Safety Operations Manager Jobs in Saudi Arabia

• Develop and implement security policies and procedures to maintain a safe environment for staff and stores.
• Conduct regular assessments to identify potential security risks and implement measures to mitigate them.
• Manage security personnel and resources effectively to ensure optimal performance.
• Collaborate with internal stakeholders to address security concerns and provide solutions.
• Investigate security incidents and develop strategies to prevent future occurrences.
• Stay updated on security trends and technologies to enhance security measures.

• Minimum secondary school education in a relevant field such as Security Management or Criminal Justice.
• Proven experience in security management, with 3 years as a security supervisor and at least 5 years overall experience.
• Strong knowledge of security practices, procedures, and technologies.
• Excellent leadership and communication skills.
• Ability to work under pressure and make sound decisions in challenging situations.
• Relevant certifications in security management or related fields are advantageous.
• Experience in regional security management is preferred.
• Knowledge of security protocols, risk assessment, crisis management, surveillance, and security equipment operation.

About the Role

Panda Retail Company, a member of Savola Group, announces its need for a specialized Security Manager to oversee regional security operations for its stores in the southern region of the Kingdom of Saudi Arabia. This full-time position, based in Khamis Mushait in the Asir region, plays a pivotal role in ensuring the safety and security of all personnel and assets within its area of responsibility. The Security Manager will develop and implement robust security strategies to maintain a safe and protected environment for our employees and customers.

Key Tasks and Responsibilities

• Develop and implement comprehensive security policies and procedures to ensure a safe environment for employees and stores.
• Conduct periodic assessments to identify potential security risks and implement effective mitigation measures.
• Efficiently manage security personnel and resources to ensure optimal performance and operational effectiveness.
• Collaborate with internal stakeholders to address security concerns, provide expert advice, and implement appropriate solutions.
• Thoroughly investigate security incidents and develop proactive strategies to prevent their recurrence.
• Stay abreast of emerging security trends and technologies to continuously enhance and improve security procedures.

Qualifications and Requirements

• Minimum qualification is a high school diploma, with a preference for candidates holding qualifications in related fields such as Security Management or Criminal Justice.
• Proven experience in security management is essential, with a preference for candidates who have held regional roles. The role requires a minimum of 3 years of experience as a security supervisor, with at least 5 years of overall relevant experience.
• Proven experience in regional security management is a prerequisite.
• Strong knowledge of security protocols and procedures is essential.
• Proficiency in risk assessment and threat analysis is expected.
• Experience in crisis management and response planning is vital.
• Familiarity with surveillance and monitoring technologies is required.
• Proficiency in operating security equipment, including CCTV and fire suppression systems, is essential.
• Proven ability to lead and manage teams is essential.
• Excellent communication and reporting skills are required.

Required Skills

• Security Management
• Criminal Justice
• Security Practices
• Security Procedures
• Security Technologies
• Leadership
• Communication
• Risk Assessment
• Threat Analysis
• Crisis Management
• Response Planning
• Surveillance
• Monitoring
• Operation of Security Equipment (including CCTV and fire suppression systems)
• Team Leadership
• Team Management
• Reporting Skills

Work Environment and Location

This is a full-time position. The work location is Khamis Mushait, in the Asir region of Saudi Arabia. The role requires 5 to 10 years of relevant experience.

About the Role

EY is seeking a Quality & Risk Management Manager to join the MENA Tax Quality (TQ) team. This role involves supporting client teams across the Middle East and North Africa region to ensure high-quality delivery, effective risk management, and compliance with regulatory and internal EY requirements. As a member of a focused team, you will gain diverse skills and experience while contributing to various projects and initiatives.

The MENA region comprises 14 countries, and the MENA TQ team plays a vital role in enabling client teams to deliver exceptional service, innovate, develop business, and maintain market presence. The team collaborates with Global Tax Quality, General Counsel’s Office, Risk Management, and other business functions to support global and local priorities. You will be part of the consultation network, providing tailored training and communicating key messages to client teams throughout the engagement lifecycle.

Key Responsibilities

• Provide timely and accurate advice to client teams on procedural, policy, quality, compliance, or risk-management matters.
• Review client and engagement acceptance assessments and collaborate with client-serving teams for approvals.
• Conduct periodic reviews of policies and guidance, and produce guidance on relevant matters.
• Develop processes and protocols for quality and risk management.
• Curate and deliver training to the business.
• Conduct contract reviews from a risk identification perspective and participate in related negotiation efforts.
• Lead and manage ongoing short and long-term projects as required.
• Support change management initiatives and guide stakeholders through significant change.
• Identify and implement process efficiencies, leveraging technology and AI.
• Develop and maintain productive working relationships with internal stakeholders.

