Join our team as a Reservation Agent at Accor!As the first point of contact for our guests, you play a crucial role in providing an exceptional start to their experience. We are looking for enthusiastic individuals to reflect the quality service that Accor is known for.
What We Offer:- Employee benefit card offering discounted rates in Accor worldwide
- Access to learning programs through our Academies
- Opportunities for talent development and career growth
- Engagement in Corporate Social Responsibility activities like Planet 21
Your Responsibilities:- Provide exceptional and friendly service to guests
- Maximize revenue through up-selling and recommending property facilities
- Handle room reservation requests accurately and efficiently
- Update and maintain the reservation system information
Qualifications:- 1-2 years of experience in luxury hotels
- Guest-focused personality
- Experience with Opera or similar systems is an asset
- Strong interpersonal and problem-solving skills
- Fluency in English; additional languages are a plus