Secretary Jobs With No Experience in Saudi Arabia

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and customer-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position offers an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring all their communication needs are met efficiently and professionally.

Key Responsibilities

• Attend to, register, note, and process all guest calls, requests, inquiries, or concerns.
• Operate the switchboard terminal.
• Process guest requests for wake-up calls, call identification, do not disturb settings, call forwarding, conference calls, calls via Telecommunications Device for the Deaf (TDD), and calls from unregistered guests.
• Inform guests of any messages they have received.
• Monitor busy or unanswered lines, maintaining contact with guests on hold to update their status and offering to take messages.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Activate and deactivate guest room indicator lights as appropriate.
• Assist guests with internet access issues, transferring them to the service provider's customer support line when necessary.
• Test communication equipment to ensure it is functioning properly.
• Attend to special requests from guests with exceptional needs.
• Contact the appropriate person or department as needed to resolve guest calls, requests, or issues.
• Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction.
• Dispatch bell staff or service personnel as required.
• Comply with all company policies and procedures, reporting accidents, injuries, and unsafe working conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Greet and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Thank guests with genuine appreciation and assist individuals with disabilities.
• Speak with others using clear and professional language, and answer telephones using appropriate protocol.
• Cultivate and maintain positive working relationships with others and support the team to achieve common goals.
• Adhere to quality assurance expectations and standards.

Qualifications and Requirements

• High school diploma or equivalent certificate from a General Educational Development (GED) program.
• No prior work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Telephone operation and communication.

Work Environment and Physical Demands

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. Physical demands include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. The role also involves entering and locating information using computers and/or Point of Sale (POS) systems. Reasonable requests from supervisors for other duties will also be performed.

W Hotels is part of Marriott International, committed to providing equal opportunities and fostering an environment where diversity is valued. The company's mission is to awaken curiosity and expand worlds, offering a place to enjoy life, open doors, and minds, inspired by new faces and experiences, with a core spirit of being ready-for-anything and reinventing luxury norms worldwide through the "Whatever/Whenever" service philosophy.

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

• Handle, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station effectively.
• Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Inform guests of any messages received.
• Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as required.
• Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
• Regularly test communications equipment to ensure proper functionality.
• Respond to special requests from guests with specific needs.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up with guests to confirm satisfaction with resolved requests or problems.
• Dispatch bell staff or valet staff when necessary.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.
• Perform duties that require standing, sitting, or walking for extended periods.
• Enter and retrieve information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. The Controller-Rooms will be instrumental in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

The mission of W Hotels is to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. W Hotels aims to reinvent luxury through innovation, attracting original thinkers and forward-thinking individuals. Joining W Hotels means becoming part of Marriott International, a global brand offering opportunities for professional growth and development.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets for their arrival.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to ensure accuracy.
• Review out-of-order rooms daily to manage inventory.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing for accuracy.
• File guest paperwork and documentation securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment from guests.
• Identify any over-commitments to prevent service issues.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational status.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Service Excellence
• Maintaining Professional Appearance
• Confidentiality and Data Protection
• Company Asset Protection
• Interdepartmental Coordination
• Teamwork and Collaboration
• Proficiency in Computer Systems Operation
• Experience with Point of Sale (POS) Systems
• Basic Physical Mobility (standing, sitting, walking, lifting)

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Opportunity Employer

Marriott International is committed to being an equal opportunity employer. The company fosters an environment where diverse backgrounds are valued and celebrated, and is dedicated to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to enter the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with efficiency and courtesy.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Follow all company policies and procedures diligently.
• Report accidents, injuries, and unsafe work conditions to the manager immediately.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets by adhering to security protocols.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and care.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards to maintain high service levels.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems accurately.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional communication skills, both verbal and written.

