Lounge Captain Jobs in Saudi Arabia

About the Role

Silah Tamkeen is seeking a dedicated Gym Attendant to join its team in Dhahran, Saudi Arabia. This position is essential for maintaining a clean, safe, and welcoming environment for all gym users. The Gym Attendant will provide support and customer service to members and visitors, overseeing the gym and fitness areas to ensure a positive fitness experience.

Key Responsibilities

• Adhere to all company policies and procedures.
• Provide information and instructions to guests, visitors, and members regarding the operation of fitness equipment, exercise classes, and fitness testing.
• Deliver customer service by interacting with patrons, assisting with spotting, educating participants on proper equipment usage, and answering inquiries.
• Maintain the cleanliness and organization of the fitness area, including organizing dumbbells, weight plates, and bars, and disinfecting equipment.
• Supervise the fitness mezzanine and cardio areas to ensure a safe and orderly environment.
• Maintain a clean and tidy personal workspace.
• Act as a first responder in emergency situations and follow established emergency protocols.
• Perform opening and closing procedures for the fitness floor and cardio areas.
• Attend all mandatory meetings and semester trainings as required.
• Market and promote current facilities and programs hosted by Recreational Services.
• Ensure all residents sign in and out of the gyms upon arrival and departure.
• Maintain the cleanliness of the gym area, changing rooms, and all equipment.
• Enforce gym protocols to ensure a safe and respectful environment for all users.
• Administer Emergency First Aid when necessary.

Qualifications and Requirements

• High school diploma or equivalent.
• Internationally recognized First Aid Certification, including CPR/AED training.
• Internationally recognized Fitness Coaching, Instruction, or Personal Training qualification.
• A minimum of 3 years of fitness instruction experience in a similar environment.
• Any combination of training, education, and experience that provides the required knowledge, skills, and abilities.
• Safeguard certification.

Required Skills

• Excellent interpersonal and communication skills.
• Strong proficiency in spoken and written English.
• Good administrative and IT abilities, including proficiency with Microsoft Outlook, Word, and Excel.
• Proficiency in First Aid, CPR/AED, Fitness Coaching, and Personal Training.

Work Environment and Experience

This is a full-time position based in Dhahran, Eastern Province, Saudi Arabia. The ideal candidate will have 2-5 years of relevant experience in a similar role.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

BOUNCE Riyadh is hiring!

Team Leader
📍 Solitair Mall, Riyadh
💰 Salary: SAR 8,000

Host / Team Member
📍 Solitair Mall, Riyadh
💰 Salary: SAR 4,500

Requirements:
• Basic English communication skills
• Mixed-gender work environment
• Sports uniform is part of the job
• Flexible to work shifts and weekends

Apply now and join the BOUNCE team!

About the Executive Lounge Manager/Supervisor Role

Hilton is seeking an experienced Executive Lounge Manager/Supervisor to join our team in Saudi Arabia. This full-time position focuses on delivering exceptional hospitality and ensuring memorable guest stays. As a key member of our Hotels team, you will manage the daily operations of the Executive Lounge, embodying the Hilton brand's commitment to hospitality.

Role Objectives and Guest Experience

This role is essential for maintaining the high standards expected by our executive and VIP guests. You will proactively manage service delivery and lead the team to create an elevated and seamless experience for our discerning clientele, ensuring every interaction reflects our dedication to service excellence.

Key Responsibilities

• Oversee the daily execution of Executive Lounge service standards to ensure a seamless and elevated guest experience.
• Deliver exceptional service by upholding brand and quality standards to exceed the expectations of executive and VIP guests.
• Respond to guest inquiries and complaints promptly and professionally, resolving issues with care and efficiency.
• Maintain the presentation of the lounge, ensuring guest supplies are consistently stocked and areas meet cleanliness and service standards.
• Lead and develop the Executive Lounge team, ensuring they are knowledgeable about hotel services, VIP preferences, and local attractions.
• Consistently provide warm, professional hospitality to all guests.
• Uphold regulatory standards, maintaining compliance with health, safety, and sanitation regulations to ensure the highest standards of guest and team member wellbeing.

Required Experience and Skills

• A minimum of 5 to 10 years of experience in a relevant role within the hospitality industry.
• Exceptional guest service skills.
• Strong leadership and team development capabilities.
• Excellent problem-solving abilities.
• Proficiency in maintaining health and safety compliance.
• Demonstrated qualities of hospitality, integrity, teamwork, and ownership.

