Customer complaints clerk Jobs for High School Graduates in Saudi Arabia

ALJABR FINANCE

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
Ensure all services are provided completely and in full compliance with applicable rules and regulations.
Respond accurately and thoroughly to customer inquiries and requests.
Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
Implement customer care department policies and procedures in daily operations.
Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
Participate in initiatives to improve the customer experience and contribute to service development campaigns.
Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

Excellent Communication Skills – Clear, professional verbal and written communication.
Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

0-1 years

Dammam

24 days ago

Customer Complaints Clerk

ALJABR FINANCE

Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
Ensure all services are provided completely and in full compliance with applicable rules and regulations.
Respond accurately and thoroughly to customer inquiries and requests.
Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
Implement customer care department policies and procedures in daily operations.
Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
Participate in initiatives to improve the customer experience and contribute to service development campaigns.
Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

Excellent Communication Skills – Clear, professional verbal and written communication.
Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

0-1 years

Dammam

24 days ago

Customer Complaints Clerk

NAPCO

Join NAPCO as a Customer Service Senior Officer!
We are seeking a detail-oriented and organized individual to join our team in Dammam. The Customer Service Senior Officer plays a crucial role in managing and processing sales orders received from both local and export markets, ensuring accuracy and timely communication with our sales teams.

Key Responsibilities:

Receive and process sales orders and amendments from various areas including local and export.
Maintain a detailed file of received orders for traceability.
Verify that all required information and documents are accurately received.
Communicate any discrepancies or missing information to the sales team via email.
Obtain necessary approvals for orders, including those from the sales and general managers.
Log all sales orders and amendments in the shared order history folder.
Ensure systems approve all logged orders and amendments.

Join us in providing exceptional customer service and contributing to our growth!

0-1 years

Dammam

24 days ago

Customer Complaints Clerk

NAPCO

Customer Service Senior Officer
We are looking for a dedicated Customer Service Senior Officer at NAPCO to join our team in Dammam. In this role, you will coordinate daily activities with other senior officers to enhance stock management and streamline daily shipments.

Key Responsibilities:

Monitor daily received products and inventory output to ensure the availability of goods for shipment.
Receive, review, and approve all credit notes, specifying reasons for returns.
Follow up on matters arising from CSD meetings.
Assist in training team members to cultivate a skilled workforce.
Align with the HSSE team to update HIRA, ensuring hazards and risks are adequately identified and documented.
Participate in the development, planning, implementation, performance evaluation, and improvement of the OH&S management system.

Required Skills:

Proficiency in English.
Strong computer skills.

0-1 years

Dammam

Customer Complaints Clerk

Southwind Telecom

Customer Service Job at a Telecommunications Company
We at Telecommunications Company are looking for customer service employees (men and women) to work in the Eastern Region. This is a great opportunity to join an outstanding team in providing the best services to customers.

Responsibilities:

Interact with customers and provide support to them.
Respond to customer inquiries and solve problems.
Record customer notes and their procedures in the system.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Application is available for Saudis only.
Strong communication skills and ability to work within a team.
Ability to work effectively under pressure.

0-1 years

Al Jubail

Customer Complaints Clerk

Southwind Telecom

Customer Service Job at a Telecom Company
We at Telecom Company are looking for customer service agents (men and women) to work in the Eastern region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

Interacting with customers and providing support for them.
Responding to customer inquiries and solving problems.
Recording customer notes and procedures in the system.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email along with the city and job title.

Application is available only for Saudis.
Strong communication skills and the ability to work within a team.
The ability to work effectively under pressure.

0-1 years

Al-Ahsa

Customer Complaints Clerk

Southwind Telecom

Customer Service Job at Telecommunications Company
We at Telecommunications Company are looking for customer service employees (men and women) to work in the Eastern Province. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

Interacting with customers and providing support to them.
Responding to customer inquiries and resolving issues.
Recording customer notes and their procedures in the system.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your resume to the mentioned email address, including the city and job title.

Applications are only open to Saudis.
Strong communication skills and ability to work within a team.
Ability to work effectively under pressure.

0-1 years

Al Khobar

Customer Complaints Clerk

Southwind Telecom

Customer Service Job at a Telecom Company
We at Telecom Company are looking for customer service employees (men and women) to work in the Eastern Region. This is a great opportunity to join an exceptional team in providing the best services to customers.

Responsibilities:

Interacting with customers and providing support to them.
Responding to customer inquiries and solving problems.
Recording customer notes and their procedures in the system.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days per week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Application is available for Saudi nationals only.
Strong communication skills and ability to work as part of a team.
Ability to work effectively under pressure.

0-1 years

Dhahran

Customer Complaints Clerk

Southwind Telecom

Customer Service Job at a Telecom Company
We at Telecom Company are looking for Customer Service employees (men and women) to work in the Eastern Region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

Interact with customers and provide support to them.
Respond to customer inquiries and resolve issues.
Record customer notes and their procedures in the system.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Applications are available for Saudis only.
Strong communication skills and ability to work within a team.
Ability to work effectively under pressure.

0-1 years

Dammam

Customer Complaints Clerk

Smart Link

Join our team as a Customer Service Specialist over the phone!
Smart Link Company, one of the Gulf Group for Training and Education companies, announces a distinguished job vacancy in the customer service category. If you are looking for an opportunity to develop your skills in a dynamic environment, we want you on our team.

Responsibilities:

Provide support and services to customers over the phone.
Resolve issues and assist with customer inquiries.
Coordinate with other teams to ensure the best customer experience.

Required qualifications:

The applicant must be a Saudi national.
Holder of a diploma or equivalent.

