Guest Services Associate Jobs for Fresh Graduates in Saudi Arabia

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

• Serve as the initial point of contact for all guests, extending a warm and professional greeting.
• Efficiently manage guest check-in and check-out procedures.
• Maintain a consistently welcoming and professional atmosphere within the reception area.
• Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
• Schedule and confirm appointments for various wellness services and sessions.
• Provide clear and comprehensive information regarding services, membership options, and upcoming events.
• Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
• Ensure the reception area is always clean, organized, and presentable.
• Handle payment transactions accurately and manage basic administrative tasks.
• Facilitate the smooth flow of guests through their scheduled sessions and activities.
• Actively promote upcoming programs and community events to guests.
• Gather guest feedback to contribute to service improvement initiatives.
• Assist with various front-of-house operational needs as they arise.
• Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

• Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
• Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
• Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
• Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
• Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
• Proficiency in using scheduling systems, basic office software, and payment processing tools.
• A high level of professionalism, reliability, and meticulous attention to detail.
• Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
• Fluency in English is essential.
• Arabic language skills are highly beneficial for effectively serving our local guest base.
• Willingness and ability to work on-site in Jeddah.
• Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

• Interpersonal Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Hospitality
• Problem Solving
• Guest Care
• Presentations
• Scheduling Systems
• Basic Office Software Proficiency
• Payment Processing Tools
• Attention to Detail
• Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

About the Role

SDGs @ IsDB Group is seeking a Technical Support Officer to join their team in Jeddah, Makkah, Saudi Arabia. This role is crucial for supporting the planning, coordination, and execution of Staff Social Club (SSC) events and activities, ensuring effective management of technical, operational, and stakeholder engagement aspects. The position is a contract-based role within the Corporate Services Complex, Human Resources Management Department, under the IsDB Staff Social Club division.

The Technical Support Officer will play a key role in enhancing staff engagement, collaboration, and workplace well-being through well-organized and impactful events. This role contributes to a positive organizational culture and aims to improve staff morale through recreational, cultural, social, and wellness initiatives.

Key Responsibilities

• Plan, organize, and execute SSC events, activities, and engagement initiatives, developing event concepts, schedules, implementation plans, and logistical arrangements.
• Coordinate event timelines and ensure timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
• Manage the end-to-end event lifecycle, including conceptualization, logistics coordination, budgeting support, communication, and post-event evaluation.
• Coordinate with vendors, venues, suppliers, and service providers, monitoring performance to ensure quality and cost-effectiveness.
• Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
• Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
• Gather staff feedback and participation insights to improve future events and initiatives, promoting inclusive and engaging activities.
• Coordinate with internal business units and supporting functions to facilitate successful event delivery and engage with staff and stakeholders to identify engagement opportunities and event requirements.
• Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
• Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas and innovative activities.
• Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
• Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

• Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field.
• Professional certification in Event Management or a related discipline is an advantage.
• Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
• Proficiency in English is mandatory. Knowledge of Arabic and French is preferred.

Required Skills

• Strong organizational and stakeholder management skills.
• Ability to manage multiple events and initiatives simultaneously.
• Creativity and attention to detail.
• Ability to maintain high service quality and staff satisfaction.
• Good communication and coordination skills.
• Ability to work collaboratively across functions.
• Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a contract-based position for a Technical Support Officer - Staff Social Club, operating as supplemental workforce through a third-party contract. The role is located in Jeddah, Makkah, Saudi Arabia. The required experience is 0-1 years.

Application Information

To complete your application, please submit the following documents: Resume/CV, Copy of passport, and Academic certificate. The closing date for applications is 7-Jul-2026.

The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process. The IsDB also does not request information on applicants' bank accounts and declines all responsibility for fraudulent publications of job posts or job offers in its name.

About the Role

The Islamic Development Bank (IsDB) is seeking a Technical Support Officer to join the Staff Social Club (SSC) as part of a supplemental workforce on a third-party contract. This role is based at IsDB Headquarters in Jeddah, Saudi Arabia, and is integral to supporting the planning, coordination, and execution of SSC events and activities. The position aims to foster staff engagement, collaboration, and workplace well-being through various initiatives, thereby enhancing organizational culture and staff morale.