Qualifications and Experience

• University degree and/or professional qualifications in Legal and Risk Management-related disciplines.
• A minimum of 7 years of prior and related work experience, preferably in Quality, Legal, Compliance, Risk Management, or Internal Audit functions.
• A deep understanding of the consultative approach towards internal clients and stakeholders, with a proven ability to influence and build strong relationships.
• Comfort working on multiple initiatives simultaneously with various team members.
• Experience or awareness of the regulatory environment and requirements.

Required Skills and Competencies

• Proficiency in Quality, Risk Management, Procedural, and Policy matters.
• Expertise in Compliance, Client and Engagement acceptance assessments, and providing Guidance.
• Ability to develop and implement Processes and protocols.
• Experience in delivering Training and conducting Contract reviews with a focus on Risk identification.
• Skilled in Negotiation efforts and Project management.
• Adept at Change management and Process design.
• Familiarity with Technology and AI applications.
• Strong ability to manage Internal stakeholders.
• Legal acumen and understanding.
• IT literacy and savviness with technology, with the ability to promptly learn new systems and tools, detect issues, and initiate their resolution.
• Strong problem-solving and analytical skills with the ability to make sound observations and recommendations.
• An eye for detail and a focus on continuous improvement and risk management.
• Strong interpersonal skills and the ability to effectively partner and collaborate with other functions on various initiatives.
• Ability to balance approachability and support with resoluteness and resilience in challenging situations.
• High degree of flexibility, professionalism, and integrity.
• Demonstrated ability to achieve results, a solution-oriented mindset, and the ability to lead colleagues through and manage complex and high-risk situations.
• Experience working with Power BI or other analytics platforms is desirable.
• Ability to be future-focused and adapt to new and developing areas of the business.
• A good command of Arabic (written and spoken) is ideal.

Work Location and Environment

This is a full-time position. Candidates should be based in one of the following office locations: Riyadh, Al Khobar, or Jeddah in Saudi Arabia, or Doha in Qatar. EY offers a world-class experience, developing you with future-focused skills and equipping you with global experiences. The environment is flexible, fostering talent within a diverse and inclusive culture of globally connected teams.

About the Role

Al-Qadsiah Saudi Club is seeking a Scouting Operations Manager to lead and coordinate the operational, administrative, and governance framework of the scouting department. This role is crucial in ensuring scouting activities are delivered efficiently, remain compliant with football regulations, operate within budget, and align with the club's overall recruitment strategy and objectives. You will play a key role in shaping the club's legacy, contributing to the nation's sports vision.

Key Responsibilities

• Lead and standardize scouting operations across First Team, Emerging Talent, and Academy programmes.
• Translate recruitment priorities into operational plans covering scout deployment, travel, reporting, and system usage.
• Serve as the central operational link between recruitment, football strategy, finance, legal, and HR departments.
• Contribute to the Market Intelligence and Loans Working Group to support strategic decision-making.
• Ensure all scouting activity complies with Saudi Pro League, SAFF, FIFA, and club regulations.
• Oversee contract status, agent compliance, data protection, and conflict-of-interest processes.
• Maintain accurate and audit-ready records for scouting assignments, reporting, expenses, and approvals.
• Manage the scouting operations budget, including travel, accommodation, subscriptions, and external services.
• Act as the primary liaison with the Finance Department for budgeting, forecasting, approvals, and reconciliations.
• Monitor expenditure and identify potential risks, variances, and efficiencies.
• Coordinate domestic and international travel for scouts and trialists, managing logistics including flights, accommodation, visas, and local arrangements.
• Maintain the central scouting calendar covering matches, tournaments, showcases, and competitions.
• Provide operational support to the scouting team to enable focus on talent identification and evaluation.
• Act as a key point of contact for operational queries and problem-solving.
• Support the onboarding and development of new scouting staff.
• Oversee player care support for Emerging Talent players.
• Identify opportunities to improve efficiency, compliance, communication, and cost control across scouting operations.
• Review and refine processes to ensure alignment with industry best practice.
• Stay informed on developments in scouting operations, regulations, and technology.

