Join Our Team as a Customer Service Officer - Hindi Speaker!We at
مجموعة المواردكم are looking for a skilled Customer Service Officer fluent in Hindi to join our dynamic team in
نيوم، المملكة العربية السعودية. Your main responsibilities will include:
- Updating Customer Information: Gather essential data such as name, contact, beneficiary address, and enter it into the system correctly.
- Modifying Customer Details: Process any requested changes in customer information as needed.
- Issuing Cards and Maintaining Database: Ensure accurate information in the customer database.
- Assisting Customers: Address any grievances and issues faced during transactions, acting as a link between customers and staff at various counters.
- Information Dissemination: Stay updated on all new schemes, offers, and packages to inform customers promptly.
- Boosting Sales: Win customers' confidence to assist in increasing sales through excellent service.
- Opening CIF for New Customers: Facilitate the process for new customers.
- Complaint Handling: Receive and redirect customer complaints to the customer experience team.
Key Skills and Competencies Required:- Strong focus on customer service and relationship building.
- Excellent attention to detail and organizational skills.
- High level of integrity and trustworthiness.
- Outstanding verbal and written communication skills.
- Problem-solving capabilities and adaptability to changing environments.
- Team-oriented mindset and a sense of accountability.
Preferred Qualifications:- 1+ years of relevant experience in customer service.
- Diploma in a related field.
- Proficiency in banking software and digital tools.
Join us and be part of a team that is committed to delivering exceptional service and creating lasting customer relationships!
