Restaurant Manager Jobs for Fresh Graduates in Saudi Arabia

• Supervise daily operations to ensure high efficiency.
• Enhance operational procedures to support various teams in achieving productivity and quality.
• Monitor performance and analyze operational data to make informed decisions.

• Bachelor's degree or diploma in any field.
• Supervisory and operational management skills.
• Strong understanding of operational processes.
• Analytical skills for problem-solving and process improvement.
• Effective communication skills.
• Experience in a similar role is a plus.

We are looking for an enthusiastic store supervisor to join our team and contribute to providing an exceptional shopping experience for customers. You will be responsible for managing the daily operations of the store, including supervising staff, ensuring inventory efficiency, and maintaining attractive display standards. If you have strong leadership skills and a passion for customer service, this opportunity is perfect for you.

**Key Responsibilities:**

* Supervise the performance of the sales team and guide them to achieve goals.
* Manage inventory and ensure products are available and effectively organized.
* Maintain a high level of customer satisfaction by providing excellent service.
* Ensure compliance with company policies and procedures.

• Prepare quotations, tenders, and Expressions of Interest (EOI) for clients.
• Compile monthly service reports and document them accurately.
• Analyze sales trends for major clients and respond effectively.
• Market laboratory services through various client interactions.
• Participate in relevant conferences and promote ALS at trade exhibitions.
• Advise clients on appropriate method selections and provide technical guidance.
• Manage client sample pickups and orders efficiently.
• Handle project management duties, including quality planning and stakeholder communication.
• Support business development initiatives and achieve budgeted financial performance.
• Foster and maintain constructive client relationships to enhance service differentiation.
• Represent ALS Arabia effectively at industry gatherings and trade shows.

About the Role

Amazon Ultra Fast Grocery (UFG) operations is seeking an Operations Executive to join a newly formed organization focused on designing and launching innovative business models across the AMET region. This role is integral to redefining fast delivery services, building and operating new customer-facing services, and managing third-party store operations. The position involves ensuring Amazon's policies, including attendance tracking, are implemented fairly and consistently, while actively motivating, coaching, and providing feedback to associates to achieve and exceed performance expectations in productivity, quality, and safety.

This role offers an opportunity to contribute to Amazon's mission of being the world's most customer-centric company. It provides a chance to innovate and enable people to discover new worlds.

Key Responsibilities

• Manage end-to-end UTR (Under the Roof) operations on a daily basis for either one large site or a combination of smaller sites, including supervising store operations.
• Ensure customer-facing metrics are met while maintaining operational and quality targets, and upholding the safety and morale of the team.
• Drive performance management of team members, including preparing and implementing training and development plans for pickers.
• Collaborate closely with merchant stakeholders to continuously improve operational processes and achieve sustained performance improvements.
• Conduct daily 4M/5S and Safety GEMBA audits for the stores.
• Act as a stand-in for the Area Manager when required.

Qualifications and Requirements

• A Bachelor's degree holder.
• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Strong communication skills, both written and verbal.
• Proficiency in MS Excel.
• Ability to travel to different stores within KSA.

Required Skills and Attributes

• Strong communication (written and verbal).
• Proficiency in MS Excel.
• Performance management.
• Training and development.
• Process improvement.
• GEMBA audits.
• People management.
• Analytical skills.
• Problem-solving skills.
• Knowledge of Lean, Six Sigma, and Kaizen methodologies (highly advantageous).
• Knowledge of SQL (advantageous).
• Self-motivation with the ability to motivate associates and team members.
• Strong execution skills and an action-oriented attitude.
• Resourcefulness in finding solutions with limited resources.
• Ability to work effectively under pressure and in ambiguous situations.

Work Environment and Experience

This is a full-time position based in Dammam, Saudi Arabia. The role requires 0-1 years of experience. Preference will be given to candidates with 1-3 years of experience in managing a process and people as a lead.

About the Role

Stranger Soccer is seeking an ambitious and entrepreneurial individual to serve as the License Owner / Operator for its football experience platform in Jeddah, Saudi Arabia. This role offers the opportunity to build a business centered around a passion for football, leveraging Stranger Soccer's established global brand and technology. The position requires independent operation and management of all business aspects, supported by Stranger Soccer's headquarters.