Qualifications and Requirements

• Experience in football operations, scouting operations, recruitment operations, or a similar role within professional football or elite sport.
• Experience managing complex logistics, travel programmes, and budgets in an international environment.
• Strong experience working across multiple stakeholder groups including recruitment, finance, legal, and HR.
• Excellent organizational and planning skills with strong attention to detail.
• Strong financial awareness and experience managing budgets and expenses.
• Ability to remain calm and structured under pressure, particularly during transfer windows.
• Proactive, solutions-focused mindset with the ability to take ownership of key processes.
• Fluency in English.
• A Degree in Sports Management, Business, Finance, or a related discipline is desirable.
• Professional development courses in football administration, governance, or compliance are desirable.
• A strong understanding of football recruitment structures and scouting workflows is desirable.
• Knowledge of scouting and recruitment platforms such as TransferRoom, Wyscout, and Instat is desirable.
• Familiarity with SAFF, SPL, and AFC regulations is desirable.
• Established networks across clubs in Europe and the Americas are desirable.
• Previous experience working in Saudi Arabia or the Middle East is desirable.
• Additional language skills including Spanish or Arabic are desirable.

Work Environment

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia, with Al-Qadsiah Saudi Club. The club fosters a culture that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony.

About the Role

Worley is a global organization with a team of 51,000 professionals across 49 countries, dedicated to addressing significant global challenges in the energy, chemicals, and resources sectors. We are seeking a proactive and experienced HSE Supervisor to join our team in Al Khobar, Eastern Province, Saudi Arabia. This full-time position is essential for maintaining high health, safety, and environmental standards across our operations.

Key Responsibilities

• Develop and implement comprehensive HSE policies, procedures, and best practices to ensure a safe working environment.
• Conduct regular site inspections and audits to identify potential hazards and ensure compliance with safety protocols.
• Lead and participate in incident investigations to determine root causes and implement effective corrective and preventive measures.
• Ensure strict adherence to all local, national, and international HSE regulations and standards.
• Deliver HSE training and awareness programs for all employees and contractors.
• Prepare accurate and timely HSE reports, metrics, and documentation for management and relevant authorities.
• Support the development and execution of emergency response plans and contribute to sustainability initiatives.

Qualifications and Requirements

• Bachelor's degree in Environmental Science, Engineering, or a related field.
• Certification in NEBOSH, IOSH, or an equivalent qualification is preferred.
• Strong knowledge of current HSE regulations and industry best practices.
• Excellent communication and reporting skills, with the ability to convey complex information clearly.

Required Skills

• HSE Policies and Procedures Development
• HSE Best Practices Implementation
• Site Inspections and Audits
• Incident Investigation and Analysis
• Risk Evaluation and Management
• Implementation of Corrective and Preventive Measures
• Knowledge of HSE Regulations
• HSE Training and Awareness Program Delivery
• HSE Reporting and Metrics
• Emergency Response Planning
• Sustainability Initiatives Support
• Effective Communication
• Professional Reporting

Work Environment and Company Culture

This is a full-time role based in Al Khobar, Eastern Province, Saudi Arabia. Worley is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities and focus on a values-inspired culture that encourages belonging, connection, and innovation. We support our people in developing expertise in low-carbon energy infrastructure and technology, offering a path for career success with no barriers to potential.

About the Role

Eram Talent is seeking a skilled and experienced Decommissioning & Demolition Manager for a short-term contract position based in Al Khobar, Saudi Arabia. This role is critical for the comprehensive planning, coordination, and management of all phases of decommissioning and demolition projects within a petrochemical facility. The successful candidate will ensure operations are executed with the highest standards of safety, efficiency, and in strict adherence to industry regulations and client specifications.

This position requires a proactive approach to managing decontamination, dismantling, and demolition activities, with a strong focus on Health, Safety, and Environment (HSE) compliance, as well as project-specific and environmental regulations. The manager will oversee complex operations to ensure minimal disruption and maximum safety throughout the project lifecycle.

Key Responsibilities

• Manage and oversee decontamination processes, including flushing, cleaning, and gas-free certification, before demolition activities commence.
• Supervise the safe and efficient dismantling of equipment, piping, and structures.
• Prepare and implement detailed method statements, comprehensive risk assessments, and robust demolition plans.
• Coordinate and manage permits to work (PTW), simultaneous operations (SIMOPS), and shutdown activities effectively.
• Ensure strict compliance with SADARA, RC, and international safety standards throughout all project phases.
• Monitor contractor performance, track project schedules, and ensure progress aligns with project objectives.
• Provide daily progress reports and proactively resolve any field-related issues.

