Join Our Team as a Call Center Operator!We are seeking a friendly, efficient, and reliable Call Center Operator to join our team at IFAS. As the first point of contact for customers, you will handle inbound and outbound calls, ensuring excellent customer service and support.
Responsibilities:- Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from customers.
- Product/Service Information: Provide accurate information about products, services, and policies.
- Problem Resolution: Address and resolve customer complaints or concerns.
- Data Entry and Record Keeping: Log customer interactions and transactions accurately.
- Order Processing: Assist customers with placing orders and tracking deliveries.
- Outbound Calls: Conduct outbound calls for surveys and follow-ups.
- Upselling/Cross-selling: Promote additional products or services.
- Performance Metrics: Meet or exceed performance goals for call volume and customer satisfaction.
- Team Collaboration: Work with team members to resolve customer issues effectively.
- Maintain Knowledge: Stay updated on new products and changes to service procedures.
Qualifications:- Previous experience in customer service or call center roles preferred.
- Excellent communication skills in a friendly tone.
- Strong problem-solving abilities.
- Attention to detail and accurate data entry skills.
- Basic computer skills.
- Ability to handle high call volumes while maintaining quality.
- Customer-oriented with a passion for service.
- Patience and empathy in high-stress situations.
- Teamwork skills to contribute to a positive environment.
Preferred Skills:- Experience with multi-line phone systems.
- Bilingual skills are a plus.
- Knowledge of the company’s products and services.
Benefits:- Competitive hourly wage or salary.
- Health and dental benefits (if applicable).
- Paid time off and sick leave.
- Opportunities for career advancement.
- Ongoing training and professional development.