Role Overview

The License Owner / Operator will be responsible for establishing and managing a comprehensive football ecosystem within Jeddah. This involves overseeing operations, implementing marketing strategies, and building a local team. The role is designed for individuals with a strong understanding of football culture, local market insights, and a drive to create a meaningful venture.

Key Responsibilities

• Oversee the complete operational management of the Stranger Soccer platform in Jeddah.
• Develop and implement local marketing strategies to drive user acquisition and engagement.
• Recruit, train, and manage a local team to ensure high-quality game experiences.
• Manage the day-to-day business operations, ensuring a sustainable and growing venture.
• Foster and grow the football community within Jeddah through the Stranger Soccer platform.
• Ensure all games delivered through the platform meet Stranger Soccer's consistent, high-quality standards.

Qualifications and Requirements

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, with a strategic mindset.
• An entrepreneurial spirit and the drive to operate independently.
• A desire for ownership, impact, and tangible results.
• Strong local insight into the Jeddah market.
• Experience Required: 0-1 years.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

To Express Interest

For more information and to express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Al-Qadsiah Saudi Club is seeking a Scouting Operations Manager to lead and coordinate the operational, administrative, and governance framework of the scouting department. This role is crucial in ensuring scouting activities are delivered efficiently, remain compliant with football regulations, operate within budget, and align with the club's overall recruitment strategy and objectives. You will play a key role in shaping the club's legacy, contributing to the nation's sports vision.

Key Responsibilities

• Lead and standardize scouting operations across First Team, Emerging Talent, and Academy programmes.
• Translate recruitment priorities into operational plans covering scout deployment, travel, reporting, and system usage.
• Serve as the central operational link between recruitment, football strategy, finance, legal, and HR departments.
• Contribute to the Market Intelligence and Loans Working Group to support strategic decision-making.
• Ensure all scouting activity complies with Saudi Pro League, SAFF, FIFA, and club regulations.
• Oversee contract status, agent compliance, data protection, and conflict-of-interest processes.
• Maintain accurate and audit-ready records for scouting assignments, reporting, expenses, and approvals.
• Manage the scouting operations budget, including travel, accommodation, subscriptions, and external services.
• Act as the primary liaison with the Finance Department for budgeting, forecasting, approvals, and reconciliations.
• Monitor expenditure and identify potential risks, variances, and efficiencies.
• Coordinate domestic and international travel for scouts and trialists, managing logistics including flights, accommodation, visas, and local arrangements.
• Maintain the central scouting calendar covering matches, tournaments, showcases, and competitions.
• Provide operational support to the scouting team to enable focus on talent identification and evaluation.
• Act as a key point of contact for operational queries and problem-solving.
• Support the onboarding and development of new scouting staff.
• Oversee player care support for Emerging Talent players.
• Identify opportunities to improve efficiency, compliance, communication, and cost control across scouting operations.
• Review and refine processes to ensure alignment with industry best practice.
• Stay informed on developments in scouting operations, regulations, and technology.

Qualifications and Requirements

• Experience in football operations, scouting operations, recruitment operations, or a similar role within professional football or elite sport.
• Experience managing complex logistics, travel programmes, and budgets in an international environment.
• Strong experience working across multiple stakeholder groups including recruitment, finance, legal, and HR.
• Excellent organizational and planning skills with strong attention to detail.
• Strong financial awareness and experience managing budgets and expenses.
• Ability to remain calm and structured under pressure, particularly during transfer windows.
• Proactive, solutions-focused mindset with the ability to take ownership of key processes.
• Fluency in English.
• A Degree in Sports Management, Business, Finance, or a related discipline is desirable.
• Professional development courses in football administration, governance, or compliance are desirable.
• A strong understanding of football recruitment structures and scouting workflows is desirable.
• Knowledge of scouting and recruitment platforms such as TransferRoom, Wyscout, and Instat is desirable.
• Familiarity with SAFF, SPL, and AFC regulations is desirable.
• Established networks across clubs in Europe and the Americas are desirable.
• Previous experience working in Saudi Arabia or the Middle East is desirable.
• Additional language skills including Spanish or Arabic are desirable.