Qualifications and Experience

• A Degree in Mechanical, Civil, or Construction Engineering is required.
• A minimum of 12 years of experience in oil & gas or petrochemical construction or shutdowns is necessary.
• Demonstrated relevant experience in industrial decontamination and demolition projects is essential.
• Proven experience in short-term project management, with a track record of delivering projects within tight deadlines.
• Willingness to work on-site in Saudi Arabia and travel as required for the role.

Required Skills and Competencies

• Strong knowledge of HSE principles and proven site leadership skills.
• Excellent leadership, communication, and coordination skills.
• Ability to anticipate and effectively mitigate potential risks.
• Familiarity with waste management and environmental compliance requirements.
• Proficiency in Decommissioning and Demolition processes.
• Expertise in Risk Assessment and Project Management.
• Skills in Waste Management and Environmental Compliance.

Work Context

This is a short-term contract role. The position is based on-site in Al Khobar, Eastern Province, Saudi Arabia.

About the Role

DP World is seeking a dedicated Port Captain to join its team in Al Khobar, Eastern Saudi Arabia. This full-time position is integral to ensuring the efficient and safe operation of the company's vessel fleet. The Port Captain will manage vessel budgets, oversee crew welfare, and maintain the operational readiness of the fleet, upholding DP World's commitment to safety and environmental stewardship. P&O Maritime Logistics (POML), now part of DP World, is a prominent provider of marine solutions for the offshore energy, port services, and logistics sectors, operating globally and prioritizing safety and environmental considerations in its comprehensive suite of marine services.

Key Responsibilities

• Ensure adherence to vessel budgets for provisions and housekeeping supplies.
• Liaise with Captains and Crew to foster positive communication between vessels and office staff, promoting the safety and well-being of seafaring personnel and property.
• Conduct technical interviews for deck officer candidates to select suitable crew for assigned vessels.
• Brief Masters, Officers, and crew before vessel assignments, ensuring clarity on roles, responsibilities, and company expectations.
• Coordinate with the Personnel Department on travel, crew changes, and other personnel matters with the Vessel Master, and monitor crew overlap days.
• Ensure timely submission of requisitions and review deck and catering requisitions to maintain efficient and economical inventory.
• Liaise with the Purchasing department for timely supply delivery and prompt tracking of purchase requisitions, escalating any potential operational disruptions to the Team Leader.
• Ensure adequate spares are carried on board vessels.
• Monitor the performance of bridge teams and complete regular performance appraisals for Captains.
• Report high-potential candidates or underperforming crew to the Fleet Superintendent for competence management.
• Ensure appropriate handover and familiarization for all joining ship's staff.
• Oversee the continuous general wellness and welfare of the crew.
• Conduct monthly on-board inspections of vessel hull, cargo spaces, deck machinery, and safety equipment.
• Be present on board vessels for offshore operations during special requirements.
• Liaise with the Operations Department and Vessel Master regarding certification, safety equipment, and loose lifting gear.
• Prepare vessel repair specifications in conjunction with the Engineering Superintendent/Port Engineer.
• Ensure adherence to IMCA guidelines and industry best practices for vessel DP operations, equipment, and personnel.
• Maintain the fleet's DP equipment and navigational equipment in a fully operational state.

Qualifications and Experience

• Demonstrated experience in conducting technical interviews for deck officer candidates.
• Proven experience in conducting performance appraisals for Captains.
• Experience in performing on-board inspections of vessel equipment and safety systems.
• Experience in preparing vessel repair specifications.
• Familiarity with DP operations and associated requirements.
• Knowledge of navigational equipment and its operational status.
• 5-10 years of relevant experience.

Required Skills

• Technical Interviewing
• Performance Appraisals
• On-board Inspections
• Repair Specifications
• DP Operations
• Navigational Equipment Management
• Communication
• Budget Management
• Inventory Control
• Personnel Management
• Safety Management

Work Location and Type

This is a full-time position based in Al Khobar, Eastern Saudi Arabia.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

* 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage work teams.

* Knowledge of food safety regulations, labor laws, and cash handling procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

We are seeking a proactive and experienced Branch Supervisor to oversee daily operations and lead a dedicated team. The ideal candidate will be responsible for ensuring excellent customer service, managing staff performance, and driving branch profitability. Key responsibilities include operational efficiency, inventory management, and implementing company policies to achieve business objectives.

• Implement timely decisions relevant to the department and report on status monthly.
• Deliver the annual audit plan on time.
• Approve and review all audit programs.
• Manage budget effectively, ensuring audits are conducted within planned timelines.
• Ensure compliance with internal audit standards through regular quality assurance reviews.
• Provide training and share knowledge with team members.
• Collect and maintain stakeholder feedback on audits with a target satisfaction score of 75%.

