Join Fullstack SA Tech as a Technical Support Specialist!We are looking for a dedicated and skilled Technical Support Specialist to provide exceptional IT support for our clients. The role requires both on-site and remote support, ensuring our equipment and systems run smoothly.
Key Responsibilities:- Provide on-site and remote technical support for PCs, laptops, and printers.
- Perform operating system installations, upgrades, formatting, and regular updates.
- Troubleshoot and resolve hardware/software issues in a timely manner.
- Setup and configure wired and wireless network connections, including cable management.
- Install and maintain network printers and ensure proper connectivity.
- Support users with basic application issues (*, MS Office, browsers, email setup).
- Maintain inventory of IT assets and ensure proper documentation of support activities.
- Escalate complex issues to higher-level technical teams when needed.
- Ensure compliance with IT policies and procedures.
Required Skills & Qualifications:- Diploma or Bachelor's degree in IT, Computer Science, or related field.
- Proven experience (13 years) in technical support or IT helpdesk roles.
- Good knowledge of Windows operating systems (installation, setup, updates).
- Experience in basic hardware maintenance (PCs, laptops, printers).
- Familiarity with LAN setup, cable management, and basic networking.
- Ability to diagnose and resolve technical issues efficiently.
- Strong communication and customer service skills.
- Ability to work independently and under pressure.