Work Environment

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia, with Al-Qadsiah Saudi Club. The club fosters a culture that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony.

• Technical Coordination: Support the coordination and review of engineering designs across various disciplines, ensuring alignment and consistency.
• Interface Management: Coordinate technical interfaces among Power, Lighting Systems, Control systems, and Smart platforms.
• Project Execution Support: Monitor engineering progress, follow up on submissions, and perform commissioning activities.
• Quality & Compliance: Ensure engineering deliverables meet project specifications and support QA/QC processes.
• Smart Systems Integration: Assist in integrating smart systems and contributing to energy management solutions.
• Sustainability Support: Implement energy-efficient solutions and contribute to project sustainability targets.
• Reporting & Communication: Prepare technical reports and ensure effective communication among stakeholders.

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures.
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience.
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

Stranger Soccer is seeking an ambitious and entrepreneurial individual to serve as the License Owner / Operator for its football experience platform in Jeddah, Saudi Arabia. This role offers the opportunity to build a business centered around a passion for football, leveraging Stranger Soccer's established global brand and technology. The position requires independent operation and management of all business aspects, supported by Stranger Soccer's headquarters.

Role Overview

The License Owner / Operator will be responsible for establishing and managing a comprehensive football ecosystem within Jeddah. This involves overseeing operations, implementing marketing strategies, and building a local team. The role is designed for individuals with a strong understanding of football culture, local market insights, and a drive to create a meaningful venture.

Key Responsibilities

• Oversee the complete operational management of the Stranger Soccer platform in Jeddah.
• Develop and implement local marketing strategies to drive user acquisition and engagement.
• Recruit, train, and manage a local team to ensure high-quality game experiences.
• Manage the day-to-day business operations, ensuring a sustainable and growing venture.
• Foster and grow the football community within Jeddah through the Stranger Soccer platform.
• Ensure all games delivered through the platform meet Stranger Soccer's consistent, high-quality standards.

Qualifications and Requirements

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, with a strategic mindset.
• An entrepreneurial spirit and the drive to operate independently.
• A desire for ownership, impact, and tangible results.
• Strong local insight into the Jeddah market.
• Experience Required: 0-1 years.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

To Express Interest

For more information and to express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Amazon is seeking a motivated and detail-oriented Operations Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring the smooth and efficient operation of warehouse activities. The Operations Supervisor will be responsible for leading and motivating a team to achieve productivity targets and uphold company standards, working collaboratively with the Shift Manager to identify and resolve operational challenges. This position requires an individual who can effectively manage team performance, track attendance and workflow, and contribute to a positive and productive work environment. The ideal candidate will be proactive in identifying areas for improvement and ensuring adherence to safety protocols.

Key Responsibilities

• Support the daily management of departmental duties and operations.
• Assign tasks to associates to ensure workflow efficiency and achievement of daily production Key Performance Indicators (KPIs) and goals.
• Conduct daily standup briefs to communicate objectives and updates to the team.
• Deliver constructive feedback to associates to foster development and performance improvement.
• Perform floor audits and vehicle inspections to ensure compliance and operational readiness.
• Assist in the training and up-skilling of new associates to enhance team capabilities.
• Support the tracking, trending, and reporting of departmental metrics related to associate performance.
• Analyze and understand the underlying reasons for success or failure in meeting departmental delivery and Fulfillment Center (FC) KPIs and goals.
• Manage and maintain accurate records of hours worked and schedules for the team.
• Review and update Standard Operating Procedure (SOP) documents as required to ensure current best practices.
• Improve the flow of product through the station to optimize efficiency.
• Identify and address safety hazards within the operational area and actively participate in safety initiatives.
• Maintain a full understanding of the workflow, daily production goals, and the number of associates present each day.

Qualifications and Requirements

• High school diploma or equivalent is required.
• Must be able to work a flexible schedule, including weekends, nights, and/or holidays, as operational needs dictate.
• Commitment to working 40 hours per week, with the understanding that overtime may be required.
• Ability to lift up to 49 pounds.
• Must be able to stand and walk for extended periods during shifts lasting up to 12 hours.
• Must be able to frequently push, pull, squat, bend, and reach as part of job duties.

