Join Marriott International as a Reservations Agent!Are you passionate about providing excellent customer service? At Marriott International, we are dedicated to steering our guests' experiences from the moment of reservation to their stay.
Position Summary:The Reservations Agent is responsible for processing all reservation requests, changes, and cancellations received via phone, fax, or mail. Key responsibilities include:
- Identifying guest reservation needs and determining the appropriate room type.
- Verifying the availability of room types and rates.
- Explaining guarantee, special rate, and cancellation policies.
- Accommodating and documenting special requests.
- Answering questions regarding property facilities and services.
- Inputting and accessing data in the reservation system accurately.
- Following proper escalation procedures for guest concerns.
In this role, you’ll also be expected to maintain a professional appearance, protect guest and company information, and develop positive working relationships with team members and guests.
Preferred Qualifications:- Education: High school diploma or *** equivalent.
- Related Work Experience: No prior experience required.
- Supervisory Experience: None necessary.
At Marriott International, we believe in creating a diverse and inclusive workplace where every associate is valued. If you're ready to embark on a journey with us in the luxury hospitality industry, apply today!
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