Inquiry Clerk Jobs in Makkah

About the Role

Klanik is seeking a highly organized and proactive Administrative Officer to support the GDAC Analytics Center within the Oil & Gas industry. This role focuses on providing comprehensive administrative support, with a primary emphasis on assisting the Director. The ideal candidate will be adept at coordination, communication, and ensuring the smooth execution of daily operations within a dynamic team environment. Klanik is an IT consulting company with 14 years of experience, serving major industrial and services groups. The company operates on principles of trust, ethics, respect, and transparency, fostering a culture of mutual support, continuous learning, and empowerment.

Key Responsibilities

• Provide general administrative support to the GDAC Analytics Center.
• Offer dedicated administrative assistance to the Director.
• Coordinate meetings, schedules, documentation, and correspondence.
• Support office operations and ensure efficient workflow management.

Qualifications and Requirements

• Possess an undergraduate degree.
• Have a minimum of 5 years of experience in administration.

Required Skills

• Highly proficient in administrative and office support functions.

Work Environment and Location

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role operates within a dynamic team environment, requiring strong coordination and communication skills to ensure efficient day-to-day operations.

• Oversee daily operations and guest services in the front office.
• Handle check-ins and check-outs with accuracy and efficiency.
• Resolve guest complaints promptly and effectively.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain high standards of grooming and professionalism at all times.
• Perform cashiering duties and manage guest information securely.

• Open to Saudi Nationals only.
• Entry-level candidates are encouraged to apply, including fresh graduates.
• Basic English communication skills are required.
• Strong interpersonal and team collaboration abilities.
• A flexible approach to working hours.
• Passion for the hospitality industry and guest service excellence.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

Le Meridien Hotels & Resorts is looking for a General Cashier to join their team in Mecca, Saudi Arabia. This contract position is suitable for individuals with 0-1 year of experience seeking to build a career in finance and accounting within the hospitality sector. The role involves accurate record-keeping and ensuring smooth cashier operations.

Key Responsibilities

• Verify figures, postings, and documents to ensure they are correct in accordance with accounting procedures, accuracy of arithmetic, and proper codes.
• Organize, secure, and maintain all files and records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, retrieve and/or analyze computerized financial information.
• Classify, code, and summarize numerical and financial information to compile and keep financial records, using journals, ledgers, and/or computers.
• Complete period-end closing procedures and reports.
• Review cashiers' work on a regular basis in accordance with Standard Operating Procedures (SOPs).
• Manage, disburse, and record petty cash, cashier floats, and change funds.
• Document, manage, and communicate all cash variances and take necessary actions in accordance with Standard Operating Procedures (SOPs).
• Act as a liaison between the establishment and the cash transport service or main banking institution.
• Participate in internal, external, and regulatory audits and ensure compliance with Standard Operating Procedures (SOPs).
• Follow all company policies and procedures.
• Ensure a consistent, uniformed, and professional appearance and personal hygiene.
• Maintain the confidentiality of company information.
• Protect the company's assets.
• Protect the privacy and security of guests and colleagues.
• Speak to others in a clear and professional manner.
• Prepare and review written documents accurately and completely.
• Answer the telephone using appropriate professional etiquette.
• Ensure colleagues understand their job duties.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Financial record keeping.
• Arithmetic accuracy.
• Computerized financial information management.
• Classification and coding of financial data.
• Period-end closing procedures.
• Auditing.
• Petty cash management.
• Documenting cash variances and taking action.
• Communicating with banking institutions.
• Participating in audits.
• Adherence to company policies.
• Professional appearance.
• Confidentiality.
• Asset protection.
• Guest and colleague privacy and security.
• Clear and professional communication.
• Accurate and complete document preparation and review.
• Telephone etiquette.
• Teamwork.
• Positive working relationships.
• Problem-solving.
• Ability to lift and carry objects weighing up to 10 pounds.

Job Details

This is a full-time, non-supervisory, contract position located in Mecca, Saudi Arabia. On-site work.

About the Role

Business Professional Services (BPS) is hiring for the position of Warehouse Keeper / Cashier for supermarket operations. This role is essential to support the daily operations of supermarkets and grocery stores in the Western Region of Saudi Arabia, specifically in Jeddah and Makkah. This is a suitable opportunity for individuals seeking to gain experience in supermarket operations and inventory management.

Key Tasks and Responsibilities

• Accurately receive, arrange, and monitor store or warehouse inventory to ensure its availability and correctness.
• Provide essential support for daily supermarket and grocery operations, contributing to smooth and efficient workflow.
• Perform cashier duties as needed, handling transactions accurately and providing excellent customer service.
• Regularly check inventory levels to identify restocking needs and maintain organized storage areas.
• Strictly adhere to company procedures for receiving, storing, and issuing products.