Key Responsibilities

• Plan, organize, and execute SSC events, activities, and engagement initiatives, including developing event concepts, schedules, implementation plans, and logistical arrangements.
• Coordinate event timelines and ensure the timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
• Manage the end-to-end event lifecycle, from conceptualization and logistics coordination to budgeting support, communication, and post-event evaluation.
• Coordinate with vendors, venues, suppliers, and service providers, monitoring performance for quality and cost-effectiveness.
• Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
• Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
• Gather staff feedback and participation insights to improve future events and initiatives.
• Coordinate with internal business units and supporting functions to facilitate successful event delivery.
• Engage with staff and stakeholders to identify engagement opportunities and event requirements.
• Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
• Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas aligned with staff interests and organizational culture.
• Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
• Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

• A Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field is required.
• Professional certification in Event Management or a related discipline is considered an added advantage.
• Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
• Fluency in English is mandatory.
• Proficiency in Arabic and French is preferred.

Required Skills

• Strong organizational and stakeholder management skills.
• Ability to manage multiple events and initiatives simultaneously.
• Creativity and attention to detail.
• Capacity to maintain high service quality and ensure staff satisfaction.
• Good communication and coordination skills.
• Ability to work collaboratively across different functions.
• Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a supplemental workforce position on a third-party contract, located at the IsDB Headquarters in Jeddah, Saudi Arabia. The role requires 0-1 year of experience. Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process and declines all responsibility for fraudulent publications of job posts or job offers in its name.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Godiva Chocolatier announces its need to hire a committed and customer-service-oriented Sales Assistant to join its team in Jeddah and Riyadh. The Sales Assistant will effectively contribute to creating a welcoming and distinguished experience for guests, while maintaining Godiva's distinguished reputation by providing exceptional service, preparing high-quality beverages, and assisting in food presentation. This role is an excellent opportunity for individuals passionate about customer service and luxury chocolates.

Key Tasks and Responsibilities

• Prepare and serve a variety of coffee and tea beverages with meticulous attention to quality and presentation.
• Receive and process customer orders accurately and efficiently.
• Provide informed menu recommendations and answer customer inquiries regarding food and beverages.
• Maintain a high level of cleanliness and organization within the workspace and dining areas.
• Handle cash and credit card transactions accurately, ensuring the correctness of all payments.
• Collaborate effectively with team members to ensure smooth operations, especially during peak hours.
• Assist in preparing and cleaning the dining area, including restocking necessary supplies.

Qualifications and Experience

• Previous experience in a Sales Assistant, Barista, or Waiter role is preferred.
• Proven ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays, as per operational needs.

Required Skills

• Exceptional customer service skills, characterized by friendliness and positivity.
• Strong communication and interpersonal skills for effective interaction with guests and the team.
• Proficiency in beverage preparation and food presentation.
• Ability to handle cash transactions and process payments.
• Strong commitment to teamwork and collaboration.

Job Details

Company: Godiva Chocolatier

Job Type: Full-time

Experience Required: 0-1 year

Locations: Jeddah, Makkah Al-Mukarramah, Riyadh, Saudi Arabia.

If you are looking to join our team and contribute to providing an exceptional guest experience, we encourage you to apply.

About the Role

FedEx is looking for committed, customer-focused Saudi nationals to join their team as Customer Care Representatives - Assistants. This full-time opportunity is available in Jeddah and Makkah, offering a career path for individuals with 0 to 1 year of experience in a leading global logistics company. The incumbent will be responsible for accurately completing specified operations and procedures, ensuring compliance with internal and external standards, and identifying and addressing any deviations.

FedEx is committed to a people-first philosophy, fostering a diverse, equitable, and inclusive work environment that provides fair treatment and growth opportunities for all. We strive to deliver an exceptional customer experience through an outstanding team.

Key Tasks and Responsibilities

• Handle customer inquiries and provide necessary information.
• Manage customer bookings and process account creations.
• Perform basic onboarding processes for new customers.
• Provide quotations to customers.
• Process and resolve customer complaints and issues.
• Effectively manage customer cases.
• Implement service recovery strategies to ensure customer satisfaction.
• Participate in proactive prevention of potential issues.
• Process and manage customer claims.
• Escalate complex issues to senior team members for resolution when necessary.
• Handle incidental customer inquiries.
• Perform basic complaint processing and issue resolution.
• Support Hub Operations as needed.

Qualifications and Requirements

• Must be a Saudi national.
• 0-1 year of experience in a customer-facing role is preferred.
• Candidates with prior customer service experience will be given preference.

