Inquiry Clerk Jobs in Saudi Arabia

Job Title: Insurance Claims Officer and Data Entry

We are looking for an Insurance Claims Officer and Data Entry who possesses high accuracy, organizational skills, and continuous follow-up ability, to contribute to the efficient and professional management of claims, files, and administrative and financial transactions.

Tasks and Responsibilities:

• Follow up on insurance claims with insurance companies until claims are closed and dues are received.
• Review financial claims and ensure the completeness of the required documents and paperwork.
• Continuously and accurately enter and update data in the approved systems.
• Create, organize, and update the Excel files related to claims, transactions, and reports professionally.
• Update all data and transactions promptly and ensure their accuracy and safety.
• Prepare periodic reports and necessary statistics for management.
• Organize and archive files and documents electronically and physically according to a clear and easy-to-refer system.
• Follow up on administrative and financial transactions and ensure their completion within specified deadlines.
• Interact with government platforms and complete related transactions.
• Use the Najiz platform and follow up on related requests, procedures, and cases.
• Coordinate with insurance companies, government entities, and relevant parties to ensure quick completion.
• Maintain the confidentiality of data, information, and files related to the company.

Requirements:

• Previous experience in insurance claims or administrative work and data entry.
• Proficient in using Microsoft Office programs, especially Excel at an advanced level.
• Ability to create tables and reports, organize data, and analyze it.
• Good knowledge of Saudi government platforms.
• Practical knowledge and experience with the Najiz platform.
• High skills in organization, archiving, and file management.
• Accuracy, commitment, and ability to take responsibility.
• Strong communication and follow-up skills and efficiency in completing tasks.

Required Attributes:

• Very organized and detail-oriented.
• Quick learner and good at handling situations.
• Possesses continuous follow-up skills and does not neglect any transaction.
• Able to prioritize and work under pressure.
• Possesses initiative and high professionalism in performing tasks.

Job Title: Cashier 

Job Duties:

• Receive customers and take orders accurately.
• Enter orders into the Point of Sale (POS) system.
• Receive payments and issue invoices.
• Ensure orders are delivered correctly.
• Provide excellent customer service and handle inquiries professionally.
• Maintain the cleanliness and orderliness of the work area.

Requirements:

• High school diploma as a minimum.
• Previous experience as a cashier or in restaurants.
• Good customer service and communication skills.
• Basic knowledge of English.
• Ability to work under pressure and in shifts.

Start Date: Immediate.

• Receiving clients and visitors and welcoming them.
• Answering phone calls, WhatsApp messages, and emails.
• Registering new members and renewing subscriptions.
• Monitoring client attendance and managing bookings and appointments.
• Collecting fees and issuing invoices according to approved procedures.
• Providing information about courses, sports programs, and offers.
• Coordinating with trainers and management regarding schedules and updates.
• Maintaining the confidentiality of client data.
• Preparing daily reports regarding attendance and sales.
• Maintaining cleanliness and organization.

We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

• Welcoming clients and directing them to the appropriate services
• Managing appointments (booking - modification - cancellation) via phone or in-person
• Responding to client inquiries and providing accurate information about medical services
• Following up on complaints and feedback and transferring them to the relevant authorities
• Coordinating with medical and administrative teams to ensure smooth workflow
• Updating client data and accurately using appointment systems and CRM
• Adhering to privacy policies and patient rights and operational quality standards

Requirements:

• High communication skills and professionalism in dealing
• Proficiency in using computers and customer service systems
• Ability to work under pressure and organize tasks
• Previous experience in customer service or the medical sector is preferred
• Availability and commitment to working hours

✨ Benefits:

• Professional work environment
• Career development opportunities
• Incentives and rewards based on performance

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.

• Manage banking channels and relationships.
• Oversee credit lines, including OD, STL, EBLs and LTL, and manage various LGs.
• Handle daily treasury operations and facility management.
• Ensure efficient cash flow and liquidity positioning.

• Fluency in Arabic and English.
• Minimum 5 years of relevant treasury experience.
• Experience in the banking sector or multinational corporation is preferred.
• Strong grasp of banking facilities and credit instruments.
• Bachelor’s degree in Finance, Accounting, or a related field.

About the Role

Alfanar is looking for a Data Entry Specialist to support the Planning team at its Riyadh headquarters. This full-time role is suitable for individuals with 0-1 years of experience seeking to contribute to a leading Saudi company with an international presence in electrical manufacturing, energy solutions, and digital services. The successful candidate will play a key role in maintaining the accuracy of project planning records and supporting the effective execution of projects.

Job Responsibilities

• Update project schedules in Primavera P6 based on approved work progress data from the site, ensuring the data accurately reflects actual site conditions.
• Enter activity percentages, actual dates, and progress information as directed by the Project Management Office (PMO) team.
• Collect daily and weekly progress data from site teams and follow up with construction teams to obtain updated activity sheets and progress inputs.
• Maintain updated records of all site activities.
• Support the planning team in preparing look-ahead schedules, progress summaries, and key planning reports.
• Export schedules, bar charts, and diagrams from Primavera P6 for management and reporting purposes.
• Ensure the accuracy and timeliness of data entry in Primavera P6 and maintain organized planning files and backups in shared folders.
• Collaborate effectively with teams to achieve business objectives and ensure open communication with colleagues and managers, demonstrating responsiveness to directions and feedback.
• Execute planned activities to meet operational and development objectives according to delivery schedules, utilizing resources efficiently to achieve goals within cost and time constraints.
• Address and resolve any related issues that arise during project execution, escalating complex operational issues as needed.
• Adhere to quality requirements and specifications for relevant products, processes, or activities.
• Implement and comply with all specified policies, procedures, work instructions, and safety regulations.

Required Qualifications

• Bachelor's degree in Business Administration.
• Experience: 0-1 years (Fresh Graduate).

Key Skills

• Proficiency in Primavera P6.
• Strong communication skills.
• Excellent organizational skills.
• Ability to maintain confidentiality.

Additional Information

The work location is in Riyadh, Saudi Arabia. This role is full-time and requires 0-1 years of experience.