Required Skills

• Proficiency in Microsoft Office products and applications.
• Strong team motivation and leadership capabilities.
• Experience with productivity tracking and workflow management.
• Ability to identify and rectify operational issues effectively.
• Skilled in KPI management and performance monitoring.
• Experience in training and developing team members.
• Proficiency in metric reporting and data analysis.
• Competence in scheduling and workforce planning.
• Familiarity with SOP management and continuous improvement.
• Aptitude for safety hazard identification and participation in safety initiatives.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within the warehouse environment. Amazon is committed to fostering an inclusive culture that empowers employees to deliver exceptional results. For individuals with disabilities requiring workplace accommodations during the application or hiring process, please visit https://********************************************** for more information. If your country/region is not listed, please contact your Recruiting Partner.

About the Role

Stranger Soccer is seeking an individual to serve as the License Owner / Operator for Jeddah, Makkah, Saudi Arabia. This role offers the opportunity to develop a business by introducing Stranger Soccer's football experience platform to the local community. The position involves establishing and managing a football ecosystem designed to make casual football accessible through a mobile application.

This is an opportunity to own and operate a venture with support from Stranger Soccer's headquarters. The role requires managing all business aspects, including operations, marketing, and team recruitment. Support, tools, and a playbook will be provided by Stranger Soccer. The position is suited for individuals driven by ownership, impact, and results, with a strong understanding of football culture and local market insights.

Key Responsibilities

While specific duties were not provided, key responsibilities are expected to include:

• Establishing and managing Stranger Soccer operations in Jeddah.
• Overseeing the daily operations of the football experience platform.
• Developing and implementing local marketing strategies for user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure quality game experiences.
• Ensuring a consistent and high-quality player experience for all games booked via the app.
• Managing the business's financial performance and growth within the Jeddah market.
• Utilizing the Stranger Soccer platform and tools to build and scale the business.
• Serving as the primary point of contact for the local market and reporting to Stranger Soccer HQ.

Qualifications and Requirements

• A strong passion for football and a deep understanding of football culture.
• Significant local insight into the Jeddah market.
• Proven leadership capabilities.
• Demonstrated business experience.
• An entrepreneurial mindset with the drive to operate independently.
• Willingness to take ownership and be accountable for business results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Work Location and Type

The role is based in Jeddah, Makkah, Saudi Arabia. The work type is Full-time. Experience required is between 0-1 years.

Further Information

To learn more about this opportunity and express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

• Oversee daily operations and manage operational processes.
• Utilize analytical skills to enhance efficiency within the operations.
• Maintain effective communication across team members.

• Bachelor's degree or diploma in any field.
• Strong supervisory and operational management skills.
• Solid understanding of operational processes.
• Analytical skills to solve problems and improve processes.
• Effective communication skills.

About the Role

Ericsson is seeking an Operations Domain Manager to join our team in Riyadh, Saudi Arabia. This role focuses on evolving network operations towards a proactive, automation-driven model. The position is designed to enhance capabilities in event, incident, change, and problem management, with an emphasis on reducing manual tasks, improving responsiveness, and increasing operational maturity. The role requires a collaborative leader to integrate automation solutions while ensuring compliance, performance, and customer trust.