Core Skills

• Customer Support.
• Hub Operations.
• Account Creation.
• Basic Operations Onboarding.
• Booking Management.
• Handling Inquiries (Incidental).
• Quotation Provision.
• Complaint Processing (Basic and General).
• Problem Solving (Basic and General).
• Case Management.
• Service Recovery.
• Proactive Prevention.
• Claims Processing.
• Escalated Issue Resolution.
• Interpersonal Skills.
• Written and Verbal Communication Skills.
• Teamwork Skills.
• Microsoft Office and Computer Proficiency.
• Problem-Solving Skills.

Job and Location Details

This is a full-time position, requiring presence in Jeddah and Makkah, Saudi Arabia. The experience required for this role is set between 0 to 1 year.

About the Role

FedEx is seeking dedicated Saudi National candidates to join our team as Customer Care Representatives - Associate. This full-time role is based in Jeddah and Makkah, Saudi Arabia. The position is integral to ensuring customer satisfaction by managing various aspects of customer interaction and operational processes. You will be responsible for accurately completing defined processes and procedures in compliance with internal and external standards. While identifying anomalies, you will apply judgment based on established rules and procedures for resolution. For more complex issues, you will have the opportunity to escalate to senior team members.

FedEx operates under a People-Service-Profit (P-S-P) philosophy, emphasizing that taking care of our people leads to exceptional service for our customers, which in turn drives profitability. This philosophy fosters a work environment that encourages innovation, values contributions, and supports the well-being of our team members. Our unique culture, built since the early 1970s, is a cornerstone of our success and a key differentiator in the global marketplace.

Key Responsibilities

• Manage customer support inquiries and provide assistance.
• Oversee hub operations to ensure smooth service delivery.
• Facilitate account creation for new and existing customers.
• Onboard customers through basic process guidance.
• Handle bookings and ensure accurate record-keeping.
• Respond to customer inquiries and provide necessary information.
• Provide quotes for services as required.
• Address and manage customer complaints effectively.
• Resolve customer issues in a timely and satisfactory manner.
• Manage customer cases from initiation to resolution.
• Implement service recovery strategies to enhance customer experience.
• Engage in pro-active prevention of potential customer issues.
• Process and manage customer claims.
• Handle escalated customer issues with professionalism and efficiency.
• Respond to ad-hoc enquiries as they arise.
• Perform basic complaint handling and issue resolution.

Qualifications and Requirements

• Must be a Saudi National.
• 0-1 years of experience required. Prior customer service experience is preferred.

Required Skills

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry Management
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro-active Prevention
• Claims Handling
• Escalated Issue Resolution
• Ad-hoc Enquiries Management
• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Work Environment and Details

This is a full-time position. The role is located in Jeddah and Makkah, Saudi Arabia. Candidates must be Saudi Nationals. The required experience is 0-1 year, with prior customer service experience being preferred.

About the Role

Andaz Hotels is looking for a committed and talented Receptionist (Copeiro/Steward) to join its team in Mecca. This role plays a key part in the smooth operation of the kitchen and food and beverage departments, ensuring the highest standards of cleanliness, organization, and support for the operations teams, in line with Andaz's values and the brand's level of excellence.

The Andaz Makkah Hotel is an important addition to the growth of the Hyatt brand in the region, offering a luxurious lifestyle experience in the heart of the holy city. As an urban resort, Andaz Makkah invites guests to immerse themselves in the local culture and experience the true essence of Mecca.

Key Tasks and Responsibilities

• Washing, drying, storing, and organizing crockery, cutlery, kitchen equipment, and service items, strictly adhering to hygiene and food safety standards.
• Ensuring the general cleanliness of the kitchen, service areas, and adjacent areas, in accordance with internal standards and health authority requirements.
• Supporting chefs and customer reception teams in operational tasks and projects as needed.
• Maintaining storerooms, refrigerators, staff dining areas, and all food and beverage areas in a clean, organized, and properly equipped condition.
• Ensuring proper separation and waste management.
• Communicating effectively and collaboratively with kitchen and restaurant teams, contributing to a positive and efficient work environment.

Qualifications and Requirements

• Previous experience in similar roles is preferred, preferably in the hospitality or restaurant sector.
• Basic knowledge of hygiene and food safety standards (HACCP).
• Strong sense of responsibility, organization, and attention to detail.
• Ability to work effectively within a team and communicate clearly with various operational departments.
• Flexibility in working hours, including availability for shift work, weekends, and public holidays.
• Good physical ability and the capacity to perform tasks requiring moderate effort.
• Proactive attitude, spirit of mutual support, and willingness to learn.
• Basic knowledge of Arabic and English is preferred.

