Join Nestlé as a Customer Service Agent!As a leading global food and beverage company, Nestlé is dedicated to enhancing the quality of life for everyone and their families. We are looking for a passionate Customer Service Agent to be part of our dynamic team in Jeddah.
Position Summary:In this role, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will act as a liaison between customers and the company, assisting with complaints, orders, billing, and account inquiries.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
Qualifications & Requirements:- Diploma or Bachelor’s degree.
- Preferably previous experience in a customer service or call center role.
- Excellent English language skills.
- Proficient in using computer systems and software.
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