Customer Service Specialist at Al-Zamil Industrial and Trade CompanyWe at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:
- Setting and defining performance and quality indicators and standards in customer service.
- Participating in developing and updating customer service procedures and manuals.
- Developing programs to enhance the quality of customer service systems.
- Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
- Preparing specialized documents and reports and providing recommendations.
Main Duties:- Conducting studies and analyses to set performance and quality standards.
- Developing programs and initiatives to raise the level of customer service.
- Analyzing information to identify strengths and weaknesses as needed.
- Coordinating with relevant departments to ensure effective responses to customer requests.
Required Qualifications:- High school diploma or relevant field.
- Experience as a customer service representative or in sales.
- Knowledge in sales or customer service.
- Ability to use electronic systems.
- Strong communication skills and relationship building with customers.
Work Environment:The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.
5,000 / Month
Full-time