Core Skills

• Hygiene and food safety standards.
• Support for kitchen and food and beverage operations.
• Teamwork and effective communication.
• Responsibility, organization, and attention to detail.
• Proactive attitude and willingness to learn.

Job Details

Company: Andaz

Job Title: Copeiro/ Steward

Location: Mecca, Mecca Region

Job Type: Full-time

Required Experience: 0-1 year

Andaz offers opportunities for long-term career growth, a motivated and collaborative team, and a company that truly cares about its employees. As part of Hyatt, you will be part of a larger ecosystem, making a difference in people's lives, and joining a company that values empathy, well-being, respect, integrity, experimentation, and inclusivity.

We are looking for a professional receptionist to join the team, where you will be responsible for welcoming clients and visitors in a professional and courteous manner, answering phone inquiries, organizing appointments, and directing visitors to the appropriate departments. This position requires excellent communication skills, proficiency in using computers and office software, and the ability to handle work pressure and multiple tasks efficiently. We provide a stimulating work environment and continuous professional development opportunities for the right employee who has a neat appearance and distinguished professional behavior. Contact via WhatsApp taken from Google Maps in the housing neighborhood.

We are looking for a receptionist with excellent communication skills and a presentable appearance to be a distinguished face for our company. You will be responsible for welcoming and professionally receiving visitors and clients, organizing appointments, and efficiently managing phone calls. Your duties will also include assisting with administrative tasks such as accounting and simple fund management, and ensuring the smooth running of work.

About the Role

Re-cruit-Lytic is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a full-time, fully remote position focused on delivering exceptional customer service. As a Virtual Customer Service Representative, you will be a primary point of contact, ensuring all customer interactions are professional and contribute to a positive customer experience. The role is suited for individuals who are communicative and detail-oriented, aiming to assist customers across multiple channels, resolve issues, and support the continuous improvement of customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, and company policies.
• Communicate clearly, professionally, and empathetically with all customers.
• Represent the company positively and professionally in every interaction.
• Assist customers with basic technical or service-related issues.
• Guide customers through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism.
• Escalate complex issues to the appropriate internal teams when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently.
• Maintain accurate and up-to-date records of customer interactions within CRM systems.
• Follow up on open customer cases to ensure timely and satisfactory resolution.
• Ensure all customer documentation is complete and current.
• Meet established quality standards and productivity targets.
• Actively participate in training sessions and team meetings.
• Stay informed on product updates, policy changes, and procedural updates.
• Share feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional, especially under pressure.
• Basic technical proficiency and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Adaptability to changing processes and priorities.
• Additional languages are considered a plus for supporting a global customer base.

Required Skills

• Customer Support
• Communication (Verbal and Written)
• Issue Resolution
• Troubleshooting
• Order Management
• Case Management
• Performance Management
• Team Collaboration
• Customer Service
• Call Center Operations
• Active Listening
• Interpersonal Skills
• Stress Management
• Technical Aptitude
• System Learning Agility
• Typing Proficiency
• Problem-Solving
• Customer Focus
• Self-Motivation
• Independence
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Re-cruit-Lytic is committed to fostering a positive and inclusive remote workplace where employees are supported in their professional growth and success. The company emphasizes a collaborative remote team culture with ongoing feedback and recognition.

About the Role

RecruitLyticx Hires is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position for individuals who can work independently and are committed to providing excellent service. As a primary point of contact, you will assist customers through various channels, ensuring professional and attentive interactions. This role is suitable for communicative individuals focused on customer satisfaction, offering opportunities for professional development and impact.

Your responsibilities will include managing customer inquiries, resolving issues, and providing accurate information, all while upholding the company's professional image. A proactive approach to problem-solving and a commitment to continuous improvement in customer service delivery are essential.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, providing accurate information on products, services, and policies.
• Communicate clearly, professionally, and empathetically, representing the company positively in every interaction.
• Assist customers with basic technical or service-related issues, guiding them through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism, escalating complex issues to the appropriate teams when necessary.
• Process orders, returns, exchanges, and service requests efficiently.
• Maintain accurate records of customer interactions in CRM systems and follow up on open cases to ensure timely resolution.
• Keep all documentation complete and up to date.
• Meet established quality standards and productivity targets.
• Participate in training sessions and team meetings to stay informed on product updates, policies, and procedures.
• Share feedback to improve customer experience and internal processes.
• Collaborate effectively with team members in a remote environment.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic technical skills and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving ability with a customer-focused mindset.
• Reliable, self-motivated, and able to work independently.
• Adaptable to changing processes and priorities.
• Proficiency in additional languages is a plus for supporting a global customer base.