• Minimum 10 years of audit experience, preferably in construction or project-based industries.
• Strong knowledge of internal controls and audit methodologies.
• Experience with ERP systems like SAP or Oracle.
• Bachelor’s degree in Accounting, Finance, or related field.
• Certification such as CIA, CISA, CPA, or equivalent.

We are looking for a Quality and Operations Manager – Specialty Coffee (Flexible Hours / Part-time)

To supervise product quality and establish clear operational standards within the café, while developing the team to work independently and efficiently with ongoing follow-up.

We are looking for someone with real practical experience in specialty cafés and a deep understanding of quality control, calibration, training baristas, and enhancing operational standards.

Responsibilities:
• Establishing and developing quality and operational standards (SOPs)
• Monitoring and adjusting calibration, beverage recipes, and extraction quality
• Training the team and raising the technical and professional level
• Building a work system that enables the team to manage daily operations independently
• Regularly monitoring performance and providing feedback and improvement plans
• Continuously monitoring customer experience and product quality
• Reviewing procedures and increasing operational efficiency while reducing errors and waste
• Providing reports and recommendations for quality improvement

Requirements:
• Actual experience in specialty coffee and operations
• Knowledge of Ratio – Extraction – Calibration – Workflow
• Leadership and developmental personality
• Ability to build a team and adopt a clear work system

Nature of Work:
Flexible hours / In-person with continuous follow-up, with a priority on results and operational quality..

• Overseeing manual handling plans for safe operations in our warehouses
• Coaching the team to execute daily tasks to meet targets
• Monitoring incoming and outgoing shipments
• Participating in inventory planning and ordering
• Resolving delivery schedule conflicts
• Ensuring inventory accuracy through regular counts
• Implementing safety and security protocols

About the Duty Manager Role

IHG Hotels & Resorts is seeking a Duty Manager to join our team in Al Khobar, Saudi Arabia. This role is integral to ensuring exceptional guest experiences and efficient hotel operations by leading from the front. The Duty Manager will champion a collaborative team approach, managing guest interactions, team performance, and all facets of hotel operations to deliver authentic and memorable experiences. This position offers the opportunity to contribute to a growing global organization committed to creating inclusive teams where individuals can grow and make a difference.

Key Responsibilities

• Lead the management of guest experiences, team performance, and overall hotel operations.
• Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
• Develop team members' skills to drive positive hotel performance results.
• Engage in direct communication with guests to resolve issues, queries, or concerns.
• Serve as the primary point of contact for critical emergency situations.

Qualifications and Experience

• Minimum Diploma or equivalent qualification; some college education is preferred.
• A minimum of 2 years of experience in a front desk or guest service leadership role.
• Fluency in spoken and written English is mandatory.
• Willingness to work evenings and weekends is required.

Required Skills and Abilities

• Guest Experience Management
• Team Performance Management
• Hotel Operations Management
• Workload Prioritization
• Guest Complaint Resolution
• Emergency Situation Management
• Proficiency in spoken and written English
• Basic mathematics skills
• Excellent communication, problem-solving, reasoning, and motivational skills
• Working knowledge of hotel property management systems, such as Opera, is beneficial.
• Fluency in other languages may be preferred.

Physical Requirements

The role requires the ability to stand for extended periods in front desk areas and perform occasional lifting of heavy items.

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role involves working evenings and weekends as required.

About the Role

Adventure World Entertainment is seeking a dedicated Branch Manager to oversee operations at its Al Khobar branch in Saudi Arabia. This full-time, on-site role is essential for ensuring the smooth daily functioning of the branch, maintaining high levels of customer satisfaction, and driving performance to meet organizational objectives. The Branch Manager will be instrumental in fostering a positive guest experience and achieving business goals.

The Branch Manager will be responsible for a wide range of operational and managerial duties, including staff supervision, financial oversight, and the implementation of company policies. This position requires a proactive individual with strong leadership capabilities and a commitment to excellence in the entertainment and hospitality sector.