Details:

Salary: 4000 Saudi Riyals per month.
Working hours: 5 days a week with 2 days off.

To express your interest, please send your CV via email with the subject: (Customer Service - Jeddah).

0-1 years

Jeddah

Customer Complaints Clerk

Integration Facilities Company for Operations and Maintenance

انضم إلى فريقنا كمختص في خدمة العملاء!
في شركة تكامل المرافق للتشغيل والصيانة، نحن نبحث عن أخصائي خدمة عملاء متميز للانضمام إلى فريقنا. ستلعب دورًا حيويًا في تحسين جودة ومهنية أنظمة خدمة العملاء لدينا.

المسؤوليات الرئيسية:

وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء.
المشاركة في تحديث إجراءات وأدلة خدمة العملاء.
تطوير برامج لتحسين جودة أنظمة خدمة العملاء.
تحليل بيانات رضا العملاء وتحديد نقاط القوة والضعف.
إعداد الوثائق والتقارير المتخصصة المتعلقة بخدمة العملاء.

المؤهلات:

درجة البكالوريوس في إدارة أعمال، الموارد البشرية، الإدارة المكتبية، التسويق، أو السكرتارية التنفيذية.

المهارات المطلوبة:

خدمة العملاء (متقدم)
بناء العلاقات (متقدم)
إدارة ما بعد البيع (متقدم)
قياس آراء العملاء (متقدم)
تحمل المسؤولية (متقدم)
إدارة تجربة العميل (متقدم)
تقديم التقارير (متقدم)

اللغات:

العربية (معتمد)
الإنجليزية (معتمد)

0-1 years

Buraydah

10 days ago

Customer Complaints Clerk

Al-Kafu United Trading Company

Customer Service Specialist Job
The Al-Kafou United Trading Company is looking for a professional Customer Service Specialist to ensure high-quality customer service. Your responsibilities will include setting and defining performance and quality indicators, developing programs to enhance customer service systems, as well as analyzing complaint content and providing appropriate recommendations.

Main Tasks:

Conduct specialized studies and analyses to determine performance indicators in customer service.
Participate in developing and updating customer service procedures and effective communication with customers.
Develop programs and initiatives to ensure customer expectations are met.
Analyze data to identify strengths and weaknesses in the services provided.
Prepare documents and reports related to customer service.

Qualifications:

Bachelor's degree in relevant fields (public relations, customer service).
Experience in after-sales management, customer service, and customer experience management.

Benefits:

A salary starting from 4000 Saudi Riyals.
Six working days a week with morning and evening working hours.

0-1 years

Abha

11 days ago

Customer Complaints Clerk

Dermacure - Medical Skin Treatment Center

Join us as a customer service specialist at the Medical Skin Treatment Complex!
We are looking for a professional with experience in providing customer service who is eager to contribute to improving performance and quality standards. The successful candidate will be required to develop programs aimed at achieving the highest levels of customer satisfaction.

Responsibilities:

Determine performance indicators and quality standards in customer service.
Update customer service procedures and manuals and coordinate with relevant departments.
Develop creative initiatives to meet customer expectations.
Analyze data to identify strengths and weaknesses in customer service systems.
Prepare documents and reports related to customer service.

If you are qualified and have the passion to provide excellent customer service, apply now! We look forward to your joining us!

Bachelor's degree in relevant fields.
Fluency in both Arabic and English.
Advanced experience in customer service and related skills.

0-1 years

Abha

12 days ago

Customer Complaints Clerk

Gamma Medical Hospital

Gamma Medical Hospital announces job vacancies!
We are looking for a customer service specialist to join the team at the external call center.

Requirements:

Excellent communication skills
Ability to work under pressure
Flexibility in work hours

To apply:
Please send your CV via email.

0-1 years

Al Khobar

17 days ago

Customer Complaints Clerk

Gamma Medical Hospital

Gamma Medical Hospital announces job vacancies!
We are looking for a customer service specialist to join the team at the external call center.

Requirements:

Excellent communication skills
Ability to work under pressure
Flexibility in working hours

To apply:
Please send your CV via email.

0-1 years

Dhahran

17 days ago

Customer Complaints Clerk

West Aja Recruitment Office

Join our team as a Customer Service Specialist!
We at West Aja Recruitment Office are looking for a creative Customer Service Specialist to join our team. Their main responsibility will be to establish and set performance indicators and standards in customer service.

Responsibilities:

Conduct specialized studies and analyses to determine performance and quality indicators.
Update customer service procedures and guidelines to ensure efficiency and ease of communication.
Develop innovative programs to improve the quality of customer service.
Analyze information to identify strengths and weaknesses in current systems and provide recommendations.
Prepare specialized documents and reports in the field of customer service.

Benefits: Work six days a week, a supportive and creative team.

Bachelor's degree in (Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial)
Technical certifications like MCSE, MOS, CCNA.
Advanced proficiency in Arabic and English.
Experience in quality assurance and customer service.

0-1 years

Hail

18 days ago

Customer Complaints Clerk

Higher Specialized Institute for Training

انضم إلى فريقنا في معهد تدريب عالي!
نحن نبحث عن مرشحين متميزين لتولي الأدوار التالية:

خدمة عملاء (نساء فقط)

شروط التقديم:
- التفرغ التام للوظيفة (حضوري).

للتقديم على هذه الوظائف، يرجى إرسال سيرتك الذاتية عبر البريد الإلكتروني.

0-1 years

Buraydah

18 days ago

Customer Complaints Clerk

Mohammed Alusaifer Company for Development and Real Estate Investment