Work Environment and Additional Information

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. The role is not remote. The Job Number for this position is 26071723. W Hotels is part of Marriott International, an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated. The mission of W Hotels is to encourage curiosity and expand horizons, offering a place to experience life and reinvent the norms of luxury. The service culture emphasizes that anything can be done at any time, turning guest passions into reality.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

Gartner is seeking a professional and organized Receptionist to serve as the welcoming face of our Riyadh office. This role is crucial in fostering strong relationships with associates and clients, ensuring a positive and efficient experience from the moment they arrive. The Receptionist will act as a central communication hub, managing visitor interactions and supporting various office operations to maintain a seamless work environment. As a key member of the team, the Receptionist will embody Gartner's commitment to excellence and contribute to the smooth functioning of daily operations.

Key Responsibilities

• Promote and cement strong relationships with clients upon their arrival at the reception area.
• Answer the telephone in a clear, positive, and professional manner to ensure excellent customer care for all inquiries.
• Ensure all visitors to Gartner are made welcome, ascertain their requirements, and assist them with general information or direct them to the appropriate person.
• Ensure all visitors and associates follow and adhere to the visitor management system.
• Assist associates in adhering to the different technology platforms being introduced for office space and security systems.
• Function as the central communication link between all associates, visitors, and the real estate team.
• Coordinate new hires and terminations, including conducting inductions, preparing welcome kits, allocating lockers, and issuing building access cards.
• Process supplier invoices within Coupa.
• Process and coordinate courier and mail requests.
• Process requests for business cards, staff name tags, and other print materials.
• Process and coordinate all hospitality requests, including catering and room setups.
• Conduct office supply audits, ensuring efficient purchasing and storage of office and pantry supplies.
• Understand the operation and maintenance of office equipment such as coffee machines, dishwashers, microwaves, and refrigerators.
• Provide backup support within the staffing structure and perform duties of other Global Real Estate (GRE) team members during absences to ensure continuity of service.
• Work closely with the real estate team for the effective delivery of services from Reception.
• Contribute to the effective administration of office processes, including maintenance scheduling, upkeep, and presentation of the office.
• Consult with associates and external customers/visitors to meet the aims and objectives of the position and provide a holistic service.
• Work closely with building management, other vendors, and teams for daily office operations, raising tickets where applicable.
• Be responsible for the delivery of elevated levels of customer care and service within the reception and common use office areas.
• Coordinate associate requests to provide a supporting role for their office activities and facility usage.
• Maintain the reception and office areas in a clean, functional, and safe condition.
• Assist with the coordination and cleaning of kitchen/pantry areas and equipment for daily use, including restocking pantry and other consumable items.
• Manage the upkeep of meeting rooms, ensuring they are refreshed, chairs are repositioned, and other cleaning and maintenance activities are addressed after each use.
• Demonstrate diligence in inspecting, recording, escalating, and resolving cleaning, repair, and maintenance activities, following daily procedures, manuals, and checklists.
• Incorporate an understanding of Customer Relationship Management to enhance customer satisfaction with provided services.

Qualifications and Requirements

• Previous reception and office coordination experience is preferred.
• Experience in hotels, restaurants, or airlines (*, Host, Customer Services, Passenger Services) is highly advantageous.
• Demonstrated experience with continuous improvement initiatives.
• Ability to work overtime as needed in a fast-paced environment.
• Ability to effectively interact with all levels within the team.

Required Skills

• Excellent spoken and written communication skills.
• Proficiency in MS Word and MS Excel.
• Exceptional telephone manner, interpersonal, and communication skills.
• Initiative-taking ability, with the capacity to work independently with minimal direction.
• Highly organized with strong collaboration skills.
• Elevated level of flexibility and a strong work ethic.
• Ability to multi-task and prioritize tasks effectively.
• Maintain an elevated level of integrity when overseeing confidential documents and information.
• Friendly and confident personality.
• Understanding and application of Customer Relationship Management principles.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. Gartner is committed to providing equal employment opportunities to all applicants and employees. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, processing guest requests, and providing information and assistance. You will play a crucial part in maintaining the smooth operation of guest services by effectively handling communications and resolving guest inquiries.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Experience: 0-1 year.