Key Responsibilities

• Oversee and manage all daily operations of the branch.
• Lead, supervise, and motivate team members to ensure optimal performance.
• Ensure a high level of customer satisfaction and enhance the overall guest experience.
• Manage branch budgeting and financial planning.
• Oversee inventory management processes.
• Implement and enforce company policies and procedures.
• Ensure compliance with all health and safety regulations.
• Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate effectively with other departments to achieve overarching business goals.
• Drive performance to meet and exceed organizational targets.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 5 to 10 years of relevant experience.
• Proven experience in the entertainment, hospitality, or retail industry is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Required Skills

• Strong leadership and team management abilities.
• Excellent decision-making capabilities.
• Exceptional customer service and conflict resolution skills.
• Proficient interpersonal skills for effective communication and relationship building.
• Solid understanding of inventory management principles.
• Proficiency in budgeting and financial management.
• Expertise in operational processes within the relevant industry.
• Effective problem-solving and multitasking abilities.
• Strong time management skills to prioritize and meet deadlines.
• Proficiency in using various management tools and software.

Work Location and Type

This is a full-time, on-site position located in Al Khobar, Eastern Province, Saudi Arabia. The role may involve serving areas including Al Jubail and Al Khobar.

About the Role

Oracle is seeking a Senior Data Center Manager to lead a team of Data Centre Technicians in Al Khobar, Saudi Arabia. This role is responsible for overseeing all Cloud Hardware Support activities across various Oracle business units, including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On-Premise environments. The position requires a commitment to maintaining 24/7 service level adherence, fostering customer relationships, and driving continuous process improvements.

This is a management position for individual contributors within Cloud Data Center and Hardware Field Support. The ideal candidate will be an experienced IT professional with proven people management abilities and a strong technical understanding of the physical aspects of IT service delivery. Participation in a 24x7 on-call rotation is required.

Key Responsibilities

• Lead a team of Data Centre Technicians supporting Oracle's diverse business units, including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On-Premise environments.
• Oversee all Cloud Hardware Support activities, including break/fix, installations, inventory management, and quality control within a designated territory.
• Ensure 24/7 on-site service level adherence to SLAs/OLAs to enhance customer satisfaction and identify business opportunities.
• Proactively plan resources to meet SLAs and presence requirements.
• Manage customer relationships, acting as a primary contact for customers, service teams, and partners, and assisting with escalated issues.
• Coordinate and resolve conflicts in accordance with best practices.
• Serve as the liaison between various Oracle data center environments and management.
• Manage all levels of internal and external communication, including interactions with multiple teams and stakeholders on projects such as DCO, Build, and Incident Management.
• Document and address issues raised in regular meetings with DCO Management and other partners.
• Implement and reinforce operational process improvements.
• Ensure the timely delivery of services and tasks.
• Provide upward reporting on progress, KPIs, and incidents.
• Negotiate and coordinate with local vendors, overseeing their performance and expectations.
• Develop and grow team members through progression, leadership, guidance, and training.
• Drive a culture of continual improvement and learning within team activities.
• Participate in talent review, performance management, and other people management processes.
• Ensure swift resolution and hardware support for all major incidents.
• Lead hardware deployments, ensuring IT capacity through installations, updates, and cabling.
• Manage service requests and maintain operational excellence through 5S standards.
• Enforce Data Centre Compliance, overseeing audits, security measures, training, and adherence to corporate policy.
• Maintain inventory control through accurate audits, processing RMAs, and managing parts delivery and shipping.
• Support Cloud at Customer and On-Premise hardware.
• Potentially manage SubCo engagements, including performance oversight and contract negotiations.
• Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, Multicloud, C@C) within the assigned territory.

Qualifications and Requirements

• A minimum of 5-10 years of relevant experience is required.
• Must possess knowledge and hands-on experience with relevant OCI system tools and processes.
• Requires a full understanding of all related escalation and incident management processes and best practices.
• Must have people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
• Must be able to handle and manage all levels of communications successfully, both internally and externally.

Required Skills

• Data Center Management
• Cloud Hardware Support
• Break/Fix
• Installations
• Inventory Management
• Quality Control
• SLA/OLA Adherence
• Customer Relationship Management
• Conflict Resolution
• Escalation Management
• Process Improvement
• People Management
• Performance Evaluation
• Employee Development
• Hiring
• KPI Improvement
• Shift Planning
• Team Communication
• Incident Management
• Hardware Deployments
• IT Capacity Management
• Service Request Management
• 5S Standards
• Data Centre Compliance
• Audits
• Security Measures
• Corporate Policy Adherence
• RMA Processing
• Parts Management
• Cloud at Customer (C@C) Support
• On-Premise Hardware Support
• SubCo Engagement Management
• Contract Negotiation
• OCI System Tools
• IT Service Delivery
• Communication
• Leadership

Work Environment

This full-time role is based in Al Khobar, Saudi Arabia. The position requires participation in a 24x7 on-call rotation.