Join Accor as a Telecommunications Agent!As a key player in our team, you will be the first point of contact for our guests, ensuring they receive exceptional service and assistance. Your role will involve handling guest communications professionally and efficiently, providing a seamless experience that aligns with the Rixos standards.
Key Responsibilities:- Receive and manage guest calls with a friendly demeanor.
- Communicate effectively with departments to maintain service quality.
- Exceed guest expectations in handling queries.
- Maintain up-to-date knowledge of hotel services and guest profiles.
- Coordinate emergency communications within the hotel.
- Attend training sessions and collaborate with team members.
Qualifications:- University Degree in any field.
- Minimum 1 year of experience in a similar role.
Embrace the opportunity to work in a luxurious environment where your contributions make a real impact on guests' experiences.
