Join our prestigious hotel and restaurant as a Quality Control Specialist!We are seeking a professional to ensure that all departments comply with quality, health, and safety standards while continuously enhancing the guest and customer experience.
Responsibilities:- Monitor and evaluate the quality of services provided in the hotel and restaurant including reception, rooms, room service, kitchen, dining hall, etc.
- Conduct daily inspections to ensure compliance with standards and operational procedures.
- Prepare quality reports, document findings, and submit recommendations to management.
- Oversee cleanliness of the facility, food safety, and implementation of public health regulations.
- Ensure professional safety procedures are followed in the kitchen and service areas.
- Investigate customer complaints related to quality and address them in collaboration with relevant departments.
- Train staff on quality principles, customer service, and food safety.
- Coordinate with department managers to implement performance improvement plans and elevate service standards.
- Monitor food expiry dates and report any violations.
- Ensure compliance with government regulations and local and international standards (*, HACCP or ISO).
Qualifications:- Bachelor's degree in Quality Management, Hospitality Management, Food Science, or a related field.
- Minimum of 1 year of practical experience in quality, preferably in the hotel or restaurant sector.
- Knowledge of food safety systems and service quality.
- Strong communication skills and ability to write reports effectively.
- Attention to detail and strong observational skills.
- Proficiency in computer use and Microsoft Office programs.
3,000 / Month
Full-time