Key Responsibilities

• Execute 1st & 2nd Level Assurance Operations in alignment with Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes.
• Manage 1st & 2nd level fault & problem management, including escalation to suppliers/vendors, other operational levels, and initiating defect management, workaround setup, and utilization for Assurance.
• Perform and support work orders and routine/planned technical activities on the live network, services, and processes for both Assurance and Fulfillment.
• Conduct service and network KPI and resource analysis for Assurance purposes.
• Engage in Planning & Design and Optimization activities to drive continuous improvement and fine-tuning of the network.
• Oversee configuration management, including service configuration and activation, and the planning and setup of activities and processes for Fulfillment.
• Assure and support the Change Management process for applications/services in scope, providing necessary technical and operational requirements and specifications for Fulfillment.
• Determine technical work and operational instructions (WI/OPI).
• Define Service Level Agreements (SLAs) and Working Level Agreements (WLAs) within the Governance process for Fulfillment.
• Ensure security management by assuring and supporting the utilization of defined security policies and procedures for Fulfillment.
• Provide budget and cost estimations, definition, and control related to service and ICT systems maintenance for Fulfillment.
• Assure and support the utilization of specific/non-Ericsson Processes and tools as required within a Service definition.
• Handle log management using health check scripts.
• Manage escalations towards vendor support.
• Monitor customer indicators and statistics through dashboards, performing daily monitoring in parallel with 1st Level Operations.
• Verify network performance following changes to network configuration.
• Manage resource configuration.
• Support Risk & Impact analysis.
• Facilitate System & Application Patch Introduction.
• Execute Resource Update & Upgrade activities.

Qualifications and Requirements

• Strong understanding of telecom/network domains, including RAN, TX, VAS, PS, Core, and OSS.
• Demonstrated experience leading Event, Incident, and Problem Management functions within large-scale NOC or network operations environments.
• Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.
• Proficiency in ITIL or other IT service management frameworks.
• Excellent stakeholder management, communication, and coordination skills, with the ability to operate effectively across multi-domain and multi-vendor environments.
• Analytical orientation with proven experience in defining, tracking, and improving KPIs.
• Strong leadership capabilities, including coaching, mentoring, and performance management.
• Experience in change governance, audit readiness, operational transformation, and compliance.
• A proactive mindset, resilience, and the ability to operate effectively under pressure.

Required Skills

• Telecom/Network Domains (RAN, TX, VAS, PS, Core, OSS)
• Event, Incident, and Problem Management
• Automation Tools, AI/ML for Monitoring, and Workflow Orchestration
• ITIL or IT Service Management Frameworks
• Stakeholder Management, Communication, and Coordination
• KPI Definition, Tracking, and Improvement
• Leadership, Coaching, Mentoring, and Performance Management
• Change Governance, Audit Readiness, Operational Transformation, and Compliance
• Proactive Mindset, Resilience, and Ability to Operate Under Pressure

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. At Ericsson, you will be part of a diverse team of innovators. The company is committed to fostering a diverse and inclusive organization, encouraging collaboration with people from different backgrounds to drive innovation and growth.

About the Role

Ericsson is seeking a Managed Service Delivery Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for the successful delivery of managed services, ensuring alignment with business cases and defined targets. The position involves overseeing assigned accounts and managing virtual teams to meet and exceed Service Level Agreements (SLAs) and Work Level Agreements (WLAs). This role is critical for account success, acting as an extension of management to drive operational performance and stakeholder relationships. A key responsibility includes identifying performance deviations and initiating improvement plans with delivery stakeholders.

As a Managed Service Delivery Manager, you will contribute to maintaining the quality and cost-effectiveness of services delivered by the Service Delivery Unit (SDU). You will focus on the productivity and efficiency of global deliveries, fostering collaboration across delivery teams to achieve account objectives. Developing and nurturing strong relationships with internal and external customers is essential for success in this position.

Key Responsibilities

• Drive operational and financial performance in line with Work Level Agreements (WLAs), covering service delivery and customer infrastructure performance.
• Ensure the quality and cost of services delivered by the SDU meet WLA expectations for MS Network.
• Build trust with the MSCLT by focusing on the productivity and efficiency of global deliveries, and foster collaboration across delivery teams to achieve account targets.
• Develop and maintain strong relationships with internal and external customers.
• Ensure optimal team sizing relative to the scope of delivery.
• Manage operational aspects to ensure services delivered by Operations teams comply with contractual SLAs and drive end-to-end operational excellence.
• Monitor and report on the operational and financial performance of the Service Delivery Unit for specific customers.
• Oversee internal governance for MS Contracts to ensure booked costs align with WLAs and delivery performance meets WLA targets.
• Report to the MSCLT on operational performance and infrastructure KPIs as per WLA requirements.
• Manage contract transformation and handover processes, ensuring operational readiness for new or changed contracts.
• Facilitate the handover of resources, services, and activities to the global delivery unit to fulfill or expand WLA scope, ensuring capacity and operational readiness.
• Ensure delivery units operate in alignment with MS EOE processes and Ericsson standard tools, including MSDP.
• Drive Service Delivery Efficiency (SDE) programs through automation initiatives.
• Initiate and drive improvement plans to correct operational or financial performance deviations against global benchmarks and targets.
• Identify delivery performance quality issues within the customer's network and initiate solutions from the Ericsson Product Catalog that generate add-on sales.
• Address delivery performance issues related to the current scope of delivery through governance with the MSCLT.

