Customer Services Full-time Jobs in Dammam

More than 398 Customer Services Full-time Jobs in Dammam. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



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Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

NAPCO

Full-time
Join NAPCO as a Customer Service Senior Officer
In this pivotal role, you will leverage your expertise to enhance customer satisfaction and streamline operational processes. Your responsibilities will encompass various key areas outlined below:
  • Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
  • Communication: Convey information clearly in both verbal and written forms within a business context.
  • Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
  • Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
  • Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
  • Technological Ability: Utilize standard equipment and office automation systems effectively.
  • Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
  • Inventory Management: Apply principles of inventory management and requirement planning techniques.
  • Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
  • Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
  • Warehouse Management: Oversee warehouse activities and ensure record accuracy.
  • Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
  • Supply Chain Regulations: Apply best practices in supply chain management.
  • Manufacturing Knowledge: Understand manufacturing processes to optimize production.
  • Production Planning: Set daily targets and material plans.
  • Supply Chain Risk Management: Identify and mitigate potential disruptions.
  • Supply Chain Models: Apply major supply chain models and emerging approaches.

breifcase0-1 years

locationDammam

21 days ago
Warehouse Specialist

Warehouse Specialist

📣 Job Ad

NAPCO

Full-time
Join NAPCO as a Warehouse Senior Team Leader
We are looking for an experienced individual to lead our warehouse team in Dammam, Eastern province. In this role, you will be responsible for overseeing various warehouse operations and ensuring that processes are continuously improved.

Key Responsibilities:
  • Establish, maintain, and improve department processes.
  • Lead, motivate, and coach your team, supporting high performers with development plans and performance reviews.
  • Conduct daily follow-ups on material stock, shipments, and anticipate shortages.
  • Monitor fulfillment status against orders and prepare reports for slow-moving, redundant, and rejected materials.
  • Manage formalization of credit notes and analyze reasons for returns.
  • Conduct regular follow-up meetings with the warehouse team and your direct supervisor.
  • Control physical material transactions and ensure ERP and WMS systems are updated.
  • Perform periodic physical inventory and report findings to the Distribution Unit Head.
  • Report scrapped materials and waste to the Logistics Manager.
  • Ensure the FEFO (First Expired, First Out) process is implemented for all items.
  • Comply with integrated management system (IMS) requirements.
  • Coordinate with the HSSE team to update the HIRA and manage risks.
  • Participate in planning and improvement actions related to the OH&S management system.

Education & Experience:
A bachelor’s degree is preferable along with a minimum of 6 years of experience in a similar or related field.

breifcase0-1 years

locationDammam

21 days ago
Certified Public Accountant

Certified Public Accountant

📣 Job Ad

NAPCO

Full-time
Join NAPCO as a General Accountant!
We are seeking a detail-oriented and proactive individual to manage our accounting tasks and ensure accuracy in financial operations. This role is crucial for maintaining the financial health of our company and will involve interaction with various departments and external partners.

Key Responsibilities:
  • Prepare Tally: Invoice vs. Loading Manifest vs. Sales Order.
  • Verify Selling Prices on Sales Orders vs. Price List or Costing Sheet.
  • Record bank collections and follow up on export collections, Letters of Credit (L/C), and Letters of Guarantee (L/G) opening and renewals.
  • Reconcile customer accounts and maintain the Customer Aging Report.
  • Cross-check Receivable Aging with the Trial Balance and identify variances for corrective action.
  • Coordinate collection follow-up with the bank.
  • Prepare and issue debit/credit notes to customers.
  • Follow up on missing official receipt numbers.
  • Create and update customer accounts in the ERP system.
  • Generate and distribute monthly customer statements to the Sales Department.
  • Generate quarterly customer balance confirmations and coordinate with Sales Department for follow-up.
  • Track customer balance confirmations and related statistics by salesman.
  • Generate relevant reports and ensure proper filing of documents.
  • Maintain customer files (*, CIS, Commercial Registration, etc.).
  • Approve orders based on credit terms and policy.
  • Follow up on returned checks and record them against customer accounts.
  • Record and process sales activities such as trade loaders, rebates, shelf rent, and gondolas; ensure control and monitoring table reviews.
  • Handle waste invoicing and follow up on its collection.
  • Coordinate with sales staff to offset customer balances.
  • Record and process 2% cash discounts and manage their offsetting.

External Contacts:
  • Banks
  • Customers
  • Sales Team

Education & Experience:
Bachelor’s degree in Accounting or a related field with a minimum of 2 years of post-degree experience in clerical accounting work.

breifcase0-1 years

locationDammam

21 days ago