About the Role: As a
Tour Guide at
Emdad By Elm, you will provide exceptional guided experiences at heritage sites in Shaqrā’. You will narrate a rich historical and cultural background that reflects the identity and authenticity of the region while ensuring tours are organized efficiently and manage visitor flow professionally, delivering high-quality service that meets the expectations of diverse visitor groups.
Key Responsibilities: - Deliver professional guided tours that include accurate and engaging historical and cultural explanations.
- Welcome visitors and organize tour programs according to approved schedules.
- Manage and organize the timing of tours to maximize visitor benefit.
- Efficiently and politely handle visitor inquiries and feedback.
- Organize visitor movement within sites to ensure smooth flow and reduce congestion.
- Coordinate with relevant authorities to ensure the quality of services provided.
- Adhere to safety standards and ensure the security of visitors.
- Professionally represent the organization reflecting the cultural and heritage identity of the region.
Required Skills: - Excellent communication skills and the ability to engage and interact effectively.
- Proficiency in time management and organizing tours and tasks.
- Able to handle visitors from diverse backgrounds and cultures.
- Good knowledge of the history and heritage of the region.
- The ability to work under pressure and manage crowds.
- Professional appearance and conduct.
- Fluency in English.