Qualifications and Requirements

• Proven experience in operational delivery and account management, with direct responsibility for SLAs and WLAs.
• Strong ability to manage virtual teams in a metrics-driven organization and drive the productivity and efficiency of global deliveries.
• Experience in monitoring and reporting on operational and financial performance, and ensuring services comply with contractual SLAs.
• Ability to build and maintain strong internal and external stakeholder relationships, acting as an extension of account management.
• Practical experience with contract transformation, handover processes, and ensuring operational preparedness for new or changed contracts.
• Familiarity with the governance of contract costs and delivery performance against WLA targets.
• Experience in driving improvement plans and service delivery efficiency programs, including automation initiatives.
• Commercial awareness to identify and propose solutions from product catalogs that generate add-on sales.
• Strong problem-solving skills to identify delivery performance issues and address them through governance and operational changes.

Required Skills

• Operational Delivery
• Account Management
• SLA Management
• WLA Management
• Virtual Team Management
• Productivity and Efficiency
• Global Deliveries
• Stakeholder Relationship Management
• Contract Transformation
• Operational Preparedness
• Contract Cost Governance
• Delivery Performance Governance
• Improvement Plans
• Service Delivery Efficiency Programs
• Automation Initiatives
• Commercial Awareness
• Add-on Sales
• Problem-Solving
• Ericsson Standard Tools
• MS EOE Processes

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing virtual teams and collaborating with global delivery units.

About the Role

Stranger Soccer is seeking an ambitious individual to serve as the License Owner / Operator in Riyadh, Saudi Arabia. This opportunity involves building and managing Stranger Soccer's operations within the Riyadh region, aiming to establish a football ecosystem for the local community. The role is suited for individuals with an understanding of football culture, leadership abilities, business acumen, and a desire to operate their own venture with the support of a global brand.

Stranger Soccer has developed a technology platform to make casual football accessible. Following successful launches in over 10 cities globally, the company is expanding its model to Riyadh. As the License Owner / Operator, you will lead this expansion, ensuring a consistent and high-quality football experience for players.

Key Responsibilities

• Establish and manage all operational aspects of Stranger Soccer in Riyadh.
• Oversee marketing initiatives to drive player engagement and game bookings.
• Recruit and manage local teams to support operations.
• Ensure the delivery of a consistent, high-quality football experience for all participants.
• Develop and execute strategic plans to grow the Stranger Soccer presence in Riyadh.
• Leverage the Stranger Soccer technology platform for game bookings and player management.
• Build and nurture the local football community around the Stranger Soccer brand.

Qualifications and Requirements

The ideal candidate will possess the following:

• A strong passion for football and an understanding of local football culture in Riyadh.
• Demonstrated leadership capabilities.
• Proven business experience.
• An entrepreneurial mindset with a readiness to operate independently.
• Strategic thinking skills for business building and scaling.
• A desire for ownership and tangible results.

Required Skills

• Leadership
• Business Experience
• Entrepreneurial Mindset
• Operations Management
• Marketing
• Team Recruitment

Work Arrangement and Support

This is a business ownership opportunity rather than a traditional employment role. While you will manage all aspects of the local operation in Riyadh, you will receive comprehensive support from Stranger Soccer's headquarters. This support includes tools, a proven operational playbook, and access to their technology platform.

The role is full-time. Experience required is 0-1 years.

Further Information

Interested candidates are encouraged to visit *******************, navigate to "Bring Stranger Soccer to Your City," to explore the opportunity further and express their interest.