Work Environment and Company Culture

This is a full-time position based in Saudi Arabia. Hilton fosters an award-winning workplace culture, recognized on the World's Best Workplaces list by Great Place to Work and Fortune. We are committed to providing the best stay for every guest and support our team members' career journeys.

Hair Department Supervisor Required

Conditions:
• Experience in supervising the hair department and team management.
• Proficiency in English.
• Experience with Fresha software.
• Communication, organization, and problem-solving skills.
Experience with hair products and extensions..

Tasks:
• Supervising the hair department and ensuring service quality.
• Monitoring team performance and assigning tasks.
• Resolving customer issues and following up on their satisfaction.
• Monitoring products and department needs. Training new employees and coordinating with reception.

About the Role

Al Ghurair, a diversified family business group with over six decades of heritage in the Middle East, is seeking a Manager - Showroom for its operations in Riyadh, Saudi Arabia. This full-time position is focused on driving sales performance and ensuring an exceptional customer experience within the automotive sector, specifically for the Mhero and Voyah brands.

Role Overview

As the Manager - Showroom, you will lead a team and oversee all showroom operations to achieve ambitious sales targets and maintain the premium image of the represented brands. This role requires strategic thinking, strong leadership capabilities, and a thorough understanding of sales processes and customer relationship management.

Key Responsibilities

• Drive showroom sales performance by achieving monthly sales volume, revenue, and gross profit targets for Mhero and Voyah brands through effective monitoring of walk-in conversion rates, test drives, and customer follow-ups.
• Lead and coach the showroom team, comprising approximately 6-8 direct reports including Brand Hosts, Sales Executives, and Cashiers, by conducting daily huddles, performance reviews, and ongoing product training focused on EV features and brand positioning.
• Manage and elevate customer experience standards, ensuring every visitor receives a premium and personalized welcome and sales process, while effectively resolving escalations and maintaining mystery shop scores above target.
• Oversee vehicle display and showroom readiness, coordinating vehicle rotation, cleanliness, digital signage, marketing collateral, and hospitality areas to accurately reflect Mhero's rugged identity and Voyah's luxury image.
• Optimize operational processes by monitoring lead management within the CRM system, ensuring accurate order booking and payment processing, and collaborating with the after-sales department for seamless vehicle deliveries.
• Analyze sales data and market feedback by tracking key showroom performance indicators (KPIs) such as traffic, conversion rates, and test drive-to-sale ratios, reporting on competitor activities, and recommending promotional events or inventory adjustments to the Branch Sales Manager.

Qualifications and Experience

• A minimum of 5 years and a maximum of 10 years of relevant experience in a sales management role.
• Experience within the automotive industry is preferred.

Required Skills

• Proven ability to drive sales performance and achieve targets.
• Strong team leadership and coaching capabilities.
• Expertise in managing and enhancing customer experience.
• Proficiency in optimizing operational processes.
• Skilled in sales data analysis and interpretation.
• Experience with CRM systems for lead management and customer tracking.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Office Hub by NMG, a Riyadh-based company specializing in luxury office solutions across Saudi Arabia, is seeking a Showroom Sales Consultant. This full-time, on-site role is key to delivering end-to-end services, including design, delivery, and installation, to create modern and functional workspaces. The Showroom Sales Consultant will guide clients through premium offerings, ensuring a seamless experience from initial inquiry to order confirmation.

Key Responsibilities

• Welcome and guide visitors through the showroom, providing an exceptional customer experience.
• Understand client workspace needs and present suitable office furniture and design solutions.
• Clearly explain product features, specifications, and benefits to potential clients.
• Prepare accurate and detailed quotations for client proposals.
• Support clients from their initial inquiry through to the confirmation of their order.
• Maintain an organized and visually appealing showroom environment.
• Coordinate with the design and operations teams to ensure smooth deliveries and installations.
• Follow up with clients post-purchase to ensure satisfaction and build long-term relationships.
• Meet and exceed established sales targets.
• Maintain accurate records of sales activities and client interactions within the sales system.
• Provide valuable feedback on customer preferences and market trends to inform business strategy.