Required Skills

• Exceptional verbal and written communication in English.
• Proficiency in customer service and call center operations.
• Strong listening and interpersonal abilities.
• Composure and professionalism under pressure.
• Aptitude for technology and rapid system learning.
• Efficient and accurate typing skills.
• Effective problem-solving capabilities with a customer-centric approach.
• Self-discipline, motivation, and independence.
• Flexibility and adaptability to evolving procedures and priorities.
• Multilingual abilities are advantageous.

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Experience required is 0-1 year.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a Controller-Rooms to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of experience looking to start a career in the hospitality industry. The Controller-Rooms will be responsible for managing room assignments, guest check-in/check-out processes, and guest requests to ensure smooth guest experiences while adhering to W Hotels' brand standards and service commitment.

Company Context

W Hotels is part of Marriott International and is dedicated to providing genuine life experiences that redefine luxury. The company's mission is to open doors and minds, embracing new perspectives and bringing guests' passions to life through its 'Whatever/Whenever' service philosophy. W Hotels aims to foster an environment where originality, creativity, and forward-thinking are valued, allowing employees to develop professionally within the Marriott International portfolio.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register guests and prepare key sets.
• Organize and coordinate pre-registration and registration procedures for group arrivals.
• Review and respond to requests for room or departure date changes, communicating changes to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates align with market prices and document any exceptions.
• Verify and adjust guest billing.
• Complete guest paperwork and administrative documents.
• Prepare and process all guest arrivals and departures.
• Activate room keys.
• Obtain and verify payment.
• Identify and manage overbooking situations and double bookings by blocking rooms accordingly.
• Generate daily reports.
• Follow up on guest requests or issues to ensure satisfaction.
• Receive, record, and transmit messages accurately and legibly.
• Adhere to all brand and hotel policies and procedures.
• Maintain a clean and complete uniform, presenting a neat and professional appearance.
• Maintain confidentiality of hotel-specific information and protect company assets.
• Welcome and receive guests according to company standards, anticipating and responding to their needs.
• Assist individuals with disabilities and thank guests.
• Use clear and courteous language in all communications.
• Prepare and correct documents accurately.
• Answer the telephone using appropriate language.
• Coordinate tasks and work with other departments.
• Serve as a role model for service standards.
• Develop positive and constructive professional relationships with peers.
• Unite and support colleagues to achieve common goals.
• Comply with quality assurance standards.
• Perform other tasks requested by managers that align with the position.

Qualifications and Requirements

• No high school diploma or equivalent is required.
• Less than one year of related work experience is required.
• No supervisory experience is required.
• No specific permits or certifications are required.

Required Skills

• Ability to work standing, sitting, and moving for extended periods.
• Proficiency in entering and retrieving information using computers and/or point-of-sale systems.
• Ability to move, lift, carry, pull, and place objects weighing up to kilograms independently.
• Clear and courteous communication skills.
• Accurate and comprehensive document preparation and correction.
• Professional telephone etiquette.
• Coordination and teamwork skills.
• Customer service orientation and ability to anticipate guest needs.
• Attention to detail in handling guest requests and administrative tasks.
• Ability to maintain confidentiality and protect company assets.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Employment Opportunity

Marriott International is committed to providing equal employment opportunities and fostering an environment where all employees are treated with dignity and their unique qualities are appreciated. The company values the diverse blend of cultures, skills, and experiences of its employees and ensures prevention of discrimination based on protected criteria, including disability and veteran status.

About the Controller-Rooms Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction, aligning with W Hotels' "Whatever/Whenever" service culture.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure room rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills, both verbal and written.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.

Brand Philosophy

W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Assign rooms according to guest requests and preferences as much as possible.
• Check in pre-registered guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
• Confirm reservations and cancellations.
• Review unavailable rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure correct payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and with the urgency required.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and exceed guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documentation accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments effectively.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit, or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest request management.
• Reservation confirmation.
• Bill verification.
• Payment processing.
• Report generation.
• Customer service excellence.
• Professional communication (verbal and written).
• Teamwork and collaboration.
• Computer and point-of-sale system operation.

Additional Information

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.