency in English
• Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
• Exceptional organizational and multi-tasking abilities
• Ability to work efficiently in a fast-paced environment
• Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
• Basic math skills for table assignments and reservation management
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and good personal hygiene
• Knowledge of reservation systems (preferred)
• Problem-solving skills to handle guest concerns effectively
• Familiarity with hospitality industry practices and standards
• Team-oriented mindset with a collaborative approach
• Dedication to continuous improvement in service quality

Join Our Team!
Extensya is seeking enthusiastic individuals to fill the role of Call Center Agent. This position is open to both males and females who meet the following criteria:

• Language Proficiency: Very good English speaking skills.
• Availability: Full availability to meet business needs.
• Educational Background: Bachelor’s Degree or Diploma.
• Communication Skills: Excellent communication abilities are a must.

If you are passionate about providing exceptional customer service and possess the skills listed above, we invite you to apply and be a part of our dynamic team.

Join our esteemed team at Rosewood Jeddah as a Receptionist! In this role, you will be the first point of contact for our guests, ensuring a welcoming and efficient experience.

Key Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies and service procedures.
• Ensure that service standards are upheld at all times.
• Anticipate guests’ needs and respond promptly to their requests.
• Maintain positive guest relations, regardless of the circumstances.
• Ensure proper maintenance and use of equipment.

About Rosewood Jeddah: Nestled in the scenic area of Jeddah’s Corniche, our hotel epitomizes luxury and modern design, combined with the rich heritage of the city. Our commitment to providing exceptional service makes Rosewood Jeddah a favorite destination for travelers.

Join Raffles Hotels & Resorts as a Receptionist / Front Desk Agent!
Located in the heart of Jeddah, Raffles offers a harmonious combination of expert service and world-class luxury. We are looking for a friendly and professional Receptionist to become the first point of contact for our esteemed guests.

Key Responsibilities:

• Greet and direct visitors, ensuring a warm welcome.
• Answer and manage incoming communications, including phone calls and emails.
• Schedule appointments and maintain calendars for executives.
• Perform administrative tasks such as data entry and document preparation.
• Coordinate with departments to ensure smooth operations.
• Manage incoming and outgoing mail.
• Maintain a clean and organized reception area.
• Support administrative staff as needed.
• Ensure security protocols are followed for visitor access.

Qualifications:

• Saudi nationality required.
• Excellent verbal and written communication skills in Arabic and English.
• Proficiency in Microsoft Office Suite.
• Strong multitasking and time management skills.
• Customer service orientation with a friendly demeanor.
• High school diploma required; Bachelor's degree preferred.
• A minimum of previous experience as a receptionist preferred.
• Experience in hospitality or customer service industry preferred.
• Exceptional organizational skills and ability to prioritize tasks effectively.

About Raffles:
Founded in 1887, Raffles is known for timeless elegance and gracious service. Each Raffles location is a mark of heritage and culture that brings guests and locals together through unique experiences.

Join Our Team as a Receptionist & Office Executive!
Bayut, the leading property portal in the Kingdom, is seeking a dynamic Receptionist & Office Executive. As part of the Dubizzle Group, you will play a vital role in delivering top-notch administrative support.

Key Responsibilities:

• Reception Management:
  • Maintain a clean and tidy reception area.
  • Answer and transfer calls/messages professionally.
  • Meet and greet visitors with politeness.
  • Manage office post and courier deliveries.
  • Coordinate maintenance issues with the relevant department.
• Administration:
  • Oversee office supplies replenishment.
  • Manage the internal event calendar.
  • Handle meeting room bookings.
  • Assist with various administrative duties as needed.
• Other Duties:
  • Manage internal HR communications across platforms.
  • Support HR projects and special requests.

Qualifications:

• Minimum of secondary education.
• At least one year of experience in a similar role.

Skills:

• Proficiency in MS Office.
• Strong communication and organizational skills.
• Ability to prioritize tasks effectively.
• Customer-oriented with a friendly demeanor.

Benefits:

• High-performing work environment.
• Comprehensive health insurance.
• Recognition and rewards for performance.
• Opportunities for learning and development.

Join us at Bayut, where diversity is celebrated and an inclusive environment is fostered!