Customer complaints clerk Jobs for High School Graduates in Saudi Arabia

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

• Receive and process sales orders and amendments from various areas including local and export.
• Maintain a detailed file of received orders for traceability.
• Verify that all required information and documents are accurately received.
• Communicate any discrepancies or missing information to the sales team via email.
• Obtain necessary approvals for orders, including those from the sales and general managers.
• Log all sales orders and amendments in the shared order history folder.
• Ensure systems approve all logged orders and amendments.

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

• Engaging with customers to understand their needs
• Resolving inquiries and complaints promptly
• Providing information about our services and guiding clients
• Maintaining records of customer interactions

• Strong communication skills
• Customer-focused mindset
• Ability to work in a team environment

• Validate claimable outcomes and generate claims.
• Manage the billing process to ensure timely and accurate payments.
• Verify billing data accuracy, completeness, and compliance with regulations.
• Analyze and resolve complex billing issues.
• Engage with stakeholders to manage and prioritize conflicting tasks.
• Ensure compliance with company policies and industry standards.

• Proficiency in billing and invoicing software and databases.
• Excellent written and verbal communication skills.
• Strong analytical skills with keen attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to prioritize workload effectively.
• Proficient in Microsoft Office, with intermediate to advanced Excel skills (Essential).
• Ability to anticipate and resolve compliance-related issues efficiently.
• Ability to manage multiple priorities in a fast-paced environment.

• Conduct studies and analyses to identify performance indicators.
• Develop procedures and lists to facilitate communication with customers.
• Offer new programs to ensure complete customer satisfaction.
• Analyze customer data and feedback to address any gaps.
• Prepare and present specialized reports on customer services.

• Bachelor's degree in related fields.
• Certifications such as MCSE and MOS are preferred.
• Advanced skills in customer service and experience management.
• Proficiency in both Arabic and English.

• Greet Guests as they enter the restaurant, providing a warm and welcoming atmosphere and directing them to their tables.
• Manage Guests reservations and seating arrangements, ensuring that each Guest is seated promptly and according to their preferences.
• Handle and maintain the restaurant's reservation management system, ensuring that it is up-to-date and accurate at all times.
• Provide exceptional customer service, going above and beyond to exceed Guests expectations and ensure a positive dining experience.
• Collaborate with other staff members to ensure a smooth and efficient dining experience for all Guests.
• Maintain knowledge of the restaurant's menu and ingredients, including any changes due to seasonality or availability.
• Answer phone calls and respond to customer inquiries, providing accurate and helpful information about the restaurant's menu, hours, and policies.
• Manage the restaurant waitlist, communicating wait times and seating availability to Guests and coordinating with staff to manage the flow of Guests.
• Maintain accurate records of reservations, cancellations, and Guests information, using reservation management system or handwritten records.
• Manage and maintain the restaurant's coat check and lost and found, ensuring that items are returned to Guests promptly and accurately.
• Assist with the coordination of special events, including managing reservations, arranging seating, and communicating with Guests about their needs and preferences.
• Work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.
• Handle Guests complaints and concerns in a professional and courteous manner, escalating them to restaurant management if needed.
• Maintain a positive and professional attitude at all times, representing the restaurant in a positive manner to Guests and colleagues alike.
• Maintain a clean and organized reception area.
• Attend staff meetings and training sessions to stay up-to-date on company policies, procedures, initiatives, and current trends and best practices.
• Maintain a professional appearance and demeanor, including adhering to uniform and grooming standards.
• Perform other duties as required from the direct manager.

• High school diploma or higher
• Excellent English (a must)
• Fresh graduates preferred

• Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
• Developing innovative programs to achieve quality and meet customer needs.
• Analyzing information to identify strengths and weaknesses in customer service systems.
• Preparing documentation and reports related to service and providing recommendations to relevant departments.

• Bachelor's degree in a related field such as public relations or customer service management.
• Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
• Advanced customer service skills, quality assurance, and customer experience management.

• Arabic: Advanced
• English: Advanced
• Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.