Qualifications and Requirements

• Previous experience in supermarkets, grocery stores, warehouses, as a warehouse keeper, or cashier is preferred.
• The applicant must be currently residing in the Western Region of Saudi Arabia, with preference for candidates residing in Jeddah, Makkah, Madinah, Taif, or Yanbu.
• The applicant must possess a valid and transferable Iqama (residency permit).
• The current sponsor must provide a No Objection Certificate (NOC) for the transfer of sponsorship.
• The current residency profession should not pose any issue in the sponsorship transfer process.
• Ability to attend a medical examination in Jeddah before the sponsorship transfer application procedures begin.
• Demonstrate a strong commitment and readiness to join the team immediately upon offer acceptance.

Required Skills

• Proficiency in supermarket and grocery store operations.
• Experience in warehouse operations and warehouse keeper duties.
• Competence in performing cashier tasks.
• Skills in inventory management and checking inventory levels.
• Knowledge of procedures for receiving, storing, and issuing products.

Additional Job Details

This is a full-time position requiring 0-1 year of experience. The monthly salary is SAR 1,600, inclusive of a food allowance. The company provides accommodation, and the contract duration is one year.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

CMA CGM Saudi Arabia is seeking a Customer Service Officer to join its team in Jeddah. This role is integral to providing effective customer service and supporting the transport of customer cargo. The position operates within a dynamic organization, requiring close collaboration with industry professionals to meet customer expectations.

Role Purpose and Scope

This position focuses on comprehensive customer care, addressing various service needs. The Customer Service Officer will manage inquiries, resolve issues, and cultivate customer relationships. The role involves taking ownership of customer cases from initiation to resolution, ensuring adherence to service level agreements.

Key Responsibilities

• Act as the primary contact for all customer care inquiries, managing cases throughout their lifecycle without escalation to other departments.
• Respond to customer communications via calls, cases, and chats within defined Service Level Agreement (SLA) timelines.
• Professionally and efficiently handle customer complaints and shipment disruptions.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Communicate operational updates, such as vessel delays or rollovers, to customers.
• Monitor and follow up on key customer performance indicators (KPIs), including First Contact Resolution Rate (FCRR), Turnaround Time (TAT), and Net Promoter Score (NPS).
• Conduct regular meetings with customers to discuss performance and identify areas for improvement.
• Identify and promote value-added services (VAS), such as Carrier Haulage or Verified Gross Mass (VGM) services.
• Manage all customer cases based on the First-In, First-Out (FIFO) principle.
• Guide and support customers in utilizing digital platforms to enhance their experience.
• Handle Direct Delivery and Breakbulk shipments with attention to detail.
• Execute and follow up on delivery processes for all assigned shipments.
• Manage tailored solutions for special cargo and unique commodities.
• Serve as the point of contact for special exceptions, including fruit shipments and cross-selling opportunities.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in the Shipping & Logistics industry.
• Proven ability to drive change, foster innovation, and implement process improvements.
• Proficiency in MS Office applications.

Required Skills

• Exceptional customer and vendor relationship management skills.
• Excellent communication, presentation, and decision-making abilities.
• Strong teamwork capabilities with a proactive and professional attitude.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is situated within the CMA CGM company.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

About the Role

The Islamic Development Bank (IsDB) is seeking an Executive Coordinator to join the Operations Complex - Global Practices and Partnerships team. This role is integral to supporting the office of the Vice President/Director General (VP/DG) by ensuring effective executive coordination and support for the implementation of decisions and activities across the Complex/Directorate. The Executive Coordinator will contribute to monitoring work programs, strategic initiatives, change management, training programs, and budgets, thereby enhancing internal and external stakeholder responsiveness.

This position is key to managing the executive information and follow-up system within the VP/DG Front Office. The Executive Coordinator will collaborate with the Lead Coordinator and Senior Specialists to manage Complex/Directorate-wide Key Performance Indicators (KPIs) and ensure the availability of up-to-date and reliable management information systems for tracking deliverables. The role also involves managing the VP/DG's schedule and performing various administrative tasks.