Required Skills

• Strong communication skills are essential for interacting with guests and colleagues.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an environment of non-discrimination based on any protected status, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to begin their career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, contributing to the overall guest experience.

W Hotels' mission is to ignite passion and broaden the world, offering a place to experience life by opening doors and minds. The company is known for its proactive spirit and for subverting the concept of luxury worldwide. The culture emphasizes "Dreaming, to the point of dreaming" and service education to realize guests' passions. W Hotels is an ideal workplace for those who are creative, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical issues to the provider's customer support line.
• Test communications equipment to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required Skills

• Communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The position is part of the Rooms & Guest Services Operations category.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company fosters an environment where associates' unique backgrounds are valued and celebrated, recognizing that the blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status, or other bases protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.

Key Responsibilities

• Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
• Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Inform guests of any messages received for them.
• Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
• Activate and deactivate guest room message lights as required.
• Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
• Test communications equipment regularly to ensure proper functioning.
• Respond to special requests from guests with unique needs with attentiveness and care.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a focus on guest satisfaction.
• Proficiency in telephone operations and handling multiple lines.
• Competence in computer operations and using relevant systems.

Work Location and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.

Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

W Hotels aims to ignite travelers' curiosity and expand their worlds through experiences that open doors and minds. With an adaptable spirit, W Hotels is known for reinventing luxury. Their service philosophy, "Every Need / Every Time," brings guests' passions to life. The company welcomes individuals who are original, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Communication

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to an inclusive workplace where the unique backgrounds of all associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station efficiently.
• Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or *** equivalent.

Required Skills

• Telephone Operations
• Guest Service
• Communication
• Problem-Solving
• Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

About the Role

Courtyard by Marriott Riyadh is seeking a dedicated and customer-focused Guest Relations Agent to join their team. This full-time, non-supervisory role is an excellent opportunity for individuals with 0 to 1 year of experience to launch their careers in the hospitality industry. As a key member of the guest services operations, you will be instrumental in ensuring a memorable and positive experience for all guests.

Job Responsibilities

• Provide guests with directions and information regarding hotel facilities, services, operating hours, as well as local areas of interest and activities.
• Communicate with appropriate individuals or departments, such as bell staff, concierge, housekeeping, engineering, or security/loss prevention, as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to special requests from guests with unique needs.
• Inform designated employees of VIP arrivals to facilitate their check-in and amenities.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support team to achieve common goals.
• Comply with quality assurance expectations and standards.
• Identify and suggest new ideas, techniques, or operations to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
• Stand, sit, or walk for extended periods or throughout the entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds ( kg) without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Guest Relations
• Communication
• Problem Solving

Additional Job Information

This is a full-time, non-remote position located at Olaya Street, Al Muruj District, Northern Ring Road, Riyadh, Saudi Arabia, 11491.

Marriott International is committed to being an equal opportunity employer, welcoming everyone and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals looking to begin their career in the hospitality industry, requiring less than one year of related work experience. The Controller-Rooms will be instrumental in ensuring smooth guest experiences from arrival to departure, managing room allocations, and verifying billing accuracy.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever feasible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration processes for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1-year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Management
• Billing Verification
• Customer Service
• Communication
• Teamwork
• Computer Systems Operation

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

Mövenpick Hotels & Resorts is seeking a dedicated Concierge to join the team at Mövenpick Hotel & Residences Riyadh. This role is integral to serving as a hotel ambassador, ensuring guests receive exceptional assistance and that their needs are met with professionalism and efficiency. The Concierge will be a primary point of contact for guests seeking information and services, contributing to the overall guest experience.

