Customer complaints clerk Jobs for Students for Fresh Graduates in Saudi Arabia

• Greet Guests as they enter the restaurant, providing a warm and welcoming atmosphere and directing them to their tables.
• Manage Guests reservations and seating arrangements, ensuring that each Guest is seated promptly and according to their preferences.
• Handle and maintain the restaurant's reservation management system, ensuring that it is up-to-date and accurate at all times.
• Provide exceptional customer service, going above and beyond to exceed Guests expectations and ensure a positive dining experience.
• Collaborate with other staff members to ensure a smooth and efficient dining experience for all Guests.
• Maintain knowledge of the restaurant's menu and ingredients, including any changes due to seasonality or availability.
• Answer phone calls and respond to customer inquiries, providing accurate and helpful information about the restaurant's menu, hours, and policies.
• Manage the restaurant waitlist, communicating wait times and seating availability to Guests and coordinating with staff to manage the flow of Guests.
• Maintain accurate records of reservations, cancellations, and Guests information, using reservation management system or handwritten records.
• Manage and maintain the restaurant's coat check and lost and found, ensuring that items are returned to Guests promptly and accurately.
• Assist with the coordination of special events, including managing reservations, arranging seating, and communicating with Guests about their needs and preferences.
• Work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.
• Handle Guests complaints and concerns in a professional and courteous manner, escalating them to restaurant management if needed.
• Maintain a positive and professional attitude at all times, representing the restaurant in a positive manner to Guests and colleagues alike.
• Maintain a clean and organized reception area.
• Attend staff meetings and training sessions to stay up-to-date on company policies, procedures, initiatives, and current trends and best practices.
• Maintain a professional appearance and demeanor, including adhering to uniform and grooming standards.
• Perform other duties as required from the direct manager.

• High school diploma or higher
• Excellent English (a must)
• Fresh graduates preferred

• Customer Service

• Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
• Developing innovative programs to achieve quality and meet customer needs.
• Analyzing information to identify strengths and weaknesses in customer service systems.
• Preparing documentation and reports related to service and providing recommendations to relevant departments.

• Bachelor's degree in a related field such as public relations or customer service management.
• Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
• Advanced customer service skills, quality assurance, and customer experience management.

• Arabic: Advanced
• English: Advanced
• Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.