Key Responsibilities

• Support the VP/DG front office in preparing the Annual Work Program and KPI development, including regular follow-up with departments for quarterly report preparation.
• Assist in the development, roll-out, and management of the digitized executive information and follow-up system for the VP/DG office to ensure timely responsiveness to stakeholder requests.
• Ensure that all instructions issued by the VP/DG are accurately recorded, transmitted, and followed up, acting as the first point of contact for inquiries from concerned units and external stakeholders regarding follow-up issues.
• Provide the VP/DG with accessible information on the Complex/Directorate's activities and pending issues by monitoring data and information related to all communications originating from the VP/DG, actions taken by individual departments, and necessary follow-up activities.
• Generate reports to monitor responsiveness, identify delays, and pinpoint bottlenecks in the implementation of executive instructions.
• Contribute to enforcing established criteria, principles, and procedures for concerned units when preparing responses for the VP/DG's signature or on behalf of the VP/DG, ensuring deadlines are met effectively.
• Enhance the efficiency of the VP/DG's time by sorting and prioritizing incoming mail.
• Monitor the activities of Archive staff within the VP/DG office and provide guidance as required.
• Assist in the preparation of periodical responsiveness reports for the VP/DG, highlighting the responsiveness of concerned Departments/Units within the Complex/Directorate to improve overall effectiveness.
• Maintain the VP/DG's schedule and agenda, and assist in planning appointments, meetings, and conferences.
• Support or act as the secretariat for VP/DG's meetings with the Complex/Directorate's management team and external stakeholders, and assist the VP/DG in his role as Chairman of various management committees.
• Prepare meeting agendas, ensure the availability of supporting and key documents, prepare, review, and distribute minutes, and prepare memoranda on key decisions, followed by tracking the implementation of agreed actions.
• Network with offices of senior and middle management within and across the Complex/Directorate to facilitate the implementation of VP/DG office decisions and ensure appropriate relationship management.
• Timely preparation of the VP/DG's briefing files for participation in internal and external events, and follow-up on the implementation of decisions made and instructions to be followed.
• Coordinate with concerned departments/units to relay protocol-related information for visitors, dignitaries, and diplomatic personalities meeting the VP/DG.
• Coordinate with other units of the Complex/Directorate to prepare draft mission programs and engagement plans for the VP/DG.
• Assist in monitoring the budget of the VP/DG office and support the front office team in its management.
• Assist the Front Office in organizing Complex/Directorate retreats and town halls.
• Support focal points in the VP/DG office to implement the knowledge management architecture in coordination with relevant units.
• Contribute to improving the executive information and follow-up system of the VP/DG Office by staying abreast of best practices.
• Support the development and implementation of the training plan for the Complex/Directorate.

Qualifications and Requirements

• A Bachelor's Degree in Business Administration, Economics, Finance, or any related field.
• 5 years of relevant experience.
• Experience in the operations of multilateral development banks or other International Financial Institutions is preferred.
• Experience and exposure working with senior-level executives is preferred.
• English language proficiency is mandatory.

Required Skills

• Advanced MS Office skills.
• Proficiency with ERP systems such as SAP, JIRA, Business Intelligence, and Alfresco.
• Expertise in Management of Information Systems.
• Strong Database Management skills.
• A passion for excellence.
• Excellent problem-solving abilities.
• Effective work planning and control capabilities.

Additional Information

This is a Fixed Term position at Job Grade E2, working full-time. The role is based at the Islamic Development Bank (IsDB) Headquarters in Jeddah, Saudi Arabia. The closing date for applications is 18-Jun-2026.

Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not charge any fees throughout the recruitment process and advises applicants to be wary of fraudulent publications or job offers made in its name.

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

Jotun Middle East, India, and Africa (MEIA) is seeking a proactive and organized Sales Coordinator to join their team in Jeddah, Makkah Al Mukarramah, Saudi Arabia. This full-time role will provide essential administrative and sales support to the Sales and Marketing team, ensuring operational efficiency and contributing to the achievement of departmental Key Performance Indicators (KPIs). The Sales Coordinator will play a vital role in inter-departmental coordination, managing daily sales transactions, and ensuring customer needs are met. This position will report directly to the Regional Sales Manager for Projects.

Context of Work at Jotun

Jotun's presence in the Middle East, India, and Africa region began in 1962. Jotun Saudi Arabia Ltd., established in 1984, is a significant market within this region. With a commitment to growth, innovation, and profitability, Jotun Saudi Arabia operates two production facilities and five warehouses, employing over 450 individuals. The company is dedicated to providing meaningful work for its employees, continuous learning opportunities, and career development, supported by its core values: Loyalty, Care, Respect, and Boldness.

Key Tasks and Responsibilities

• Provide comprehensive administrative support to the sales team, assisting with daily project and retail sales activities.
• Manage and process paperwork, proposals, quotations, tenders, and bids to ensure effective sales support and optimal results.
• Assist sales staff in following up on the collection of Days Sales Outstanding (DSO) to maintain Jotun's financial liquidity.
• Effectively coordinate between the Sales Manager, sales staff, and other internal stakeholders through communication and dissemination of relevant information.
• Relay all external inquiries and incoming information accurately and efficiently.
• Liaise with the Customer Service department regarding price changes and customer inquiries, and assist in updating system prices.