Qualifications and Requirements

• Proven experience in showroom sales, with a strong understanding of product knowledge and showroom environments.
• Demonstrated focus on customer satisfaction, with a track record of delivering high-quality customer service.
• Excellent communication skills, encompassing active listening, clear presentation, and professional correspondence.
• Ability to comprehend basic space planning concepts and a genuine interest in interior design or office solutions.
• Comfort and capability in working towards sales targets, possessing strong negotiation and closing skills.
• Proficiency in basic computer tools, such as MS Office.
• Previous experience in furniture, interiors, or related retail/showroom sales is preferred.
• Fluency in English is required.
• Arabic language skills are highly advantageous.

Required Skills

• Showroom Sales Experience
• Product Knowledge
• Customer Satisfaction Focus
• Customer Service Excellence
• Effective Communication Skills
• Active Listening
• Clear Presentation Abilities
• Professional Correspondence
• Understanding of Space Planning Concepts
• Interest in Interior Design
• Interest in Office Solutions
• Sales Target Achievement
• Negotiation Skills
• Closing Skills
• MS Office Proficiency
• Microsoft Dynamic Business Central (advantageous)
• Furniture Sales Experience
• Interiors Sales Experience
• Retail Showroom Sales Experience

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. While salary is not disclosed, the position offers the opportunity to work within a company focused on delivering high-quality office solutions.

About the Club Lounge Supervisor Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Club Lounge Supervisor to join our team in Tabuk, Saudi Arabia. This full-time, non-management position focuses on ensuring the seamless operation of the club lounge and upholding the highest standards of guest service. The role is integral to delivering the "Gold Standards" of The Ritz-Carlton, creating memorable experiences for guests, and maintaining the brand's reputation in luxury hospitality. This position is part of Marriott International's portfolio of brands.

Key Responsibilities

• Ensure staff collaboration to provide optimal service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, adherence to FIFO, and cleanliness.
• Complete scheduled inventories and manage stock levels, requisitioning supplies as needed.
• Monitor dining areas for seating availability, service quality, and guest safety.
• Complete work orders for necessary maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company safety and security policies and procedures, reporting accidents and unsafe conditions.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support team goals and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Identify and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Teamwork and collaboration
• Exceptional guest service
• Supervision and team leadership
• Inventory management
• Maintenance repair coordination
• Hiring and onboarding processes
• Employee training and development
• Scheduling and workforce management
• Employee evaluation and performance management
• Employee counseling and discipline
• Employee motivation and engagement
• Coaching and mentoring
• Adherence to safety and security policies
• Effective communication
• Problem-solving abilities
• Driving organizational efficiency
• Productivity improvement initiatives
• Maintaining quality standards
• Implementing cost-saving measures

Work Environment and Physical Demands

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. Physical demands include the ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Fine motor skills and hand-eye coordination are necessary. The role may require movement through narrow, confined, or elevated spaces, as well as up and down stairs and service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the physical requirements. The ability to read and visually verify information in various formats, including small print, and visually inspect tools and equipment for defects is essential. Performing other reasonable job duties as requested by Supervisors is expected.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Club Lounge Agent for its location in Tabuk, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to begin a career in luxury hospitality. As a Club Lounge Agent, you will be instrumental in delivering the renowned "Gold Standards" of The Ritz-Carlton, ensuring exceptional guest experiences with grace and thoughtfulness.

The Ritz-Carlton's success is driven by its culture and commitment to empowering its associates. You will join a global team that values creativity, compassion, and a dedication to providing rare and special luxury service. This role offers an environment where you can perform your best work, begin your purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and securing the premises.
• Check with the captain or supervisor before leaving at the end of the shift to ensure all tasks are completed.
• Set up, stock, and maintain work areas to ensure readiness for guest service.
• Stock ice, glassware, and paper supplies to meet operational needs.
• Remove soiled wares from bar tops and tables promptly and efficiently.
• Maintain the cleanliness and condition of work areas, the bar, bar units, tables, and other tools, adhering to all set-up guidelines.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management immediately.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, demonstrating attentiveness and proactivity.
• Assist individuals with disabilities, ensuring their comfort and accessibility.
• Thank guests with genuine appreciation, leaving a lasting positive impression.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Ensure adherence to quality expectations and standards in all guest interactions and tasks.
• Read and visually verify information in a variety of formats, including small print.

Physical Demands

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills.

Work Environment and Schedule

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. The role is not remote.

The Ritz-Carlton is an equal opportunity employer, committed to fostering an environment where the unique backgrounds of all associates are valued and celebrated. Discrimination is not practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.