Full-time Telephone Exchange Operator Jobs in Dhahran

About the Role

Abdullah A. Al-Barrak & Son Co. is seeking a skilled Crisis Comms Coordinator to join the Media Communications & Coordination Department, specifically within the Media Monitoring & Coordination Division. This role supports critical media intelligence, communications monitoring, reporting, and stakeholder engagement activities, contributing to the safeguarding of the company's reputation. The position offers exposure to media analysis, communications planning, digital communications, public relations, stakeholder engagement, and crisis communications.

Role Overview and Responsibilities

The Crisis Comms Coordinator will monitor global conversations in real-time across online, social, and broadcast platforms in 17 languages. Key responsibilities include identifying and posting critical media news according to predefined criteria, responding accurately and professionally to media inquiries, and utilizing media monitoring software effectively. The role also involves coordinating the preparation of comprehensive media impact and analysis reports, collaborating with Media Relations and other internal teams, and providing active support during crisis situations in accordance with the corporate crisis communications manual.

• Monitor all media channels, including online, social, and broadcast platforms, to identify and track relevant news and conversations.
• Identify and post critical media news in a timely manner according to predefined criteria to ensure prompt awareness of significant developments.
• Respond to incoming media inquiries with accuracy and professionalism, ensuring proper tracking and follow-up.
• Utilize media monitoring software and tools effectively to track news and gather intelligence.
• Coordinate the preparation of daily, weekly, monthly, and quarterly media impact reports, summarizing media mentions and analysis for internal distribution.
• Collaborate closely with Media Relations and other internal teams to ensure timely and accurate communication responses.
• Provide active support during crisis situations in accordance with the corporate crisis communications manual, ensuring a coordinated and effective response.

Qualifications and Experience

Candidates should possess a Bachelor's degree in one of the following fields: Mass Communications, Corporate Communications, Media or Media Relations, Crisis Communications, Media Monitoring, Public Relations, Journalism, Marketing Communications, Digital Communications, Media Studies, Business Administration, or Information Management. A minimum of 3 years of professional experience in a relevant field is required, along with demonstrated experience in developing and executing media and communication plans.

• Bachelor's degree in Mass Communications, Corporate Communications, Media or Media Relations, Crisis Communications, Media Monitoring, Public Relations, Journalism, Marketing Communications, Digital Communications, Media Studies, Business Administration, or Information Management.
• Minimum of 3 years of professional experience in a relevant field.
• Demonstrated experience in developing and executing media and communication plans.

Required Skills and Competencies

The role requires a strong command of both English and Arabic languages. Key skills include proficiency in Media Intelligence, Communications Monitoring, Reporting, Stakeholder Engagement, Media Analysis, Communications Planning, Digital Communications, Public Relations, and Crisis Communications. Familiarity and proficiency with media monitoring software are essential.

• Media Intelligence
• Communications Monitoring
• Reporting
• Stakeholder Engagement
• Media Analysis
• Communications Planning
• Digital Communications
• Public Relations
• Crisis Communications
• Proficiency with Media Monitoring Software
• Good command of both English and Arabic languages.

Work Environment and Location

This full-time position is based in Dhahran, Eastern Province, Saudi Arabia. The role requires flexibility to support operational needs, including working one of four 8-hour shifts to ensure continuous coverage.

Additional Role Information

The required experience for this role is between 2-5 years. The position is designated as a Crisis Comms Coordinator - SMP - Ithra within Abdullah A. Al-Barrak & Son Co.

About the Role

Silah Tamkeen is seeking a dedicated Recreation Attendant to join their team in Dhahran, Eastern Province, Saudi Arabia. This full-time position is integral to managing the daily operations of the facility's recreational activities, ensuring a positive and safe experience for all members and visitors. The Recreation Attendant serves as a primary point of contact, responsible for providing exceptional service, managing inquiries, and contributing to the smooth functioning of the recreation center.

Key Responsibilities

• Adhere strictly to all company policies and procedures to ensure operational efficiency and safety.
• Deliver exceptional customer service to all members, non-members, and users of the facility.
• Assist with new member enrollment and address inquiries from current members.
• Greet members and users of the gym and recreation facilities upon arrival at reception.
• Verify memberships and efficiently check in members.
• Register prospective members and guide them to the appropriate personnel.
• Provide information regarding class availability and handle cancellation inquiries.
• Ensure the safety and security of all visitors, members, and staff at all times.
• Serve customers, process payments for activities, and accurately account for all transactions at the end of each shift.
• Welcome members and visitors, providing accurate information about offered programs and activities.
• Create a positive first impression of the gym and recreation facility through a welcoming demeanor and tidy appearance.
• Handle telephone inquiries professionally and record messages accurately.
• Maintain a clean and tidy environment at the reception and surrounding areas.
• Record and maintain clear and accurate records of all queries, complaints, lost property, and repair requests, ensuring information is delegated to and resolved by the relevant department.
• Undertake other duties of a similar professional nature as requested by management.
• Assist in all projects as delegated by management.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 3 years of experience in a similar environment is essential.
• Possession of an internationally recognized Lifeguard Qualification (RLSS/STA desirable).
• Hold an internationally recognized First Aid Certification, including CPR/AED training.
• Must have a Safeguard certification.

Required Skills

• Exceptional interpersonal and communication skills.
• Strong customer service abilities.
• Proficiency in enforcing safety policies.
• Excellent spoken and written English language proficiency.

Work Environment and Details

This is a full-time position located in Dhahran, Eastern Province, Saudi Arabia. The role involves direct interaction with members and visitors within the recreation facility, requiring a professional and customer-focused approach at all times. Experience required for this role is between 2-5 years.