Key Responsibilities

• Maintain comprehensive knowledge of hotel facilities, current activities, promotions, and events to provide accurate information to guests.
• Assist guests with a wide range of requests, aiming to fulfill diverse and challenging needs.
• Coordinate and fulfill guest requirements by managing a network of service providers.
• Ensure availability of printed materials such as brochures for local attractions, sister hotels, restaurants, and city maps.
• Facilitate guest requests for dining, entertainment, recreation, tours, transportation, florists, doctors, dentists, and childcare.
• Respond to all guest queries with a helpful attitude.
• Develop and maintain guest preference records and guest history to personalize stays.
• Follow up on all concierge endorsements to ensure their timely and complete resolution.
• Manage the handling, delivery, retrieval, and storage of guest luggage, messages, and parcels.
• Demonstrate transparency and responsibility in all financial matters.
• Uphold integrity and trustworthiness within the team.
• Promote and adhere to a safe work environment.
• Champion a work environment that is service-driven and results-driven.
• Strictly follow all departmental Standard Operating Procedures (SOPs), including all safety policies.

Qualifications and Requirements

• Must be a Saudi national.

Required Skills

• Exceptional guest assistance and information provision capabilities.
• Proficiency in service coordination and managing diverse guest requests.
• Strong record-keeping and organizational skills.
• Experience or aptitude for luggage handling.
• Demonstrated financial responsibility and accountability.
• High levels of integrity and trustworthiness.
• Commitment to promoting safety in the workplace.
• A strong service orientation and a results-driven approach.
• Ability to adhere to Standard Operating Procedures (SOPs).

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience looking to build a career in the hospitality industry.

About the Role

Napco National is seeking a diligent and organized Assistant Store Keeper to join their team in Riyadh. This full-time position is designed for individuals looking to develop their career in inventory and document management within a dynamic industrial environment.

Key Responsibilities

• Receive and meticulously sort documents from CSD officers, categorizing them by seriality, including canceled pick slips, gate passes, invoices, and credit notes.
• Accurately attach all Return to Vendor (RTV) documents with their corresponding credit notes.
• Provide copies of RTVs and credit notes to the sales and accounting teams on a weekly basis.
• Update the JDE system with receipt invoices through the Invoice Control application.
• Ensure all paperwork is stored in designated locations, safeguarding important documents.
• Respond to requests for file access and maintain a comprehensive log of all borrowed papers.
• Adhere strictly to company policies and confidentiality guidelines to protect data and information.

Qualifications and Experience

• 0-1 years of experience in a relevant role.

Required Skills

• Document sorting and organization.
• Data entry and system updates (JDE system experience is a plus).
• Attention to detail.
• Record keeping and logging.
• Adherence to policies and confidentiality.

Work Environment and Location

This is a full-time position based in Riyadh, Riyadh Region, Saudi Arabia. The role operates within Napco National's industrial environment.

About the Role

2P Perfect Presentation is seeking a Customer Service - English Agent to join our team in Riyadh, Saudi Arabia. This role is designed for a proactive, solutions-oriented individual passionate about delivering exceptional customer service. As a CX Agent, you will play a key role in ensuring clients have a seamless and positive interaction with our company.

Key Responsibilities

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products and services.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Qualifications and Requirements

• Fluent in English (both written and spoken).
• A Bachelor's degree with an English background is considered a plus.
• 1-3 years of experience in customer service or customer experience roles.
• Experience with customer service platforms and CRM tools.
• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.
• Capacity to think critically and resolve complex issues efficiently.
• Ability to handle challenging situations with professionalism and empathy.
• Strong customer service orientation with a focus on delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.
• Strong attention to detail with the ability to manage multiple tasks and priorities.

Required Skills

• Customer Service
• Customer Experience Management
• Customer Journey Mapping
• Issue Resolution
• BPO Operations
• Feedback Gathering
• Professionalism
• Empathy
• Performance Metrics Monitoring
• CRM Tools
• Written Communication
• Verbal Communication
• Technical Explanation
• Critical Thinking
• Problem-Solving
• Customer-Centric Mindset
• Collaboration
• Teamwork
• Organizational Skills
• Attention to Detail
• Task Management
• Priority Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity for individuals with 0-1 years of experience to develop within a customer-centric environment.