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خدمة عملاء
نوع العقد
الجنسية

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مدير خدمات عملاء

مدير خدمات عملاء

📣 إعلان

International Water Distribution Co. (Tawzea)

دوام كامل
Join Our Team as a Customer Services Manager!
At International Water Distribution Co. (Tawzea), we are committed to providing outstanding customer service to our clients. We are seeking a dedicated and experienced Customer Services Manager to enhance customer satisfaction and manage our customer service team effectively.

Key Responsibilities:
  • Assist with budget preparation for the Customer Service department and manage the assigned budget for the Business Director.
  • Draft, implement, and execute policies and procedures for a quality customer service experience.
  • Monitor performance metrics for customer service representatives and supervisors, preparing monthly performance reports.
  • Analyze trends in customer complaints and inquiries and summarize findings in monthly reports.
  • Oversee training and performance evaluations for current and new team members.
  • Identify opportunities to improve customer service procedures and make recommendations to the line manager.
  • Manage the daily workflow of the customer service team.

Requirements:
  • Minimum of 10 years' experience, including 5 years in a management or supervisory role within the water sector.
  • Extensive knowledge of customer service procedures and principles.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Outstanding written and verbal communication skills.
  • Fluency in English, both written and spoken.
  • Proficiency in Microsoft Office and customer service software.

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locationحائل

عمل عن بُعد
منذ 13 يوم