Here's the resulting JSON: { "originalTextLanguage": "Arabic", "translatedText": "
Job Summary
We are looking for a creative, organized, and customer-oriented Marketing Officer to manage the hotel's digital presence, social media platforms, and communication through online booking sites (OTAs), and manage guest reviews. The role focuses on content creation, brand promotion, online reputation management, and follow-up with guests after check-out to increase bookings and enhance customer satisfaction.
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Main Responsibilities
• Manage and monitor all social media platforms daily (Instagram, TikTok, Snapchat, Facebook, LinkedIn).
• Create, design, and publish engaging content including posts, stories, reels, and videos.
• Develop creative content ideas that align with the hotel's identity, offers, and seasons.
• Respond promptly and professionally to all messages and comments across social media platforms.
• Follow up and respond to all reviews, comments, and messages on online booking platforms (********, Airbnb, Expedia, Agoda).
• Escalate negative reviews or guest complaints immediately to management.
• Make follow-up calls with guests after check-out to thank them and request a review.
• Collect guest feedback, document issues, and share insights with management.
• Support repeat bookings by maintaining a positive relationship with guests.
• Monitor online reviews and work on improving the hotel's digital reputation.
• Redirect booking inquiries and potential customers to the call center or operations team.
• Prepare daily, weekly, and monthly reports on activities and performance.
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Required Skills and Qualifications
• Marketing, social media management, or hospitality marketing (preferred).
• Basic graphic design and video editing skills (Canva, CapCut, or similar tools).
• Strong communication skills in English.
• Professional customer service and phone communication skills.
• Ability to manage multiple tasks and meet daily deadlines.
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Personal Attributes
• Creative and detail-oriented
• Organized and disciplined
• Customer-focused and professional
• Calm and solution-focused when dealing with complaints
• Team spirit with initiative and enthusiasm for work
Preferably someone with a private means of transportation
"
}
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