Qualifications and Requirements

• Diploma or Bachelor's degree.
• 1 to 2 years of relevant experience in a sales support role.
• Proficiency in both Arabic and English, spoken and written.

Core Skills

• Competence in sales and administrative support.
• Strong inter-departmental coordination ability.
• Experience in managing daily sales transactions.
• Ability to handle paperwork, proposals, quotations, tenders, and bids.
• Skill in following up on Days Sales Outstanding (DSO) collection.
• Effectiveness in communication and dissemination of relevant information.
• Ability to clearly convey external inquiries and information.
• Coordination with customer service and updating system prices.
• Proactive and action-oriented, taking responsibility for results.
• Ability to build and utilize a useful network of contacts and relationships to achieve goals.
• Demonstrate specialist knowledge and expertise in the work area and engage in continuous professional development.
• Use a systematic and organized approach, planning ahead, setting clear priorities, and allocating resources effectively.
• Communicate in a clear, concise, and organized manner, speaking with authority and conviction, and presenting effectively.
• Collaborate well with others, sharing knowledge, expertise, and information, and supporting others in achieving team goals.

Additional Job Details

This is a full-time position requiring a regular contract. Jotun offers competitive compensation and benefits, continuous learning opportunities through on-the-job training and the Jotun Academy, and prospects for career development across multiple disciplines and geographies. The company fosters a supportive and inclusive culture with leaders focused on engaging and empowering their teams. Team building and social activities are also prioritized to enhance a sense of community.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Rotana Hotels is seeking Front Desk Agents for its Makkah, Saudi Arabia location. This full-time position is central to delivering professional and customer-focused service, ensuring guests have a memorable experience from arrival to departure. As a Front Desk Agent, you will be the primary point of contact for guests, representing the hotel's commitment to high service standards.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Personally greet guests by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests regarding hotel activities.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Stay aware of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and possess full knowledge of hotel facilities and events.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a hotel's Front Office Department is essential.
• Excellent written and verbal English communication skills are mandatory.
• Knowledge in an additional language is a significant advantage.
• Strong interpersonal and problem-solving abilities are essential.
• Must be computer literate.
• Previous experience with Opera is an advantage.
• The ideal candidate will be customer-driven with a proactive personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A team player who thrives in working with multi-cultural teams and guests.

Required Skills

• Customer Service
• Communication (Written and Verbal)
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS System)
• Teamwork
• Adaptability
• Customer Focus
• Taking Responsibility
• Recognizing Differences

Work Environment and Details

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires individuals who can work effectively in a fast-paced environment and contribute positively to a multi-cultural team and guest base.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

Kid to Kid is seeking a dependable and friendly Keyholder for its South Blvd location in Al Sadiyah, Makkah, Saudi Arabia. As a buy-sell-trade store specializing in children's items, Kid to Kid promotes sustainable fashion and environmental support by purchasing gently used clothing, shoes, toys, and equipment from the community and reselling them at discounted prices. Keyholders are essential members of the leadership team, responsible for store opening and closing procedures and ensuring the smooth execution of daily operations. This position offers opportunities for internal growth and development within a growing network.

This role is with Summit Recommerce Group (SRG), the largest multi-unit operator within the Kid to Kid and Uptown Cheapskate systems, managing nearly 30 locations. SRG is led by a female founder with extensive retail experience, fostering a supportive environment that combines corporate structure with a personal approach, committed to team support and career advancement.

Key Responsibilities

• Presort incoming clothing, toys, and equipment from community vendors.
• Utilize the computer system for purchasing and pricing incoming inventory.
• Organize merchandise racks, tag, and hang clothing items.
• Test toys and assemble equipment to ensure quality and functionality.
• Process customer transactions at the register and explain the selling process.
• Assist in creating and posting content for the store's social media pages.
• Perform opening and closing duties, including system shutdowns, generating nightly reports, and managing cash tills.

Qualifications and Requirements

• Dependability and a friendly demeanor.
• A strong sense of pride in maintaining a well-organized and shoppable store environment.
• Willingness to stay busy and productive during working hours.
• Experience required: 0-1 year.

Required Skills

• Opening and closing procedures.
• Customer service and sales.
• Inventory management and pricing.
• Merchandise organization and presentation.
• Social media engagement.
• Basic computer system operation.

Work Environment and Opportunities

This is a part-time position located in Al Sadiyah, Makkah, Saudi Arabia. The role offers potential for monthly bonuses, a 30% employee discount, and eligibility for a Group Health Plan and 401(k). The company provides flexible scheduling to accommodate personal life and significant advancement opportunities within its network of nearly 30 locations. Employees receive support from a dedicated administrative team, cross-training across all store operations, and the backing of experienced, founder-led leadership.